Latest News & Press Releases


appello telecare organisation logo

Plus Dane Housing begins digital journey with Appello


The housing provider will now offer its residents internet access with Appello’s digital telecare solution


14 May 2019 – Plus Dane Housing, a provider of residential and extra care housing for older people, across Merseyside and Cheshire has selected Appello as its partner to provide its first digital telecare solutions for residents. Appello will supply digital monitoring services to all 13 of Plus Dane’s residential and extra care schemes, and will begin installing its digital telecare infrastructure and Smart Living Solutions (SLS) suite into eight sites, replacing current analogue systems.

From a wall mounted tablet, Smart Living Solutions offers room-to-room video calling, video door entry and faster call connection times. It can also act as a wireless hotspot, which allows residents to access the internet without needing to invest in a traditional pay monthly arrangement with an ISP. Wi-Fi is not always available in communal areas and residents may not have a broadband subscription, so this opens up the opportunity for Plus Dane to integrate Internet of Things (IoT) enabled solutions, such as voice activated systems which can control lights, curtains, blinds and heating, benefiting residents with mobility issues.

Chris Birch, Older Person’s Technology Lead at Plus Dane Housing says, “It’s important to us that our residents benefit from up-to-date technology. As part of our ongoing digital strategy we recognise that Wi-Fi access is important, and that a video-enabled solution can reduce social isolation. We chose Appello because we were aware of the digital changeover taking place and the resident safety issues associated with this as the networks can no longer support the older analogue technology. As one of the only telecare providers who can offer an end-to-end digital solution they were clearly the right supplier for us.

“Appello is really forward thinking and we also found that its values aligned closely with our own. They’re clearly working with us because they want to make our service better.”

Tim Barclay, CEO at Appello says, “We are pleased to be working with Plus Dane, a housing provider that recognises the importance of embracing digital solutions for the benefit of their residents and staff. They are one of a growing number of housing providers embracing true end-to-end digital and we are looking forward to seeing residents utilising the system in the coming months to stay safe and involved in their communities. From feedback we have received, 8 out of 10 residents feel that the connection speed of digital systems gives them greater reassurance, 9 out of 10 feel safer and half say their overall wellbeing improves. We are looking forward to seeing the residents of Plus Dane’s properties benefit similarly.”

The project will begin in May, with a full rollout of the digital monitoring service to all 13 schemes.



Solon Logo

Keyguard XL Key Safe with LPS 1175: Issue 8


The Keyguard XL key safe achieves the latest attack-testing LPS 1175: Issue 8  

The UK’s leading supplier of crime prevention and community safety products introduces the first and only key safe to pass attack-testing at LPS 1175: Issue 8.

Issue 8 is the most recent testing standard of the globally recognised brand, LPCB. The Keyguard XL is now cementing its place as the industry’s leading key safe, after achieving security rating A3.

Its Secured by Design Police Preferred Specification certification is underlined by the product surviving a three-minute physical attack test against the latest category A tools. Signifying a robust and well sought-after option for key security and access needs.

Demonstrating our core values of customer involvement, this product has been altered in partnership to now possess features like no other and to deliver market leading solutions. This new accreditation means it is certified for fixing to rendered walls of varied depths. With no requirement of certified installers, the product also comes with a five-year warranty.

The 12-digit push-button design allows over 4000 entry code options for security and peace of mind. This key safe has proven to be a huge hit with day-to-day workers such as care providers, labourer’s and cleaners. This product is the number one convenience tool creating controlled access.

“It is a great pleasure to work alongside Solon Security who I have known for so many years”, says Hazel Goss, SBD Development Officer, “it is always exciting when a new product comes out and the Burton Keyguard XL has reached LPS1175: Issue 8 Security Rating A3, the first of its kind to achieve this standard. It will be another excellent product aiming to reduce crime.”

“Independent attack tests don’t lie”, adds David Simpson, Marketing & Sourcing Manager at Solon Security, “as the first and only model to pass LPS 1175: Issue 8, the Keyguard XL has cemented its place as the highest security key safe on the market today. Customers can buy with confidence knowing that the XL has been put through its paces against the newest tools and methods available to security rating A3.”

