3rings Care and Integrated Amazon Echo Service Launch

3rings Care launches the integration with Amazon Echo family of technologies to provide an integrated care platform with the ability to raise alerts to family and carers and check on those people you care for!

As a stand alone innovation the Amazon Echo is a fantastic hub for all your smart home needs, but now integrated into 3rings Care services as a skill choice it is transformed into an revolutionary care support opportunity for formal and informal carers.

Working with 3rings Care will give your Telecare service the opportunity to provide the very latest in Internet of things technology that cares.

Contact Mark Smith, Business Development Director at 3rings Care for a demo on 07920806582

or email on mark@3rings.co.uk




Keyguard XL Dual Certified Key Safe
Press Release March 2018



The Dual Certified Keyguard XL Sets the New Standard for Keysafes.



Solon Security introduce the UK’s first and only Dual Certified keysafe, attack-tested to both LPS1175 Issue 7 and Sold Secure Bronze, with Police Preferred specification.

Read Press Release Here







appello telecare organisation logo

Housing & Care 21 significantly expands its digital support services across the UK

Housing provider sets new standard for Retirement Housing

Housing & Care 21, a leading national provider of Retirement Housing and Extra Care services for older people, is setting new standards in supported housing with the expansion of digital care services in 100 of its developments in the UK. This investment, in partnership with Appello, a leading provider of smart living solutions, is part of an overall plan to deliver the best modern care and support services possible for its residents.

Following the success of the first Appello digital care system in 2015, Housing & Care 21 has committed to an extensive programme of installing digital solutions in all of its developments over the next few years. 60 of Housing & Care 21’s developments are already live with digital care services, with a further 40 developments planned for installation by April 2018.

The Retirement Housing and Extra Care developments will all benefit from a digital call system that replaces the more traditional analogue system. Residents will have faster call connection times to Appello’s 24/7 emergency Careline services, reduced from around 90 seconds to four seconds on the new digital system. Feedback from developments already in possession of the new digital systems has been overwhelmingly positive, with 83% of residents stating that they feel greater reassurance from the reduced connection speeds.

Committed to innovation in the housing market, Housing & Care 21 has partnered with Appello to design and develop a modern tablet that replaces the traditional alarm units. A collaborative approach has been valuable to Housing & Care 21, coupling its in-depth knowledge of the trends and needs of residents with the technology design and monitoring capabilities of Appello.

This joint innovation brings many advantages to the digital system, including the improvement of social inclusion with video enabled room-to-room calling, better security and a less intrusive lifestyle monitoring of residents. Housing & Care 21  has been particularly pleased with how these benefits contribute towards its goal of providing a high-quality living experience for residents, with more than half of those surveyed saying they felt their wellbeing had improved as a result of the installation of Smart Living Solutions.

Tony Tench, Chief Operating Officer at Housing & Care 21, says, “Appello has provided a number of services to us for many years now, including call monitoring. We are very much working in partnership with Appello and there has been a willingness on both sides to push for an appropriate digital solution to address the growing challenge of caring for older people in their homes.

“At Housing & Care 21, we decided not to invest in analogue systems going forward as these are yesterday’s technology. We are committed to providing a more contemporary service, fit for modern times, and going digital allows us to look at new service models.

“Currently, a Retirement Housing environment can seem quite intrusive, especially as part of our service typically includes contacting residents to make sure they are okay. A digital system will allow us to provide a lifestyle monitoring arrangement where people’s normal routines are understood and supported discreetly, with an absent-until-needed service. Resident feedback to the digital services has already been very positive with 83% of residents agreeing that communicating with the Court Manager via video is less obtrusive.

“In the future, we’re looking to invest more heavily in digital platforms. We’re spending more year-on-year and we have established a programme that will see around 40 new installations delivered over the next 12 months.”

Tim Barclay, CEO at Appello, comments, “Housing & Care 21’s enthusiasm and passion for providing digital care services has given Appello the opportunity to work in partnership with them and continue to develop the best technology for residents of Retirement and Extra Care Housing. Housing & Care 21 has really set a benchmark for other housing organisations, demonstrating how beneficial digitisation is for residents and for housing providers in enabling the best care and service possible.”

