Latest News & Press Releases



All-Party Parliamentary Group for Assistive Technology (APPG)


Gerry Allmark, MD of UKTelehealthcare, attended a recent meeting of the All-Party Parliamentary Group for Assisitve Technology on 16th July 2019 at Portcullis House, Westminster.  The group is made up of MPs and Peers who are interested in assistive technology and is designed to facilitate discussion between the sector and Parliament. Their mission is to promote policy that takes advantage of technology to make society more inclusive for all.

The meeting was chaired by Barry Sheerman MP and brought together officials from the Department for Health and Social Care, local authorities, care providers, smart home technology suppliers and other experts in the field. The discussion centred on how public policy and everyday practice could be reshaped to realise the potential of smart technologies to transform peoples’ lives.

The findings and recommendations from the discussion will form part of the APPG’s response to the Government’s forthcoming Green Paper on Adult Social Care, as well as helping to identify priorities for the group’s new workstream on social care and independent living.

Read the report on the meeting here – Smart Homes Briefing



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First Scottish Housing Association embraces digital telecare using Appello

 Caledonia Housing Association’s Servite House first in Scotland to move to modern solution to reduce resident loneliness and support digital inclusion

June 2019 – Caledonia Housing Association has invested in Appello’s digital telecare solution to support its digital inclusion strategy for older people. Aiming to promote social inclusion and combat loneliness, the innovative housing provider is introducing Appello’s Smart Living Solutions (SLS) in one of its flagship retirement housing developments in Monifieth.

Replacing the analogue call system, Appello’s digital solution gives tenants all of the modern benefits of apartment to apartment and resident to manager video calls, video door entry and Wi-Fi in communal areas. It also reduces connection times to Appello’s monitoring centre from minutes to just a few seconds, making a significant difference to emergency or life-threatening situations.

The integration of the Appello system with ‘Connect’, Caledonia’s online self-service portal and app, gives tenants greater independence to maintain their tenancy with the ability to report issues, view bills, pay rent, schedule repairs and keep their details up to date from a user-friendly tablet.

Andy Dorrat, Team Leader for Older Person’s Housing Services, Caledonia Housing Association says, “We wanted to move on from the old fashioned ‘big red button’ and looked for an innovative solution with better functionality, improved security and faster connection times.

“The Appello system ticked a lot of the boxes for modernising our current system especially with the speed of Appello’s digital connection. The integration with Connect, our self-service portal and app, supports our digital inclusion strategy, empowering tenants to take control of their own requests and remain as independent as possible. Many tenants don’t have smartphones, so the larger screen on the Appello LivingHub is perfect for them to navigate.”

, Linda Nairn and Pam Oram
Caledonia’s scheme manager, Linda Nairn (right) and Pam Oram, a resident of its Monifieth housing development (left) with Appello’s Smart Living Solutions

Linda Nairn, Scheme Manager at Caledonia’s Monifieth development says, “The quick response time from the Appello monitoring centre has been very impressive and has given me complete peace of mind that if I am offsite or supporting another resident, resident calls will go straight to the help they need in seconds.

“Appello’s SLS is so easy to use, giving me instant visibility across the development. The tenants are delighted with the attractive wristbands that have replaced the heavy cumbersome pendants, which most never wore. My new handset used during development visits is far more modern and never goes out of range.  Importantly, the tenants are delighted at being able to contact one another socially via video call and are reassured by the extra security the cameras give via the video door entry.”


Tim Barclay, CEO of Appello says, “We are so pleased to see Caledonia’s Servite House in Monifieth become the first scheme in Scotland to embrace a fully digital telecare solution. Caledonia’s innovative approach to digital inclusion is forward thinking in an industry that still relies heavily on less safe and outdated analogue technology. We are proud that Appello Smart Living Solutions offer such great support to scheme managers whose time is often stretched across multiple developments, while improving the lives of tenants who can enjoy the benefits of digital inclusion.”