The Keyguard XL key safe is available from Solon Security. For prices and enquiries, please use the contact details below:

T: 01352 762266




Solon Key Safes


External (HWD mm):         160 x 95 x 55

Internal (HWD mm):          70 x 50 x 20

Weight (g):                        2000.0

Installation:                       Wall mounted

Code Entry:                     Push button





Secure by Design Logo








Doro Logo Doro announces appointment of UK Country Director

Doro is delighted to announce Wendy Darling will be joining Doro/Welbeing, as UK Country Director – Public Care.

Taking over the role previously held by Steve Smith, who was promoted to VP, Public Care Doro last October, Wendy will be responsible for leading Doro’s commercial growth in the UK technology enabled care sector. She will also continue the company’s development of innovative new products and services empowering people to stay safe and independent in their homes.

Wendy DarlingWendy has a wealth of experience in technology enabled care and has held Director roles at both Centra Pulse and most recently at AXA PPP Healthcare. During her time with Centra she was instrumental in trebling its size as well as redesigning the operational structure to prepare the business for further growth and development.  Wendy was also a Non-Executive Director of the Telecare and Telehealth Services Association (TSA) for a three-year term, culminating in her appointment as Vice Chair.

Doro very much looks forward to Wendy joining the team on 1 April 2019.


New head office and boss for leading UK telecare provider

25 March 2019: Today leading UK telecare provider PPP Taking Care announced the opening of a third telecare centre in Exeter, supporting its existing centres in Ashburton and Chichester.

The new office takes PPP Taking Care up to three UK centres providing unbroken, 24/7 lifesaving emergency support to its members.  The nature of the 24/7 service that telecare offers to members means that it is vital it continues to function even during power cuts and adverse weather events. Multiple centres provide further certainty to members.

Richard Turner, who has led the business from inception through the acquisition of Age UK’s telecare centre in 2016 and the merger with Chichester Careline’s service earlier this month, will be stepping down as Managing Director to be replaced by Steve Gates from 1st April.

Steve Gates


Steve Gates is an experienced MD who led Denplan for 15 years, occupying a position in the Sunday Times “Best Companies to Work For” award for ten straight years.

Richard will stay on to support a smooth handover with his successor. Steve says:

“I’m genuinely excited to be joining the PPP Taking Care team at this time. I’m looking forward to building on the strong foundations and delivering even more growth. We’re innovating to meet the needs of our customers, in a market that’s only going to grow.  I’m keen that we become a real market-leader, to help serve even more customers.”




TEC-Angel- A Police Preferred Solution



Arc Informatics, creators of the innovative monitoring and alert system TEC-Angel were among the 50 exhibitors attending ATLAS 2019; the biggest annual national training event for DOCOs and Crime Prevention Officers. Celebrating its 30th year anniversary, attendance reached record numbers.

“ATLAS provided us with the unique opportunity to showcase TEC-Angel and to exchange ideas on how it could support existing police initiatives, benefitting the wider community.”

The Herbert Protocol is one such initiative. The scheme encourages carers to complete a form compiled of useful information, to be used by officers should the person go missing. Used in conjunction with TEC-Angel’s ‘Not At Home’ alerts, allowing carers to determine how long the person had been out, and police to be better informed when coordinating a search.

Secured by Design (SBD) is a national police crime prevention initiative. It seeks to achieve sustainable reductions in crime through design and other approaches to help people live in a safer society. SBD can act as an effective gatekeeper and signposting service to 650 member companies and their products, which meet rigorous Police Preferred Specification standards.

SBD accredited TEC-Angel is a standalone system allowing carers to monitor and look for changes in the normal daily activities of a single vulnerable person within a dwelling. It monitors the home not the person and can also detect the likelihood of a fall when that fall affects the person’s normal routine. With no prying cameras or microphones, a combination of movement and door sensors placed in each room link wirelessly to a mains-powered communications hub where its intelligent software automatically alerts a designated carer’s mobile phone via text to let them know if things are not quite as expected.