About Appello Ltd

Appello has over 27 years’ experience providing technology enabled care and life safety services that help housing, health and social care organisations improve the outcomes of services they provide to their residents and citizens. At the heart of our operations is the UK’s leading digital care services centre, supporting over 200,000 connections. We help organisations to deliver personalised, coordinated care by integrating multiple technologies providing a view of an individual, managed through a digital, IoT ready, cloud based care platform.

About Housing & Care 21

Housing & Care 21 is a leading national provider of Retirement Housing and Extra Care services, supporting independence and choice for older people of modest means. It provides over 43,000 hours of care each week and managing almost 19,000 properties, providing services to more than 28,000 service users.

For more information on Housing & Care 21 you can also:

Visit us at www.housingandcare21.co.uk

Like us on Facebook www.facebook.com/housingcare21

Follow us on Twitter: https://twitter.com/HousingCare21

Follow us on LinkedIn: www.linkedin.com/company/housingandcare21



Welbeing celebrates new head office opening



Guests travelled from all over the country to celebrate the opening of Welbeing’s new head office in Eastbourne.

Welbeing is one of the country’s leading telecare providers and is the first point of call for many people who need help to live independently.

Around 75 guests and staff attended the opening at Technology Business Park in Moy Avenue, and Stephen Lloyd, MP for Eastbourne & Willingdon, unveiled a plaque to mark the occasion.

When Welbeing was set up in 2005, the firm employed 25 people to support 8,000 customers from small offices in Grove Road. It has grown steadily over the years, winning contracts from East Sussex County Council, West Sussex County Council and other areas around the country as far afield as Cheshire and Cumbria.

As well as an upgrade to the offices, there has been investment in Welbeing’s IT infrastructure and the services provided to customers. The firm now employs 170 people, receives more than a million alarm calls per year and supports 80,000 vulnerable adults.

Steve Smith, Welbeing’s Chief Executive Officer, said: “It is very pleasing to see the increase in staffing levels and the benefits our presence brings to the local community. That growth in staffing levels both here in Eastbourne, as well as at our second call centre in Norfolk, has enabled us to win new contracts, positioning us as one of the largest telecare companies in the UK. We are delighted that so many of you are able to join us to celebrate the opening of our new head office.”

Stephen Lloyd MP added: “I know Welbeing very well and have been following their journey from the beginning. The investment which has been put into this fantastic company is coming back two-fold and they can keep growing because they’ve got the resources. I’m genuinely impressed with what they have achieved and will continue to watch with great interest. I’m delighted with their success.”


(left to right): Helen Moore & Mark Bannister (both Welbeing), Cllr David Tutt, Steve Smith (Welbeing), Stephen Lloyd MP & Robert Cottrill (Eastbourne Borough Council) at the opening event



Press Release – 1 November 2017

UK’s FIRST pilot of life-saving fire safety device for the vulnerable is launched in Hertfordshire


Three organisations have joined forces to pioneer the use of an innovative life saving fire safety device connected to a telecare response centre. And it’s happened right here in Hertfordshire.

Herts Careline (a not-for-profit assistive technology provider), Living Safely (suppliers of Stove Guard in the UK), and Hertfordshire Fire & Rescue Service met North Hertfordshire Homes residents Sheila and Denzil Male of Ickleford, Hitchin, to ask them to take part in a pilot study of the Stove Guard system – a smart device that prevents unattended cooking fires.

Stove Guard automatically turns a cooker off if it gets too hot or if it is left on after cooking – significantly reducing the risk of a fire ever happening. As Mrs Male lives with memory loss, she had become reluctant to cook as she was fearful of causing a fire by leaving the cooker on. Now with the Stove Guard (installed by Welwyn Garden Alarms) in place, and with Herts Careline and Herts Fire & Rescue’s emergency telecare response support connected as a backup, the couple have now regained their independence and can cook for themselves without the risk of fire.

“I think it’s a wonderful thing” said Mrs Male. “It’s such a reassurance and makes me feel confident I can cook safely again. I’m grateful to all the efforts of Herts Careline for asking me to be part of this trial.”

