Latest Reports and Communications

  • Coroner’s Report and recommendations.

London Fire Brigade (LBF) have asked us to circulate the attached link to the coroner’s report relating to the death of a telecare customer in a fire in Wandsworth in July 2017.

 Prevention of Future Death Notice


  •  Letter from London Fire Brigade 05/07/2018

I am pleased to say that BS 5839-6 has now been issued as a Draft for Public Comment.

There are a number of important changes regarding social alarm systems in onsite mode and levels of detection in residential accommodation as well as the considerations for moving from analogue to digital communications.

You can access the draft online straight away at  (you will need to register and log in to be able to comment).

The DPC will be available for comment for two months, and will close on 4 September.

  • Information from the BT Digital Services Lab4th April 2018

Information for Special Services Providers


  • Letter from the Minister of State for Care to Provider Members

Letter to Providers of Call Handling Services

UKTelehealthcare, as an independent and impartial organisation for the TECS industry, will support our members and colleagues in the industry to identify and implement the appropriate standards to ensure the safety and well being of their customers and meet their business needs.

Please contact us if you require any support, assistance or further information.


  • Information from BT on Digital Upgrade 2018

Digital Upgrade Information

Any queries please contact BT on



appello telecare organisation logoSpire Homes invests in digital care  

Three property developments in Northamptonshire now benefitting from digital care solutions

New Milton – 10 July 2018: Spire Homes, a not-for-profit provider of affordable housing, independent living and sheltered housing for older people, has made a significant investment in digital Smart Living Solutions from Appello, a leading provider of technology enabled care services. The new digital systems, designed, installed and maintained by Appello, will enable residents to benefit from a faster connection to their emergency Careline service – reduced from up to 1 minute 30 seconds to just under three seconds.

The modern digital solution, which replaces an ageing analogue system, will also deliver enhanced quality of two-way speech, and the capacity to connect multiple fire, door access and emergency calls from the housing development simultaneously.

Spire Homes is part of Longhurst Group, a leading housing provider across the Midlands and East of England. It has installed Appello’s IP-based Care system across three property developments – The Shrubberies in Woodford, The Forresters in Raunds and Harpers Court in Kettering.

Mark Short, Regional Property Manager for Spire Homes, says, “At Spire Homes we pride ourselves on putting our residents at the heart of everything that we do. A huge part of that is making sure that our residents are happy, safe, secure and in well-maintained homes – and hopefully living as independently as possible.”

He adds: “Up until this point we have provided analogue care systems in order to deliver remotely managed care to our residents. However, when we saw the possibilities of a fully digital solution, we knew that we needed to make a commitment to only install digital solutions in our properties. With digital, the connection time to a two-way conversation is almost instantaneous, giving significant safety and experience benefits to residents.

Going forward, we will be investing year-on-year in digital to future-proof our developments, with Appello as our partner.”

Tim Barclay, CEO at Appello, comments, “Spire Homes has to be commended for the investment it is making in digital care. There is a growing appreciation in the housing sector that telecoms providers will be switching off analogue services by 2025, and existing analogue services are becoming increasingly unreliable. We are seeing forward-thinking housing providers, like Spire Homes, acting now to deliver modern care services to residents – enabling them to feel safer, more secure and better supported than with traditional services within their own homes. With Spire Homes leading the charge, housing providers no longer need to be constricted by the limitations of analogue care – a better future of independent living for everyone is much closer.”

About Appello Ltd

Appello has over 30 years’ experience of blending specialist people in the UK’s largest TECS monitoring centre, with future-led digital technology.

We partner with housing, health and care providers to enrich the lives of customers, patients and residents.

We help keep over 180,000 people safe, secure, well and living ‘smart’ within their communities, with the reassurance they are connected to our experts who have insight into their wellbeing.

About Longhurst Group

Spire Homes is part of Longhurst Group, one of the largest housing associations in the Midlands, with more than 21,000 homes, providing care and support services and employing more than 1,200 people.

The Group is also made up of Axiom Housing Association, Friendship Care and Housing, Longhurst and Havelok Homes and development arm Keystone.

Doro Acquires Welbeing, a UK Based Telecare Company


To expand their telecare business and strengthen their platform and service revenue, Doro has acquired the UK based telecare company Welbeing, based in Eastbourne, UK. Doro will initially pay approximately 130 MSEK.