SBD Logo

For more information on TEC-Angel – call 01245 860252 or visit

For more on Secured by Design visit-

For more information on the Herbert Protocol visit-





mindme logo


Social Care Awards 2019


The Global Health & Pharma Social Care Awards 2019 have just been announced and congratulations to our member Mindme on achieving two of these Awards:

Mindme was voted ‘Best Vulnerable Personal Alarm Development Company – UK’
Mindme Locate was voted ‘Best Bespoke GPS Tracking Device’

Mindme pioneered the concept of tracking people with dementia who become lost and,to facilitate it, created a device that has neither an on/off switch or an SOS button.

“Knowing the concerns of carers we developed our software so that looking up a location is quick and easy and we include helpful information such as the battery state. This gives carers reassurance and that’s very important”, says Chief Executive, Adrian Wolf.

Mindme has invested heavily in its platform which gives response centres key information beyond device locations and includes features such as telling operators whether geo-fence or low battery notifications have been delivered successfully. It aims to combine a great user experience with auditable information and to improve productivity in response centres by integrating with Tunstall, Jontek and very shortly Umo.

It can be traumatic for a family when somebody with dementia goes out for a walk and doesn’t come back. When they do it’s possible that they will never be allowed out alone again. Mindme Locate solves this problem giving freedom to the person with dementia and peace of mind to the family.

For further information please contact:
Adrian Wolf (Chief Executive) Telephone: 0345 459 1110 Mobile: 07709 112211


appello telecare organisation logo

Grand Union Housing completes first digital development with Appello


Smart Living Solutions has revolutionised care and support for residents at the Bedfordshire Extra Care development


19th February 2018 – Grand Union Housing Group (GUHG), a provider of affordable housing and personal support and care for older people throughout Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire, has chosen Appello to provide its first digital living solutions to residents at Quince Court in Sandy, Bedfordshire.


Residents will benefit from apartment-to-apartment video calls, video door entry system, upgraded smoke detectors, and pendants for each resident to wear in case of emergency. Buttons have been replaced with tactile touch pads, making them more accessible for visually and physically impaired residents. This technology has been installed in all 30 apartments, and 17 communal areas.


Appello’s Smart Living Solutions have replaced the analogue system previously in place at Quince Court. The digital solution will reduce connection times to Appello’s alarm receiving centre from minutes to a few seconds – making a significant difference to residents in an emergency or life-threatening situation. The installation was completed in December 2018, just four weeks after signing the deal with Appello.


Mark Green, Independent Living Manager at Grand Union Housing Group says: “From a business perspective, Appello offered the most modern and flexible digital solution on the market. What we looked for was speed and digital flexibility and it was clear Appello’s technology would stand the test of time. The solution is fit for the modern world, helps to reduce social isolation and offers more security to residents through products like the video-door entry system to flats. Grand Union provides residents with a home for life and Appello has helped us to do that.”


Jan Davis, Dementia and Extra Care Project Officer at Grand Union Housing Group, says: “The feedback from residents has been overwhelmingly positive, they have been impressed by the speed of the solutions and how easy they are to use. The install was fast, and the team at Appello worked hard to reduce any impact on residents during that time. Since then they have been on hand to help our residents make the most of the new services available to them.


“Carers can now prioritise incoming emergency calls, and when they are unable to answer, the calls go directly to Appello’s 24/7 monitoring centre, meaning that residents are guaranteed help and support when needed. For the Extra Care team, we can now proactively monitor the calls to see when and where support calls are generated, allowing us to improve the services we offer to our residents.”


Tim Barclay, CEO at Appello, said: “There is a growing recognition from housing providers that telecoms providers will be switching off analogue services soon, and existing analogue services are becoming increasingly unreliable. Grand Union Housing Group should be commended for embracing the long-term benefits of digital care solutions.


Mr Barclay concludes: “We are excited to see the residents at Quince Court commence with the next stage of their digital journey – accessing the Grand Union app through their LivingHub to reach online services provided by their housing provider, and taking advantage of our AppelloApp for tariff-free video calling, medication reminders and video door entry from the comfort of their armchair.