Andrew Godman, Head of Housing and Public Protection at North Hertfordshire District Council, who operate Herts Careline, said: “We’re delighted to pioneer the use of this kind technology in partnership with Herts Fire and Rescue Service. We are always looking for new ways to help the residents of Hertfordshire and Stove Guard provides a means of significantly reducing the risk of domestic fires. Once the pilot is complete we can see how best to make this technology accessible to a wider audience.”

Steve Holton, Area Commander Hertfordshire Fire & Rescue Service (HFRS), said: “HFRS are delighted to work with Herts Careline and Living Safely to introduce the Stove Guard to telecare – the first of its kind in the United Kingdom. Unlike traditional smoke detectors, the Stove Guard prevents a fire happening in the first place. This keeps people safer and independent in their own homes.”

Peter Holland of Living Safely, said: “We are very grateful to Mr and Mrs Male and Herts Careline in piloting Stove Guard’s connection to Telecare in the UK. As Andrew explained, the connection to Telecare extends the capability of Stove Guard beyond fire prevention and adds further value to the Herts Careline service. We would also like to thank Innohome for their cooperation in making the telecare connection possible. Innohome are the creators of Stove Guard – a system now in use in 300,000 homes across Europe. We are sure that Stove Guard will go on to play an increasing role in supporting the safety and independence of elderly residents in the UK.”

Photos: Mr & Mrs Male at home with (L-R) Carl Holland, Assistive Technologies Officer, Herts Careline; Steve Holton, Area Commander Hertfordshire Fire & Rescue Service; and Peter Holland of Living Safely.

The Stove Guard device can be seen above the cooker on the ceiling.


Herts Careline provides emergency support to around 20,000 people across Hertfordshire and surrounding areas and takes a staggering 1,000 calls a day – at least one third of these are life critical emergencies.  Assistive technology, such as community alarms and telecare services, can provide much needed reassurance for users and their friends, families, and carers, as they know help is on hand 24 hours a day, 7 days a week.

Further Information

For further information contact Stephanie Bevan, Hertfordshire Careline Marketing Officer; tel: 01462 454609, email: stephanie.bevan@north-herts.gov.uk


CareLink Plus celebrates 30 years of life-saving work

A support scheme that has saved the lives of hundreds of people in Brighton & Hove and helped thousands more celebrates its 30th birthday on Thursday 12 October.

Brighton & Hove City Council’s CareLink Plus service has taken more than five million calls in the 30 years, with customer ages ranging from 10 to 104.

The service offers a wide range of hi-tech ‘telecare’ support to help vulnerable people who have health problems to maintain their dignity and independence.

Over the past 30 years the CareLink Plus product range has expanded from personal alarms and wristbands, and now also offers:

  • fall sensors
  • medication reminders
  • epileptic seizure sensors
  • door opening detectors
  • GPS locators for people with memory problems
  • heat, flood, pressure and movement sensors
  • smoke and carbon monoxide sensors.

Robert and Meril Peacock are among more than 5,000 people in the city who use CareLink Plus products.

Robert has Type 1 Diabetes. He wears on his wrist a falls sensor and also an alarm that detects hypoglycaemia symptoms when he is asleep by sensing signs of low blood sugar.

Meril has mobility issues and always wears her alarm pendant in case she has a fall.

The CareLink system means that if either of them has a big problem that may need emergency medical help, they can speak instantly to highly-trained CareLink staff, who can immediately send an ambulance or other support out if necessary.

Robert said: “Even if I lose consciousness, the sensor will spot this and trigger an alarm at the CareLink Plus centre. They will then contact me, and send emergency medical support out straight away if I am unable to speak to them.”

Meril said: “CareLink really does give us peace of mind that we will get the emergency help we need if either of us has a sudden health crisis. It makes for a less stressful life for both of us.”

The council’s lead member for adult social care, Councillor Karen Barford, said: “Our CareLink Plus service is about helping people to stay independent and keep doing the things they enjoy.

“Our expert staff have literally saved the lives of hundreds of our residents over the years, and given vital support to thousands more.

“If you think CareLink Plus could help you or someone you know, please get in touch.”