Caledonia Housing Association currently has around 5,000 properties in Scotland, providing a mixture of general needs, amenity, retirement living and very sheltered housing for affordable rent throughout Scotland.



Chiptech Logo


Chiptech enters the UK and European market, and welcomes a new CEO!



Chiptech is very pleased to announce its entrance into the United Kingdom and European markets under the leadership of David Hammond, who has been appointed as CEO. David has had a long and established record in the technology-enabled care market, innovating new products and services with Chubb and UTC, and will be the driving force behind business development in the UK and Europe.

David Hammond


Chiptech is a privately owned company specialising in the design and manufacture of high quality telecare products, including Apps and cloud software, that help people to live independently, safe and well.  The use of advanced technology ensures that Chiptech solutions are at the forefront of the digital transformation, now offering an extensive range of innovative solutions to the UK market.

Established in the year 2000 in Christchurch, New Zealand, Chiptech has developed into the leading provider of monitored personal alarms in Australasia. More recently, Chiptech has provided a range of products to support the government assisted rollout in Australia of digital solutions, to replace analogue copper landline devices. With well over 200,000 systems now in use, Chiptech’s experience can help lead UK Telecare providers, with a proven technology pathway that will assist with their digital journey.


Chiptech digital telecare products are recognised for their ease of use and reliability, while promoting independent living inside and outside the home. They are designed with a strong focus on automated safety checks in the base units and the help buttons. Events are logged and reported to monitoring, giving peace of mind that products will operate as expected in an emergency.

While Chiptech supplies end to end solutions, they openly work with other providers including Tunstall and Verklizan (UMO) and those offering open European monitoring standards, to report directly into their monitoring software. All Chiptech digital solutions are supported by an experienced team of engineers through the fleet management platform, SmartCare Cloud; including the ability to update devices while they are in the field.

Please contact for more information.

Chiptech International Limited


Phone: +44 (0)1524 544427



Press Release, 12th June 2019


A new report from Socitm Inform and Socitm Advisory, in association with Essex County Council, provides an independent review of the care technology market within social care.

Based on interviews with commissioners, suppliers and industry associations, the ‘Care Technology Landscape Review’ shows that the market will be in considerable flux over the next 5 years. There is the threat of disruption as UK telecommunications shift from analogue to digital, which will require commissioners to be actively engaged to ensure the safety of service users is not compromised. Market consolidation of monitoring centres will continue, possibly even accelerate, due to the scale of investment required to migrate to digital.

It is also as yet unclear which of the many digital telecare suppliers will be able to achieve scale, nor how quickly the industry will achieve open interoperability with health and social care data. Alongside this, potential uses of the data has attracted new players, including global technology companies, and is intensifying information governance and data ethics concerns.

For local authorities wishing to make strategic choices around care technology, the report also introduces a new model for classifying the commercial options most commonly used for care technology deployment.

On launching the report, Russ Charlesworth, Director of Health & Social Care at Socitm Advisory highlighted “care technology is already supporting changes in public attitudes towards more independent living and individuals taking better care of themselves. While the technology still has a long way to go, the care profession is also coming to terms with how technology enhances care rather than it substituting the human touch”.

A full copy of the ‘Care Technology Landscape Review’, which forms part of Socitm’s ongoing research programme on priority policy themes across health and wellbeing, is available through Socitm’s website or by contacting

Notes: Interoperability is the means by which many systems can combine information sources by adopting data standards.

The report can also be downloaded here: Care Technology Landscape Review



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Plus Dane Housing begins digital journey with Appello


The housing provider will now offer its residents internet access with Appello’s digital telecare solution


14 May 2019 – Plus Dane Housing, a provider of residential and extra care housing for older people, across Merseyside and Cheshire has selected Appello as its partner to provide its first digital telecare solutions for residents. Appello will supply digital monitoring services to all 13 of Plus Dane’s residential and extra care schemes, and will begin installing its digital telecare infrastructure and Smart Living Solutions (SLS) suite into eight sites, replacing current analogue systems.