On the 3rd April, BT, in conjunction with Grand Union Housing Group and Appello, will host an event at Quince Court to provide those involved in telecare, warden call and technology enabled care services (TECS) with an important insight into the latest changes by telecoms providers and how they affect the sector. The event will also provide an opportunity for housing providers to hear how their peers are introducing digital telecare. To register your interest in attending please visit the event page.



Tunstall Appointed Lead Partner for Innovative Scottish Government TEC Programme

30th January 2019 – Tunstall has been appointed as a lead partner in the Next Generation Solutions for Healthy Ageing cluster, led by Digital Health & Care Institute Scotland as part of its activities to support the Scottish Government’s TEC Programme and the Digital Telecare Workstream, organised by the Digital Office for Local Government.

The cluster brings together corporate, SME, academic, health and care providers to enable them to co-design digital solutions to some of Scotland’s biggest health and care challenges. The project aims to develop personalised and preventative solutions and services fit for the 21st century, helping the Scottish population to live longer and healthier lives, while creating new jobs for the economy.

Moira Mackenzie, Deputy Chief Executive, Digital Health & Care Institute stated: “Digital solutions and services offer new opportunities to positively disrupt traditional models of care by empowering our citizens through more personalised and preventative approaches.  Our partnership with Tunstall Healthcare is the start of an exciting collaboration, working with a broad range of experts in industry, academia and the health and care sector to support healthy ageing”.

Gavin Bashar, UK Managing Director, Tunstall Healthcare commented: “We’re delighted to be working with the Digital Health & Care Institute to play a part in the further development of digital solutions to transform care in Scotland. As demand continues to rise, its vital that new ways of working are found in order to deliver care that is integrated, proactive, safe and efficient. Technology enables us to target care where and when it’s needed most and reduce pressure on health and social work by empowering people to take a more active role in managing their own health.”

You can find out more and see a short introductory animation at


About Tunstall Healthcare

Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for over 60 years. Its pioneering software, hardware and services enable new delivery models which can transform community-based health and social care, and enable people to live independently and with an improved quality of life.

Tunstall’s Connected Health and Care solutions are underpinned by IP enabled platforms and infrastructure, supporting the innovative use of technology including IoT, SaaS and cellular communications. It offers an end-to-end solution, including training and consultancy, service and maintenance, and monitoring services which make more proactive and personalised models of care possible, and focus health and care teams where they are most required.

Tunstall works with social care providers, healthcare services, retirement living providers, and nursing and care organisations in more than 50 countries, improving the lives of millions of people, including those living with dementia, learning disabilities, physical disabilities and long-term health conditions.



Care Provider Alliance’s Latest Publication


Dear colleagues

I am delighted to confirm that the Care Provider Alliance’s publication “New ways of working in adult social care services” has been published today. It can be downloaded from

The CPA would be very grateful if you could share this across you networks, and it is keen to receive as much feedback from providers as possible via A final report, reflecting feedback received by Friday 8th March 2019, will be published in the spring.

Social media shares would be welcomed and if you could add the hashtag #CareProviderAlliance, it would be very much appreciated. Thank you!


Kind regards


Peter Cheer


07967 303102

PO Box 925, Worcester, WR4 4GD


PPP Taking Care will further enhance Careline service


Chichester Careline will benefit from significant investment and further expand its presence in the telecare market after it was agreed that PPP Taking Care should take over the service.

Chichester Careline, which is currently provided by Chichester District Council, is a 24 hour service which allows people to live independently by providing support and assistance through the use of technology known as telecare. The technology links up to a monitoring centre, which is operated by trained staff who will answer calls from its customers 24 hours a day, every day of the year. This provides reassurance both to the individual and their family.

The change, which will be introduced from 1 March 2019, will enable Careline to expand the services it offers to its customers. Chichester District Council developed the agreement with PPP Taking Care to attract much needed investment and enable Careline to further expand its work in the telecare market.

“We are very proud of our Careline service and the difference it makes to its customers. Over the past few years we have been looking at ways to build on the outstanding work that is delivered by the service,” says Cllr Eileen Lintill, Deputy Leader and Cabinet Member for Community Services at Chichester District Council.