To contact CareLink Plus please:


3rings Care Launches its new IoT Platform with “Things that Care®

Unique solution helps care professionals and families to deliver the right care at the right time

3rings Care will be launching its unique IoT Platform of Things that Care this will give 3rings an opportunity to share with care professionals the ways in which the new ‘Patterns of Life’ platform helps to increase efficiency and improve outcomes using the very latest in IoT technologies.

3rings’ focus is on delivering digital innovation across three areas:

  • Agnostic solutions which enables personalised care packages and the adoption of new IoT technology as soon as it appears e.g.Amazon Echo, Nest
  • Rules and Events engine that allows families and care professionals to create a safety net for vulnerable people
  • Trend analysis and self-learning algorithms which provide ‘glanceable’ understanding and form the beginnings of prevention updates


 Unshackle the future from hardware

The new 3rings platform provides a complete range of sensors that build a ‘Pattern of Active Life’ for vulnerable individuals. This includes the 3rings plug that turns any existing domestic appliance into an IoT sensor and sends a notification via an app in the event of unusual behaviour.

The core platform is agnostic from hardware and can support an increasing range of 3rd party IoT devices as they become available, meaning care professionals can prescribe person-centred solutions from range of manufacturers and can easily add or replace sensors with the next best thing as they become available.


Rules, events and alerts

A powerful rules engine allows families and professionals to create and manage a safety net for people who need care. Anyone with access to the internet can now contribute to someone’s care, whether they are in the same street or on a different continent. This provides reassurance to the user and their family, and reduces the need for statutory services.


Prediction and trends – The future of care

Building a ‘pattern of life’ is a direct outcome of the latest IoT sensors that collect data such as environmental conditions and activity. But it is the analysis of this data, delivering trend identification and insight, which is the key benefit of the 3rings platform. Going one step further, the introduction of self-learning algorithms is the beginning of being able to warn of potential changes that may result in an adverse care need.

The innovative 3rings care platform is helping its customers to:

  • Support and care for users and their members
  • Ensure safety and provide support
  • Promote choice
  • Enable efficiencies in resource planning
  • Offer bespoke and flexible packages of care
  • Provide holistic Pattern of Active Life support
  • Benefit from the very latest IoT technologies
  • Transform health and social care

Steve Purdham, 3rings Chairman commented “Health and care providers face the dual challenge of rising demand and diminishing budgets. Finding new ways of delivering the right care at the right time, whilst delivering improved outcomes and economic benefits is a priority. Our new platform gives professionals real time information to support efficient care planning and delivery, and provides a cost effective means of managing risks and providing tailored care to people to enable them to stay independent at home.”


For more information Contact

Mark Smith

Business Development Director

Email:                     mark@3rings.co.uk

Mobile:                   +44 (0) 7920 806582

Web:                      beta.3rings.co.uk

Facebook:               3rings

Twitter:                   3ringsUK





Shaping the future of the digital health marketplace

MabelleTECS1I was recently asked to explain the digital health marketplace in the UK and how providers are supposed to access the market. This marketplace includes, for example, telehealth, telemedicine, eHealth and mHealth products, as well as telecare.

A marketplace is formed where there is demand for a product or service, and when this demand is supplied. Of course then, markets grow and evolve over a period of time.

Within the digital health space, on the supply side there is a vast range of products and services, but the demand side is unclear. The need is there, but organisations responsible for planning and commissioning services are often unsure of how best to engage with some of the technologies available and to procure these. What works? Where do we start? Is it cost effective? How can we assess service impact?

So we could reasonably conclude that the marketplace for digital health is not well defined and has not yet matured. This is discouraging for providers, especially SMEs, and there is confusion about the best approach for accessing the market. This could even cause a provider, particularly a smaller one, to ‘give up’. This would be a shame if they had an excellent product which they were struggling to sell.

It is important for those on the demand side to be clear about what it is that they want to procure or commission, and that they are ready for adopting the technologies and services. Organisational readiness is often an area overlooked; yet this is such an important issue to address to ensure the marketplace matures and thrives.

While there are some pockets of excellent working in getting products to segments of the market e.g. acceleration programmes, processes are not the same across different geographical areas and sectors. These issues are not limited to the UK. From conversations I am having with people overseas, the situation is pretty much the same internationally.