From a wall mounted tablet, Smart Living Solutions offers room-to-room video calling, video door entry and faster call connection times. It can also act as a wireless hotspot, which allows residents to access the internet without needing to invest in a traditional pay monthly arrangement with an ISP. Wi-Fi is not always available in communal areas and residents may not have a broadband subscription, so this opens up the opportunity for Plus Dane to integrate Internet of Things (IoT) enabled solutions, such as voice activated systems which can control lights, curtains, blinds and heating, benefiting residents with mobility issues.

Chris Birch, Older Person’s Technology Lead at Plus Dane Housing says, “It’s important to us that our residents benefit from up-to-date technology. As part of our ongoing digital strategy we recognise that Wi-Fi access is important, and that a video-enabled solution can reduce social isolation. We chose Appello because we were aware of the digital changeover taking place and the resident safety issues associated with this as the networks can no longer support the older analogue technology. As one of the only telecare providers who can offer an end-to-end digital solution they were clearly the right supplier for us.

“Appello is really forward thinking and we also found that its values aligned closely with our own. They’re clearly working with us because they want to make our service better.”

Tim Barclay, CEO at Appello says, “We are pleased to be working with Plus Dane, a housing provider that recognises the importance of embracing digital solutions for the benefit of their residents and staff. They are one of a growing number of housing providers embracing true end-to-end digital and we are looking forward to seeing residents utilising the system in the coming months to stay safe and involved in their communities. From feedback we have received, 8 out of 10 residents feel that the connection speed of digital systems gives them greater reassurance, 9 out of 10 feel safer and half say their overall wellbeing improves. We are looking forward to seeing the residents of Plus Dane’s properties benefit similarly.”

The project will begin in May, with a full rollout of the digital monitoring service to all 13 schemes.



Solon Logo

Keyguard XL Key Safe with LPS 1175: Issue 8


The Keyguard XL key safe achieves the latest attack-testing LPS 1175: Issue 8  

The UK’s leading supplier of crime prevention and community safety products introduces the first and only key safe to pass attack-testing at LPS 1175: Issue 8.

Issue 8 is the most recent testing standard of the globally recognised brand, LPCB. The Keyguard XL is now cementing its place as the industry’s leading key safe, after achieving security rating A3.

Its Secured by Design Police Preferred Specification certification is underlined by the product surviving a three-minute physical attack test against the latest category A tools. Signifying a robust and well sought-after option for key security and access needs.

Demonstrating our core values of customer involvement, this product has been altered in partnership to now possess features like no other and to deliver market leading solutions. This new accreditation means it is certified for fixing to rendered walls of varied depths. With no requirement of certified installers, the product also comes with a five-year warranty.

The 12-digit push-button design allows over 4000 entry code options for security and peace of mind. This key safe has proven to be a huge hit with day-to-day workers such as care providers, labourer’s and cleaners. This product is the number one convenience tool creating controlled access.

“It is a great pleasure to work alongside Solon Security who I have known for so many years”, says Hazel Goss, SBD Development Officer, “it is always exciting when a new product comes out and the Burton Keyguard XL has reached LPS1175: Issue 8 Security Rating A3, the first of its kind to achieve this standard. It will be another excellent product aiming to reduce crime.”

“Independent attack tests don’t lie”, adds David Simpson, Marketing & Sourcing Manager at Solon Security, “as the first and only model to pass LPS 1175: Issue 8, the Keyguard XL has cemented its place as the highest security key safe on the market today. Customers can buy with confidence knowing that the XL has been put through its paces against the newest tools and methods available to security rating A3.”

The Keyguard XL key safe is available from Solon Security. For prices and enquiries, please use the contact details below:

T: 01352 762266




Solon Key Safes


External (HWD mm):         160 x 95 x 55

Internal (HWD mm):          70 x 50 x 20

Weight (g):                        2000.0

Installation:                       Wall mounted

Code Entry:                     Push button





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