“Careline operates in a highly competitive and rapidly changing market. Technological advancements and opportunities – as well as the growing needs and expectations of our customers – mean that significant investment is required. We have worked alongside PPP Taking Care for some time and so we are very confident that they are the right company to take Careline forward to build on what the service has already achieved.

“Careline is highly thought of because it has touched the lives of so many people through the vital support it delivers. This decision will protect and further enhance this special service for years to come and access the investment that the service needs and deserves.

“What is important to stress is that the service our customers receive will not change. The cost will stay the same and they will continue to be assisted by the same ‘Careline team’, based in Chichester. Our customers will also be able to access additional services at no extra cost providing them with even greater peace of mind.”

PPP Taking Care is part of AXA PPP healthcare.  PPP Taking Care also manages Age UK’s personal alarm service, which supports over 50,000 people in the UK. They believe that everyone should have the support to remain independent and live life well in their own home.

“We are honoured that Chichester District Council has entrusted this important service to us. We recognise that Chichester Careline is one of the best telecare services in the country and we look forward to working with their great team to continue to build on the excellent work that has been achieved to date. We are also looking forward to supporting Careline’s customers and investing in other services so that we can provide even more support for them,” says Richard Turner, Managing Director, PPP Taking Care.

Over the past 35 years, Chichester Careline has assisted over one million people to live safely and independently in their own homes. It was one of the first monitoring centres in the country dedicated to providing people with telecare services and it supports people across the country.


For more information about PPP Taking Care please visit


TEC-Angel Announces New Website Launch

TEC-Angel the innovative monitoring and alert system, have announced the launch of their new website, Designed with the end-user in mind, the new site offers visitors a wide range of information, housed within a bright and interactive design.

TEC-Angel helps vulnerable people stay in the comfort of their own home, without losing their independence or privacy. Discreet sensors are placed around the home to monitor unusual activity; sending text alerts to carers should something occur outside of the everyday routine.

TEC-Angel’s text alert system takes away the need for constant checking, working on the principle that no news is good news. The system is Police Secured by Design (SBD) accredited, fully customisable and does not rely on wi-fi, broadband, landline or back-end servers.

The TEC-Angel system was created to help the elderly, individuals with disabilities, and those convalescing from a hospital stay, so the team were keen to emphasise TEC-Angel’s versatility. The new homepage navigation displays clear links to key pages, making it easy for visitors to quickly find the information they need, including product details, user guides, and animated explainer videos and testimonials. The TEC-Angel Dictionary compiles all the alerts and settings in one place, as well as details on how to personalise each setting to suit the person’s lifestyle.

Nigel Mills, the Founder of TEC-Angel commented: “If you have care decisions to make, then you need to know the details! We are excited to reveal our new website and the information it provides for our customers and visitors.

Whether you’re looking for a brief overview or the exact details of the product, our new site allows visitors to make an informed choice.

We love the new look and feel of the site, which is more representative of our company’s identity, and we’re looking forward to sharing future developments as we continue to grow.”

About TEC-Angel

TEC-Angel is a provider of Technology Enabled Care solutions to private carers and families caring for loved ones. Since 2012, TEC-Angel and its parent company Arc Informatics have been committed to pursuing innovation and technical excellence, leading to the development of the cutting-edge TEC-Angel system. For more information, please visit


Maizee Wilde, News and Media

Phone: 01245 860252



3rings recommends Canary Care as an alternative for its customers

Following the announcement that the 3 rings service will terminate on 1st March 2019, Canary Care has been recommended by 3rings as an alternative for customers of its IoT Sensors and Plug products.

“Our service and customer base are very similar, so Canary Care is an obvious alternative.” says Stuart Butterfield, Managing and Technical Director of Canary Care. “We are delighted to help and can seamlessly provide an ongoing service to 3rings customers, thus ensuring uninterrupted care and monitoring.”