The imbalance between the supply and demand sides of the market cannot continue.

So, what can be done?


 To help shape the marketplace, CECOPS has developed the first ever International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services. This is an outcomes-focused quality framework for procurement and provision of services. It offers an end-to-end solution which addresses all aspects of the marketplace.

This new framework for the first time provides structure to the marketplace and is set to become the recognised benchmark.

Working with the Code will help to create and shape a more balanced marketplace. Following it will also help to ensure an organisation’s readiness before engaging with digital health. The Code can also act as a framework to support providers coming into the space, so that they have a clearer understanding of what might be required of them.

Using the Code within tender specifications simplifies the procurement process. As the Code is outcomes-focused, it encourages providers to be innovative. It will also help to achieve sustainable economic growth in the space; as growth for some providers is currently minimal and short-lived.

As the standards and certification body for these services, CECOPS is also able to accredit services via an external assessment.

Some of the many benefits of this new approach include:

  • Marketplace development and maturity
  • Brokering improved relationships in the marketplace
  • Accelerating organisations to a state of readiness
  • Achieving sustainable economic growth for the sector
  • Simplifying procurement, commissioning and contract management processes
  • Better chance of realising benefits from providers’ products and services
  • Saving time and cost (by providing a ready-made framework)
  • Improved quality and performance
  • Local, regional, national and international benchmark and platform for sharing good practice and having a community building approach
  • Improved clinical, wellbeing and financial outcomes

Brian Donnelly MSc, CEO, CECOPS CIC

The CECOPS code is available at a discount to UKTelehealthcare members. Please log in to the Members’ Area for your discount.





New from The Key Safe Company is One Touch, a personal alarm system, which uses GPS networks to offer unrivalled independence to end-users and peace of mind to loved ones.

Unlike alternative solutions, One Touch allows users to travel far outside their home, thanks to powerful yet unintrusive movement monitoring software, providing traceability and peace of mind to relatives and friends.

Users are provided with a two-way SOS speech pendant which, when pressed, will call up to three contacts simultaneously and allows clear, two-way conversation with the first contact to respond.

Geo-fencing ‘safe’ or ‘danger’ zones can be set up to trigger a call when the user exits or enters a pre-defined area, which is particularly useful for dementia sufferers. A breadcrumb function also allows the system administrator to view a history of the device’s movements and to request a live location update.

Unlike other products on the market, the One Touch administration system can be accessed using any modern internet-enabled device, including laptops, tablets, smartphones and smart TVs, as it does not rely on the use of Apps. The system is quick, simple and intuitive to set up, and the portal can be tailored to suit the administrator’s needs.

One Touch has unique software, available exclusively from The Key Safe Company, who also distributes the market-leading Supra C500 key safe, the UK’s market leading and only Police approved LPS mechanical key safe for exterior installation.

Commenting on the launch of One Touch, David Ogden Managing Director of The Key Safe Company, said: “Our business is built on a commitment to supporting and caring for the older and vulnerable members of our communities, making the new One Touch system a natural addition to our product portfolio.

“By using a roaming SIM with access to all mobile phone networks, One Touch provides users with the freedom and independence to continue  enjoying everyday activities, whether it’s visiting friends, walking in the park or going to the shops. Crucially, relatives and friends also have visibility of their movements and can set vital geographical parameters to alert them of potential risks without being intrusive.

“The One Touch system can provide essential peace of mind to those who have close relatives or friends who want to continue to live independently. The product works well alongside our C500 key safe, which provides safe and controlled access to a property, in the event of an emergency at home.”

Lightweight and tactile, the One Touch device can be worn on the wrist or lanyard and is water and dust resistant to IP54, making it suitable for outdoor use. A quick release, anti-ligature lanyard protects the wearer from injury in the event of a fall and the unit can be fully recharged in two to four hours. If the device battery is low, the responders are contacted via email. The SOS devices are available in a choice of four colours.