“We are adding Welbeing to the Doro Group as the next step in expanding our telecare business. This strategic move is in line with our long term ambition to increase our services business. Doro moves closer to becoming a full technology enabled services provider for seniors. With our strong position in the mobile phone market, the combination creates a foundation for further growth in the UK telecare sector as well as new service-based offerings for our customers, for example Response and SmartCare by Doro,” says Robert Puskaric CEO of Doro Group.

The UK is the largest telecare market in Europe with an estimated 1.7 million connections. Market penetration amongst seniors is 13%, compared to the average in Europe of 5%. The market is fragmented and mainly analogue although undergoing a digital transformation, on the back of BT’s stated intention to switch off the analogue network by 2025.  Doro will add value being the market leader within digital telecare and from its experience driving the digital transformation of the Swedish market. “For Doro it is a natural step to acquire a well-positioned telecare services company in one of the largest markets in Europe, fully in line with our strategy and continuing our transformation to a complete technology enabled care services provider”, continues Robert Puskaric, CEO of Doro Group.

Welbeing is one of the leading telecare companies in the UK. The company services around 75 000 connections from various locations of which 21 000 are private customers. Organic growth has been significant, thanks to strong management and a track record of winning tenders and commercial bids. The number of employees is approximately 180. Revenue for the financial year ended September, 2017 was GBP 7.6m (approximately SEK 90m) of which the main part is from services. The acquisition will be consolidated into Doro Group from 1 June 2018, and is expected to have a negligible effect on earnings per share for 2018 including transaction costs.

“Our two businesses are a perfect match, Doro creates safety and security for all stages of a senior’s life, with complete technology enabled care solutions that allows seniors to live life independently. Welbeing’s long-term local experience in supporting and reassuring customers and their families, is a value-adding complement, empowering people to stay safe and independent in their homes. Doro develops solutions for use on digital networks. This experience will be invaluable considering BT’s intention to switch off its PSTN and ISDN networks by 2025”, concludes Steve Smith, CEO of Welbeing.

Doro will initially pay approximately 130 MSEK for the acquisition of Welbeing, equal to eight times estimated EBITDA for the financial year 2017/2018. 85% of the acquisition price will be paid in cash and 15% in newly issued shares in Doro AB. In addition, the sellers are entitled to receive an additional consideration if Welbeing’s EBITDA for the financial year 2017/2018, which ends on 30 September 2018, exceeds the estimated EBITDA. The final acquisition amount will be calculated and published after the end of Q3-2018.

The shares will be issued pursuant to the authorisation granted to the board of directors by the annual general meeting on 27 April 2018. A total of 449 313 shares will be issued, entailing a dilution of approximately 1.89 per cent of the total number of shares and votes in the company prior to the share issue. The price per share has been set at SEK 43.60, equal to the volume weighted average price of Doro’s shares on Nasdaq Stockholm during the period 17 April 2018–30 May 2018.

Doro was advised by JZ Capital Partners in Stockholm.


For more information, please contact:

Robert Puskaric, President and CEO Doro Group, +46 (0)46 280 50 05

Steve Smith, CEO Welbeing, +44 (0) 1323 636218


About Doro

Doro develops telecom products and services for seniors to lead full and rich lives: to do things they want to do more easily as well as the things they thought they might never do. The global market-leader in senior mobile phone, Doro offers easy-to-use mobile phones and smartphones, mobile applications, fixed line telephony with loud and clear sound. Within Doro Group, Doro Care offers social care and telecare solutions for elder and disabled persons for independent and safe living in their own homes. Doro AB is a Swedish public company and its shares are quoted on the Nasdaq OMX Stockholm exchange, Nordic List, Small Companies. Net sales of SEK 1,924 million (EUR 200 million) were reported for 2017.

About Welbeing

Welbeing is one of the leading telecare companies in the UK, registered company name Wealden and Eastbourne Lifeline. They offer high quality, fully integrated managed services and work closely with their customers to develop innovative, cost effective solutions. Welbeing help their partners to provide high-quality services, manage risk, achieve efficiencies and add value, satisfying individuals and commissioning bodies alike. Their proven track record and reliability is reflected in their TSA Quality Standards membership and ISO 9001 accreditation. With their size and experience, comes an efficient, cost-effective person-centred and innovative service. Welbeing pride themselves on a high level of customer service and now support over 75,000 individuals across the UK.