The Canary Care system is the closest to how the 3rings Plug and IoT Sensors work. Sensors placed around the home detect movement, door activity, temperature and light, all of which can be viewed in the Canary Care apps. Rules can be created to send notifications when triggered e.g. no activity has been detected during specific times.

3rings have recommended Canary Care to its customers, and a number of special offers are available to facilitate the transition. Go to for more information

About Canary Care Global Ltd

Canary Care is now trading as Canary Care Global Ltd, a fully-owned subsidiary of Lifecycle Software Ltd.

Canary Care supports carers and those with care needs by providing extremely simple to install monitoring services that help vulnerable people to remain living independently for longer. Used by families, local authorities and care organisations across the UK and in Europe, it uses sensors to gather information about daily routines to provide tangible insights about wellbeing. The information provided helps users to make the right call and prevent little niggles turning into bigger problems.

With information and alerts available via a web portal, mobile apps, email or text message, Canary Care is used as a tool by families and loved ones for peace of mind or as part of a more comprehensive care programme.


Welbeing takes over Liverpool Mutual Homes alarm contract 



Liverpool Mutual Homes (LMH) has awarded its emergency alarm contract for elderly and vulnerable residents to a leading telecare company.

Welbeing supplies an emergency button which is on a pendant usually worn around the neck or wrist. If there is a problem, users can press the button to be connected to a Welbeing operator for assistance.

The new contract has already started and means Welbeing will look after 1,200 LMH residents who need the alarm service, offering peace of mind for both them and their families.

Welbeing is part of the Doro Group, the global market-leader in senior mobile phones.

Steve Smith, VP Public Care Doro, said: “We’re delighted that LMH has selected us to support their tenants. It takes the number of people Welbeing helps to over 80,000 up and down the country, from the Lake District to Eastbourne in East Sussex, where our head office is.”

Garry Croll, Housing Director at LMH, said: “We are committed to ensuring the safety of our tenants and especially those who are living in sheltered housing. LMH identified Welbeing as a provider for the personal alarm service our tenants require.

“The company demonstrated  an excellent track record of providing cost effective quality services and worked to a very tight timescale to ensure a seamless transition to the new service arrangements,”



Read mindme’s response to the BBC report on Child’s Watch Nov 18 on the safety of children’s GPS trackers.



appello telecare organisation logo

Appello Launches New App Tackling Social Isolation


AppelloApp will allow housing providers to provide a true, smart, digital experience


  • Always available telecare alarm
  • Tariff-free video calling
  • Video door entry for residents wherever they might be
  • Medication reminders


Today, as part of its digital service, Smart Living Solutions, Appello launches its app to help older people remain safe and secure in their own homes, whilst staying connected.

The AppelloApp allows residents to video call their friends and neighbours, and manage video door entry without leaving the comfort of their armchairs – decreasing the likelihood of falls and accidents. The app will also provide a medication reminder hub, allowing residents to take ownership of their medication schedule and providing reassurance to their family and caregivers.

BSI Standards for Social Alarm Systems, EN50134 requires that digital care systems are hardwired to an apartment, i.e. connected to the wall, to ensure that they always have power. The AppelloApp works in conjunction with the modern wall mounted unit, LivingHub, also produced by Appello, by providing mobile access to video communications, personal alarm and monitoring as well as wellbeing reminders, wherever they are in their apartment.

Housing & Care 21 has celebrated its 100th installation of Appello’s digital enabled care solutions by offering the app to residents at Eric Long Court in Swindon. Talking about the AppelloApp, Norah, a Housing & Care 21 resident, said: “With some help and guidance from the Court Manager I’m surprised how easy it is. I use the AppelloApp on my tablet and find it very useful, I like how you can message and call other flats.”

The app adds to Appello’s suite of digital care services for housing providers. The digital solutions are currently in use across Appello’s user base and are providing residents with a digital care system that replaces the more traditional analogue system. Residents are now benefiting from faster call connection times to Appello’s 24/7 emergency monitoring services, reduced from around 90 seconds to four seconds on the digital system.