For further information on One Touch and the full range of key safes available from The Key Safe Company, visit www.keysafe.co.uk.


appello telecare organisation logoOpportunities in digital care a priority for housing providers in 2017


Transition to digital care systems recognised as critical to success for providers of housing for older people

More than half (56%) of housing associations and providers are actively planning to move from analogue telecare, warden and community call systems to digital/IP (internet protocol) solutions. The findings of the Fast Forward to Digital Care report, published by Appello, one of the UK’s leading technology-enabled care service (TECS) providers, and The Housing Learning and Improvement Network (LIN), paints a promising picture for the future of digital care technologies with 84% of housing providers agreeing that the adoption of digital will be critical for their future success.

The report, the result of a roundtable discussion and a subsequent survey of 80 senior executives from providers of retirement housing, local authorities and those responsible for delivering support to older people at home, found that only 9% of those surveyed had no plans to phase out analogue systems.

However, the lack of support and understanding of digital is holding back investment and stifling innovation. Just over a third (34%) said their organisations need further education about the benefits of digital care and 31% cited contracts with existing providers as limiting their ability to move to digital. This reflects the fact that some suppliers don’t offer digital services, while others want to get the most from their investments in analogue technology for as long as possible.

“Many of the telecare systems deployed today have not changed for 30 years – these systems are still analogue-based and rely on the UK telecommunications infrastructure which is shifting from analogue to digital,” comments Carl Atkey, Chief Technology Officer at Appello. “Digital presents new opportunities for housing providers, enabling them to leverage the speed, scalability and data richness to deliver more affordable, contemporary, person-centred monitoring and care.”

The improved customer benefits form going digital were the main reasons for upgrading systems according to 65% of the respondents, followed by digital being a strategic commitment from the CEO or board members (44%).

The benefits of digital care tie in to housing providers top priorities of improving the customer experience, reducing costs, and creating a better understanding of customers through data and insight.

  • Fast, simultaneous connections – Emergency calls connect much faster than analogue systems: average connection times come down from roughly 1 minute 40 seconds to under 4 seconds, and there’s no call queuing — so door entry calls no longer block other activities.
  • Future-ready infrastructure – IP-ready infrastructure is compatible and future proofed with the emerging UK digital network.
  • Inclusion – Video calling via tablet apps supports improved communication between residents and staff, and greater safety through video door entry.
  • Activity logging – Digital care supports enhanced data collection for reporting for refinements, audit purposes and security.
  • Richer data – Digital care systems give housing providers an opportunity to collect and analyse data to improve levels of support and the customer experience.

Currently only 39% of providers agreed that they were a digital business but the future looked promising with 75% suggesting the housing sector has plenty of growth opportunities and 65% and 63% believing the heath and the social care sectors had potential for growth respectively.

“In some ways, it is remarkable that there is any debate about the move from traditional, analogue-based telecare to digitally enabled solutions. We have been talking about an empowered, discerning and demanding new generation of consumers for more than a decade now,” comments Jeremy Porteus, Director, Housing Learning and Improvement Network. “Providers do grasp the transformative impact telecare delivers for the health and wellbeing of residents, but many seem uncertain how urgently they need to respond.”

For the full report on digital care for housing providers please visit www.appello.co.uk


Previous Telehealthcare MarketPlace Events


Bristol TECS MarketPlace a Huge Success!

UKTHC and BCC Staff
Gerry Allmark (UKTHC), Elke Small (BCC), Terry Daffer (BCC) and Tracy Bartlett (BCC)

Our Bristol TECS MarketPlace, held at the spectacular Bristol City Hall on the 23rd November, proved hugely popular with both exhibitors and visitors. Delegates were queueing from before 09.30 for the start of the MarketPlace which was opened at 10.00 by Terry Daffer, Service Director at Bristol City Council.

There were 40 exhibitors from all over Europe including the UK, Ireland, the Netherlands, Israel, France and Switzerland, displaying the latest technology enabled care services and equipment to more than 180 visitors.

A huge “Thank you” to Tracy Bartlett and Elke Small for all the hard work they put into helping this MarketPlace to be such a success, and also to the Conference Office staff and Reception at City Hall for all their help.


