Latest Reports and Communications


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Digital ‘critical for future success’ in the housing sector

Growing awareness of the 2025 digital switchover driving transformation but many still ‘not ready’ despite risks associated with analogue telecare solutions


04 September 2018: While the majority (93%) of housing providers believe that digital will be ‘critical for future success’, many (44%) are not yet ready for transformation, according to a major new industry whitepaper.


According to research carried out by Appello, a leading provider of technology enabled care solutions, in collaboration with the Housing LIN, 86% of housing providers acknowledge the 2025 analogue to digital switchover, which signals a growing industry awareness is driving transformation (the number of housing providers planning for digital has increased from 28% in 2016 to 40% in 2018), yet the sector still shows some resistance.


The report signals why this might be the case, with almost 12% stating that their current telecare provider is unable to monitor digital, highlighting a gap in the market for end-to-end digital solutions providers. Further to this 9% of housing providers still have no digital plan in place; 7% are not aware of digital solutions; and almost 7% do not see digital as part of their current strategy.


The report is the second in a series of comprehensive reports by Appello exploring digital transformation in the housing sector and focuses on the impact of the 2025 analogue telephony switch-off and its impact on telecare services in the sector. In addition, it looks at the broader drivers and expected outcomes of digital and how prepared the industry is today versus 2016, when the initial report was released.


Tim Barclay, CEO at Appello says “This latest report highlights the risks to residents currently using analogue systems. As the telecoms infrastructure transitions to digital, we’re already witnessing an increase in Telecare call failures year-on-year and a decline in service. Recent research by the TSA found a 7.5 percent analogue first-time call failure rate, and we have seen that exceed 10% in some places.”


“With this report we aim to understand where there are obstacles to digital advancement, from budgetary constraints to contractual obligations. At Appello we have seen so many positives for those housing providers who have made the transition away from analogue and are keen to look at why and how to drive digital adoption more widely in the housing sector.”


To download the report please visit or if you are interested in hearing more about digital solutions from Appello please contact:


  • Coroner’s Report and recommendations.

London Fire Brigade (LBF) have asked us to circulate the attached link to the coroner’s report relating to the death of a telecare customer in a fire in Wandsworth in July 2017.

 Prevention of Future Death Notice


  •  Letter from London Fire Brigade 05/07/2018

I am pleased to say that BS 5839-6 has now been issued as a Draft for Public Comment.

There are a number of important changes regarding social alarm systems in onsite mode and levels of detection in residential accommodation as well as the considerations for moving from analogue to digital communications.

You can access the draft online straight away at  (you will need to register and log in to be able to comment).

The DPC will be available for comment for two months, and will close on 4 September.

  • Information from the BT Digital Services Lab4th April 2018

Information for Special Services Providers


  • Letter from the Minister of State for Care to Provider Members

Letter to Providers of Call Handling Services

UKTelehealthcare, as an independent and impartial organisation for the TECS industry, will support our members and colleagues in the industry to identify and implement the appropriate standards to ensure the safety and well being of their customers and meet their business needs.

Please contact us if you require any support, assistance or further information.


  • Information from BT on Digital Upgrade 2018

Digital Upgrade Information

Any queries please contact BT on


appello telecare organisation logoSpire Homes invests in digital care  

Three property developments in Northamptonshire now benefitting from digital care solutions

New Milton – 10 July 2018: Spire Homes, a not-for-profit provider of affordable housing, independent living and sheltered housing for older people, has made a significant investment in digital Smart Living Solutions from Appello, a leading provider of technology enabled care services. The new digital systems, designed, installed and maintained by Appello, will enable residents to benefit from a faster connection to their emergency Careline service – reduced from up to 1 minute 30 seconds to just under three seconds.

The modern digital solution, which replaces an ageing analogue system, will also deliver enhanced quality of two-way speech, and the capacity to connect multiple fire, door access and emergency calls from the housing development simultaneously.

Spire Homes is part of Longhurst Group, a leading housing provider across the Midlands and East of England. It has installed Appello’s IP-based Care system across three property developments – The Shrubberies in Woodford, The Forresters in Raunds and Harpers Court in Kettering.

Mark Short, Regional Property Manager for Spire Homes, says, “At Spire Homes we pride ourselves on putting our residents at the heart of everything that we do. A huge part of that is making sure that our residents are happy, safe, secure and in well-maintained homes – and hopefully living as independently as possible.”