Speaking about the launch of AppelloApp, Tim Barclay, CEO at Appello said: “We know that older people are increasingly relying on digital and smart technologies to shop, communicate with friends and family, and for leisure. Decreasing mobility and confidence often leads to increased social isolation and we are on a mission to help our customers’ residents to overcome this with the AppelloApp.”

Mr Barclay concludes: “For too long older people have had access only to traditional telecare technology – while it has served a purpose, they deserve all the benefits the very latest technology can provide in order to lead independent and engaged lives for longer.”



  Canary Care is acquired by Lifecycle Software (UK)



Lifecycle Software MD Kim Craven and Canary Care MD Stuart Butterfield


Abingdon-based Canary Care, a developer and marketer of wireless sensor-based smart home monitoring systems, has been acquired by Lifecycle Software Ltd, a specialist software company with more than 20 years’ experience in delivering industry leading subscriber billing, provisioning and Customer Relationship Management solutions and reporting tools to telecommunications, high street retailers and utility companies.

Stuart Butterfield, managing and technical director of Canary Care is confident about the future of the company. He says “This is a really positive development for our company. We will continue to provide the Canary Care product and service that our existing customers know and love. Our new owner provides us with the stability and resources to further enhance the Canary Care offering and we’re very excited and optimistic about the future and the opportunity to bring Canary Care to a wider audience.”

Adoption of innovative assistive technology has been slow in the UK. Lifecycle and Canary Care will work together, not only to improve the Canary Care product and service, but also to increase market demand and adoption rates.

Lifecycle Managing Director Kim Craven says “We are looking forward to working with the existing Canary Care team, its users and its partners to extend the product’s use of technology by adding 4/5Gservices, building Wi-Fi interfaces, adding new sensors and integrating with existing home hub technologies in this fast-moving Internet of Things space.”


About Canary Care Global Ltd

Canary Care is now trading as Canary Care Global Ltd, a fully-owned subsidiary of Lifecycle Software Ltd.

Canary Care supports carers and those with care needs by providing extremely simple to install monitoring services that help vulnerable people to remain living independently for longer. Used by families, local authorities and care organisations across the UK and in Europe, it uses sensors to gather information about daily routines to provide tangible insights about wellbeing. The information provided helps users to make the right call and prevent little niggles turning into bigger problems.

With information and alerts available via web portal, mobile or text message, Canary Care is used as a tool by families and loved ones for peace of mind or as part of a more comprehensive care programme.



  • Coroner’s Report and recommendations.

London Fire Brigade (LBF) have asked us to circulate the attached link to the coroner’s report relating to the death of a telecare customer in a fire in Wandsworth in July 2017.

 Prevention of Future Death Notice


  •  Letter from London Fire Brigade 05/07/2018

I am pleased to say that BS 5839-6 has now been issued as a Draft for Public Comment.

There are a number of important changes regarding social alarm systems in onsite mode and levels of detection in residential accommodation as well as the considerations for moving from analogue to digital communications.

You can access the draft online straight away at  (you will need to register and log in to be able to comment).

The DPC will be available for comment for two months, and will close on 4 September.

  • Information from the BT Digital Services Lab4th April 2018

Information for Special Services Providers


  • Letter from the Minister of State for Care to Provider Members

Letter to Providers of Call Handling Services

UKTelehealthcare, as an independent and impartial organisation for the TECS industry, will support our members and colleagues in the industry to identify and implement the appropriate standards to ensure the safety and well being of their customers and meet their business needs.

Please contact us if you require any support, assistance or further information.


  • Information from BT on Digital Upgrade 2018

Digital Upgrade Information

Any queries please contact BT on


Doro Acquires Welbeing, a UK Based Telecare Company


To expand their telecare business and strengthen their platform and service revenue, Doro has acquired the UK based telecare company Welbeing, based in Eastbourne, UK. Doro will initially pay approximately 130 MSEK.


“We are adding Welbeing to the Doro Group as the next step in expanding our telecare business. This strategic move is in line with our long term ambition to increase our services business. Doro moves closer to becoming a full technology enabled services provider for seniors. With our strong position in the mobile phone market, the combination creates a foundation for further growth in the UK telecare sector as well as new service-based offerings for our customers, for example Response and SmartCare by Doro,” says Robert Puskaric CEO of Doro Group.