Three very interesting and informative presentations were held at the MarketPlace which attracted such a large audience that there was standing room only:

  • Minimising The Risk of Missing People through Partnership Working (Buddi, Bristol ECC & Avon & Somerset Police)


  • Realising Digital Health (Andy Morley & Dr. Malcom Fisk)


  • Supporting Adults Assessment “Getting the right care to the right people at the right time” (Just Checking) Noric Dorn


  London MarketPlace at Barnet and Southgate College

Our London MarketPlace at Barnet & Southgate College, featuring the opening of the CETEC Living Lab, was held on the 5th October with over thirty exhibitors from our Supplier Members.


Some comments from the day:

“There are a lot of very good providers out there and it was heartening to speak with a few of them.

I see the present and future of health and social care very closely linked to new and existing technologies as a key enabler for change and improvement and the work that Southgate College and CETEC are doing to train and equip the health and social care people of the present and future can only be a catalyst for moving that forward.”

Doug Wilson (Head of Strategy & Service Development, Strategy & Resources,Health & Social Care,

London Borough of Enfield)


“May I echo Doug’s thoughts and I felt that there was genuine interest and a buzz.”

Mark Wathen MA(Cantab), MBA, FRSA (Inward Investment Manager, Regeneration and Environment Department)

Enfield Council



Terence, our new Business Development Manager, on the UK TECS Stand
Gerry, UKTelehealthcare’s MD, presenting at the UK Health Show
On The 27th September we exhibited at The UK Health Show, Kensington Olympia on the UK TECS Hub stand.
Gerry Allmark, our Managing Director, presented with Dr Ramin Nilforooshan.
Click here for Gerry’s presentation.

Halifax MarketPlace Tuesday 4th July 2017

Celebrating 20 Years of British Manufacturing

The theme of our Halifax MarketPlace, held at CAIR’s headquarters in Halifax, was “Celebrating 20 years of British Manufacturing”.  Cair’s MD, Mohammed Chaudhary, has been designing and manufacturing wireless connectivity solutions in Yorkshire for twenty years. Mr Chaudhary said, “We’re delighted to be given the opportunity to host this event to coincide with our 20th anniversary, and proud to be able to showcase what we can do.”

Over 30 exhibitors showcased the latest telecare and telehealth technology at this TECS event, Tim Barclay, CEO of Appello and Derek Ruddock, CAIR’s R&D Development Manager held workshops and there were factory tours of CAIR’s premises throughout the day.

Our thanks go to Councillor Marilyn Greenwood who opened the MarketPlace, our two speakers, Tim Barclay and Derek Ruddock, and especially to Mohammed, Sumaiyah and all the wonderful staff at CAIR for providing the premises, the refreshments and giving all their help to make this event so successful.

Click below to watch videos of the MarketPlace and tour.

 CAIR (UK) Ltd,Hanson Lane, Halifax,

West Yorkshire HX1 4SD




UKTelehealthcare exhibited for the first time at Naidex this year at the NEC, Birmingham.

Mrs. Miles helps out


We also displayed leaflets and equipment for our Supplier Members who were unable to attend the show, and these proved so popular with delegates that we ran out of some companies’ flyers!


We were so busy at this three day event that reinforcements were called in to help man the stand. Mrs. Miles (Doug’s wife), who also works in the healthcare industry, kindly stepped in to lend a hand.


A large number of visitors to NAIDEX visited our stand, including members of the public, with many using state of the art wheelchairs and the latest technology. We were able to raise awareness of telehealthcare amongst both individuals and organisations, which was very satisfying. In addition, we spoke to a large number of social care and health professionals and have retained a lot of useful contacts from both at home and abroad, including a delegation from the Netherlands being hosted by the Dutch Embassy.


Gerry was requested by the organisers to give an interview regarding our views of the show. We have been invited to return next year and will be advising members of the preferential rates on offer for UKTelehealthcare members.

Some of our members exhibiting at Naidex this year.

Carlisle MarketPlace 1st March 2017

Our MarketPlace was part of ‘Technology Enabled Care & Wellbeing @ Home’ event at Cumbria University. Nearly 40 exhibitors, including our new members, NRS Healthcare and ArcAngel, welcomed around 120 visitors to the exhibition and seminars. The seminars were hosted by iCUHTec, Telehealth Quality Group and Welbeing, the local service provider. Our thanks go to our fellow sponsors, Professor Alison Marshall who presented at the Wellbeing seminar, and to Elaine Bidmead and her team at Cumbria University whose hardwork and attention to detail added to the success of the event. Our hope is that the event created awareness and a foundation for the future of our sector with the many young students and OTs who attended.