He adds: “Up until this point we have provided analogue care systems in order to deliver remotely managed care to our residents. However, when we saw the possibilities of a fully digital solution, we knew that we needed to make a commitment to only install digital solutions in our properties. With digital, the connection time to a two-way conversation is almost instantaneous, giving significant safety and experience benefits to residents.

Going forward, we will be investing year-on-year in digital to future-proof our developments, with Appello as our partner.”

Tim Barclay, CEO at Appello, comments, “Spire Homes has to be commended for the investment it is making in digital care. There is a growing appreciation in the housing sector that telecoms providers will be switching off analogue services by 2025, and existing analogue services are becoming increasingly unreliable. We are seeing forward-thinking housing providers, like Spire Homes, acting now to deliver modern care services to residents – enabling them to feel safer, more secure and better supported than with traditional services within their own homes. With Spire Homes leading the charge, housing providers no longer need to be constricted by the limitations of analogue care – a better future of independent living for everyone is much closer.”

About Appello Ltd

Appello has over 30 years’ experience of blending specialist people in the UK’s largest TECS monitoring centre, with future-led digital technology.

We partner with housing, health and care providers to enrich the lives of customers, patients and residents.

We help keep over 180,000 people safe, secure, well and living ‘smart’ within their communities, with the reassurance they are connected to our experts who have insight into their wellbeing.

About Longhurst Group

Spire Homes is part of Longhurst Group, one of the largest housing associations in the Midlands, with more than 21,000 homes, providing care and support services and employing more than 1,200 people.

The Group is also made up of Axiom Housing Association, Friendship Care and Housing, Longhurst and Havelok Homes and development arm Keystone.

Doro Acquires Welbeing, a UK Based Telecare Company


To expand their telecare business and strengthen their platform and service revenue, Doro has acquired the UK based telecare company Welbeing, based in Eastbourne, UK. Doro will initially pay approximately 130 MSEK.


“We are adding Welbeing to the Doro Group as the next step in expanding our telecare business. This strategic move is in line with our long term ambition to increase our services business. Doro moves closer to becoming a full technology enabled services provider for seniors. With our strong position in the mobile phone market, the combination creates a foundation for further growth in the UK telecare sector as well as new service-based offerings for our customers, for example Response and SmartCare by Doro,” says Robert Puskaric CEO of Doro Group.

The UK is the largest telecare market in Europe with an estimated 1.7 million connections. Market penetration amongst seniors is 13%, compared to the average in Europe of 5%. The market is fragmented and mainly analogue although undergoing a digital transformation, on the back of BT’s stated intention to switch off the analogue network by 2025.  Doro will add value being the market leader within digital telecare and from its experience driving the digital transformation of the Swedish market. “For Doro it is a natural step to acquire a well-positioned telecare services company in one of the largest markets in Europe, fully in line with our strategy and continuing our transformation to a complete technology enabled care services provider”, continues Robert Puskaric, CEO of Doro Group.

Welbeing is one of the leading telecare companies in the UK. The company services around 75 000 connections from various locations of which 21 000 are private customers. Organic growth has been significant, thanks to strong management and a track record of winning tenders and commercial bids. The number of employees is approximately 180. Revenue for the financial year ended September, 2017 was GBP 7.6m (approximately SEK 90m) of which the main part is from services. The acquisition will be consolidated into Doro Group from 1 June 2018, and is expected to have a negligible effect on earnings per share for 2018 including transaction costs.

“Our two businesses are a perfect match, Doro creates safety and security for all stages of a senior’s life, with complete technology enabled care solutions that allows seniors to live life independently. Welbeing’s long-term local experience in supporting and reassuring customers and their families, is a value-adding complement, empowering people to stay safe and independent in their homes. Doro develops solutions for use on digital networks. This experience will be invaluable considering BT’s intention to switch off its PSTN and ISDN networks by 2025”, concludes Steve Smith, CEO of Welbeing.

Doro will initially pay approximately 130 MSEK for the acquisition of Welbeing, equal to eight times estimated EBITDA for the financial year 2017/2018. 85% of the acquisition price will be paid in cash and 15% in newly issued shares in Doro AB. In addition, the sellers are entitled to receive an additional consideration if Welbeing’s EBITDA for the financial year 2017/2018, which ends on 30 September 2018, exceeds the estimated EBITDA. The final acquisition amount will be calculated and published after the end of Q3-2018.

The shares will be issued pursuant to the authorisation granted to the board of directors by the annual general meeting on 27 April 2018. A total of 449 313 shares will be issued, entailing a dilution of approximately 1.89 per cent of the total number of shares and votes in the company prior to the share issue. The price per share has been set at SEK 43.60, equal to the volume weighted average price of Doro’s shares on Nasdaq Stockholm during the period 17 April 2018–30 May 2018.