The UK is the largest telecare market in Europe with an estimated 1.7 million connections. Market penetration amongst seniors is 13%, compared to the average in Europe of 5%. The market is fragmented and mainly analogue although undergoing a digital transformation, on the back of BT’s stated intention to switch off the analogue network by 2025.  Doro will add value being the market leader within digital telecare and from its experience driving the digital transformation of the Swedish market. “For Doro it is a natural step to acquire a well-positioned telecare services company in one of the largest markets in Europe, fully in line with our strategy and continuing our transformation to a complete technology enabled care services provider”, continues Robert Puskaric, CEO of Doro Group.

Welbeing is one of the leading telecare companies in the UK. The company services around 75 000 connections from various locations of which 21 000 are private customers. Organic growth has been significant, thanks to strong management and a track record of winning tenders and commercial bids. The number of employees is approximately 180. Revenue for the financial year ended September, 2017 was GBP 7.6m (approximately SEK 90m) of which the main part is from services. The acquisition will be consolidated into Doro Group from 1 June 2018, and is expected to have a negligible effect on earnings per share for 2018 including transaction costs.

“Our two businesses are a perfect match, Doro creates safety and security for all stages of a senior’s life, with complete technology enabled care solutions that allows seniors to live life independently. Welbeing’s long-term local experience in supporting and reassuring customers and their families, is a value-adding complement, empowering people to stay safe and independent in their homes. Doro develops solutions for use on digital networks. This experience will be invaluable considering BT’s intention to switch off its PSTN and ISDN networks by 2025”, concludes Steve Smith, CEO of Welbeing.

Doro will initially pay approximately 130 MSEK for the acquisition of Welbeing, equal to eight times estimated EBITDA for the financial year 2017/2018. 85% of the acquisition price will be paid in cash and 15% in newly issued shares in Doro AB. In addition, the sellers are entitled to receive an additional consideration if Welbeing’s EBITDA for the financial year 2017/2018, which ends on 30 September 2018, exceeds the estimated EBITDA. The final acquisition amount will be calculated and published after the end of Q3-2018.

The shares will be issued pursuant to the authorisation granted to the board of directors by the annual general meeting on 27 April 2018. A total of 449 313 shares will be issued, entailing a dilution of approximately 1.89 per cent of the total number of shares and votes in the company prior to the share issue. The price per share has been set at SEK 43.60, equal to the volume weighted average price of Doro’s shares on Nasdaq Stockholm during the period 17 April 2018–30 May 2018.

Doro was advised by JZ Capital Partners in Stockholm.


For more information, please contact:

Robert Puskaric, President and CEO Doro Group, +46 (0)46 280 50 05

Steve Smith, CEO Welbeing, +44 (0) 1323 636218


About Doro

Doro develops telecom products and services for seniors to lead full and rich lives: to do things they want to do more easily as well as the things they thought they might never do. The global market-leader in senior mobile phone, Doro offers easy-to-use mobile phones and smartphones, mobile applications, fixed line telephony with loud and clear sound. Within Doro Group, Doro Care offers social care and telecare solutions for elder and disabled persons for independent and safe living in their own homes. Doro AB is a Swedish public company and its shares are quoted on the Nasdaq OMX Stockholm exchange, Nordic List, Small Companies. Net sales of SEK 1,924 million (EUR 200 million) were reported for 2017.

About Welbeing

Welbeing is one of the leading telecare companies in the UK, registered company name Wealden and Eastbourne Lifeline. They offer high quality, fully integrated managed services and work closely with their customers to develop innovative, cost effective solutions. Welbeing help their partners to provide high-quality services, manage risk, achieve efficiencies and add value, satisfying individuals and commissioning bodies alike. Their proven track record and reliability is reflected in their TSA Quality Standards membership and ISO 9001 accreditation. With their size and experience, comes an efficient, cost-effective person-centred and innovative service. Welbeing pride themselves on a high level of customer service and now support over 75,000 individuals across the UK.