Some our our Supply Members showcasing the latest technology in telecare and telehealth.

North West Telecare Event November 2016



UKTelehealthcare represented at North West Telecare Event, Ashton under Lyne, 23 November 2016

John Chambers and Doug Miles were delighted to represent UKTelehealthcare at this year’s North West Telecare Event, skillfully arranged by Dawn Thornber and her colleagues at Contour Homes.

This was a free event for housing and healthcare professionals with a full day of workshops on telecare supporting independent living. There were case studies of best practices and demonstrations of the latest products to hit the market, all enjoyed by a large delegation from our sector.

There were three high profile guest speakers:  Gill Drummond, Dementia Lead for Greater Manchester West Mental Health NHS Foundation Trust; Dr. Malcolm Fisk, Director of Telehealth Quality Group, De Montfort University, Leicester; and Paul Shead, Board Member, TSA-Voice.  John and Doug enjoyed a very full day networking with many friends and members.

“It was a very worthwhile event, well organised at a superb venue”  Doug enthused.


Norht-west Telecare Event



UKTelehealthcare Annual Integrated Meeting





Our first AGM took place at South Thames College on the 2nd November and was well attended by around 70 members.  Director Doug Miles opened the meeting and gave an interesting talk about how the organisation was started in 2005 as London Telecare.





At the meeting John Chambers, one of the founding directors, announced his retirement at the end of November to spend more time with his double bass! We shall all miss John but he will still put in an occasional appearance as a consultant on an ad hoc basis.


Director Gerry Allmark  gave a presentation on the future of UKTelehealthcare, followed by Carl Ryan from Tunstall Healthcare who spoke about ‘A widening Audience and the Value of Professional Trade Organisations’.







Christopher Ashenden from MASCOT and Darren Tully, LFB Borough Commander Merton, presented on ‘Fire Safety and How to Fund it’ and Christopher gave an overview of Merton’s risk assessment protocols for vulnerable residents.


Dr. Kevin Doughty gave the final presentation on ‘The 7 Waves of Community Care Technology – Is Your Service Ready?’
Kevin’s presentation can be viewed here.


After the Open Forum a delicious buffet lunch was served by the students of the college giving delegates the opportunity to network.


Our thanks go to Tunstall Healthcare for sponsoring this event and London Borough of Merton for hosting.


Our first Welsh MarketPlace 21st September 2016

Our very first MarketPlace in North Wales took place on Wednesday 21 September at the Catrin Finch Centre on the Glyndwr University Campus.

We are most grateful to our energetic partners from Wrexham CBC who worked so hard to make the day a success. Our gratitude also goes to the 35 exhibitors and 4 speakers who informed the 100 visitors about the latest innovative technology enabled community care services.

Chris Roberts, who featured on Panorama’s Living with Dementia,  also attended our Wrexham MarketPlace with his wife Jane. (Click here to watch programme)


Woking Telehealthcare Event 12th July

Our Surrey event was held in the HG Wells Centre in Woking and opened by Jonathan Lord, MP for Woking, who gave a very supportive opening speech. It was attended by over 100 people and around  35 exhibitors. Mr. Lord visited the majority of the stands, taking time to find out about the technology on offer.  There were also a number of interesting breakout sessions which were led by Brad Rogers (Future Healthcare), John Cruickshank (The IT Health Partnership), Adrian Wolf (MindMe), Pauline Lock (Woking Borough Council) and Haley Maunder (Forest Care Alarm),  and Stuart Sheehy (Canary Care).

“Thought the event was very successful from my point of view – we made some good contacts and will pursue them and hopefully we will have some success. I thought the choice of location was excellent as all amenities, including car parking, were all very close to the hall.”

Mike Legate – Director, DV Tec

Jonathan Lord, MP for Woking, gives the opening speech for UKTelehealthcare’s Surrey MarketPlace.

(Click on the arrow to play Jonathan Lord’s speech.)

Our thanks go to our sponsors for the event:  Canary Care, CSL, Doro, Green Access and Possum.