Doro was advised by JZ Capital Partners in Stockholm.


For more information, please contact:

Robert Puskaric, President and CEO Doro Group, +46 (0)46 280 50 05

Steve Smith, CEO Welbeing, +44 (0) 1323 636218


About Doro

Doro develops telecom products and services for seniors to lead full and rich lives: to do things they want to do more easily as well as the things they thought they might never do. The global market-leader in senior mobile phone, Doro offers easy-to-use mobile phones and smartphones, mobile applications, fixed line telephony with loud and clear sound. Within Doro Group, Doro Care offers social care and telecare solutions for elder and disabled persons for independent and safe living in their own homes. Doro AB is a Swedish public company and its shares are quoted on the Nasdaq OMX Stockholm exchange, Nordic List, Small Companies. Net sales of SEK 1,924 million (EUR 200 million) were reported for 2017.

About Welbeing

Welbeing is one of the leading telecare companies in the UK, registered company name Wealden and Eastbourne Lifeline. They offer high quality, fully integrated managed services and work closely with their customers to develop innovative, cost effective solutions. Welbeing help their partners to provide high-quality services, manage risk, achieve efficiencies and add value, satisfying individuals and commissioning bodies alike. Their proven track record and reliability is reflected in their TSA Quality Standards membership and ISO 9001 accreditation. With their size and experience, comes an efficient, cost-effective person-centred and innovative service. Welbeing pride themselves on a high level of customer service and now support over 75,000 individuals across the UK.


Welbeing Logo

Norwich City Council Acquisition


Welbeing is delighted to announce that it has acquired Norwich City Council’s community alarm provision.

The Norwich Community Alarm Service (NCAS) provides a 24-hour, year-round monitoring and response service for older people and adults who are vulnerable or at risk in Norfolk. Over 6,500 people in Norwich and the surrounding areas are linked to the service.

The acquisition now takes Welbeing’s total connections to over 75,000 clients, supporting people across the country from Cumbria through the Midlands and down to Sussex.

The acquisition further strengthens Welbeing’s presence in East Anglia. In 2017 it acquired Flagship Homes’ telecare business and Dereham became Welbeing’s second contact centre, now receiving 20,000 calls a month and handling calls for a wide range of private and corporate customers including Cumbria County Council and Stonewater Housing.

To support this important acquisition, the Dereham contact centre recently moved to new offices in the Breckland Business Centre which allows for further growth within the company and a commitment to keeping the centre local to Norfolk.

Lee Robson, Norwich City Council’s head of neighbourhood housing, said: “Welbeing has an excellent track record in providing alarm services for many clients throughout the country.

“So we’re delighted they’ve now formally taken over the council’s community alarm provision as they clearly have the expertise to deliver an important and valued service to so many people.”

Welbeing’s Chief Executive Officer, Steve Smith, said: “We are delighted to add Norwich City Council to our growing portfolio and will continue to provide the first-class service that customers have come to expect.

“East Anglia is an area of significant importance for Welbeing and will be pivotal in the company’s strategy of continued UK-wide growth.”

About Welbeing:

Welbeing is one of the leading telecare companies in the UK. It offers high quality, fully integrated managed services and works closely with its customers to develop innovative, cost effective solutions.

With over 30 years’ experience, and originally set up by Wealden District Council and Eastbourne Borough Council, the firm now employs over 200 people and has two 24-hour UK contact centres.



3rings Care and Integrated Amazon Echo Service Launch

3rings Care launches the integration with Amazon Echo family of technologies to provide an integrated care platform with the ability to raise alerts to family and carers and check on those people you care for!

As a stand alone innovation the Amazon Echo is a fantastic hub for all your smart home needs, but now integrated into 3rings Care services as a skill choice it is transformed into an revolutionary care support opportunity for formal and informal carers.

Working with 3rings Care will give your Telecare service the opportunity to provide the very latest in Internet of things technology that cares.

Contact Mark Smith, Business Development Director at 3rings Care for a demo on 07920806582

or email on



Keyguard XL Dual Certified Key Safe
Press Release March 2018



The Dual Certified Keyguard XL Sets the New Standard for Keysafes.



Solon Security introduce the UK’s first and only Dual Certified keysafe, attack-tested to both LPS1175 Issue 7 and Sold Secure Bronze, with Police Preferred specification.

Read Press Release Here