Welbeing Logo

Norwich City Council Acquisition


Welbeing is delighted to announce that it has acquired Norwich City Council’s community alarm provision.

The Norwich Community Alarm Service (NCAS) provides a 24-hour, year-round monitoring and response service for older people and adults who are vulnerable or at risk in Norfolk. Over 6,500 people in Norwich and the surrounding areas are linked to the service.

The acquisition now takes Welbeing’s total connections to over 75,000 clients, supporting people across the country from Cumbria through the Midlands and down to Sussex.

The acquisition further strengthens Welbeing’s presence in East Anglia. In 2017 it acquired Flagship Homes’ telecare business and Dereham became Welbeing’s second contact centre, now receiving 20,000 calls a month and handling calls for a wide range of private and corporate customers including Cumbria County Council and Stonewater Housing.

To support this important acquisition, the Dereham contact centre recently moved to new offices in the Breckland Business Centre which allows for further growth within the company and a commitment to keeping the centre local to Norfolk.

Lee Robson, Norwich City Council’s head of neighbourhood housing, said: “Welbeing has an excellent track record in providing alarm services for many clients throughout the country.

“So we’re delighted they’ve now formally taken over the council’s community alarm provision as they clearly have the expertise to deliver an important and valued service to so many people.”

Welbeing’s Chief Executive Officer, Steve Smith, said: “We are delighted to add Norwich City Council to our growing portfolio and will continue to provide the first-class service that customers have come to expect.

“East Anglia is an area of significant importance for Welbeing and will be pivotal in the company’s strategy of continued UK-wide growth.”

About Welbeing:

Welbeing is one of the leading telecare companies in the UK. It offers high quality, fully integrated managed services and works closely with its customers to develop innovative, cost effective solutions.

With over 30 years’ experience, and originally set up by Wealden District Council and Eastbourne Borough Council, the firm now employs over 200 people and has two 24-hour UK contact centres.



3rings Care and Integrated Amazon Echo Service Launch

3rings Care launches the integration with Amazon Echo family of technologies to provide an integrated care platform with the ability to raise alerts to family and carers and check on those people you care for!

As a stand alone innovation the Amazon Echo is a fantastic hub for all your smart home needs, but now integrated into 3rings Care services as a skill choice it is transformed into an revolutionary care support opportunity for formal and informal carers.

Working with 3rings Care will give your Telecare service the opportunity to provide the very latest in Internet of things technology that cares.

Contact Mark Smith, Business Development Director at 3rings Care for a demo on 07920806582

or email on



Keyguard XL Dual Certified Key Safe
Press Release March 2018



The Dual Certified Keyguard XL Sets the New Standard for Keysafes.



Solon Security introduce the UK’s first and only Dual Certified keysafe, attack-tested to both LPS1175 Issue 7 and Sold Secure Bronze, with Police Preferred specification.

Read Press Release Here







appello telecare organisation logo

Housing & Care 21 significantly expands its digital support services across the UK

Housing provider sets new standard for Retirement Housing

Housing & Care 21, a leading national provider of Retirement Housing and Extra Care services for older people, is setting new standards in supported housing with the expansion of digital care services in 100 of its developments in the UK. This investment, in partnership with Appello, a leading provider of smart living solutions, is part of an overall plan to deliver the best modern care and support services possible for its residents.

Following the success of the first Appello digital care system in 2015, Housing & Care 21 has committed to an extensive programme of installing digital solutions in all of its developments over the next few years. 60 of Housing & Care 21’s developments are already live with digital care services, with a further 40 developments planned for installation by April 2018.

The Retirement Housing and Extra Care developments will all benefit from a digital call system that replaces the more traditional analogue system. Residents will have faster call connection times to Appello’s 24/7 emergency Careline services, reduced from around 90 seconds to four seconds on the new digital system. Feedback from developments already in possession of the new digital systems has been overwhelmingly positive, with 83% of residents stating that they feel greater reassurance from the reduced connection speeds.

Committed to innovation in the housing market, Housing & Care 21 has partnered with Appello to design and develop a modern tablet that replaces the traditional alarm units. A collaborative approach has been valuable to Housing & Care 21, coupling its in-depth knowledge of the trends and needs of residents with the technology design and monitoring capabilities of Appello.

This joint innovation brings many advantages to the digital system, including the improvement of social inclusion with video enabled room-to-room calling, better security and a less intrusive lifestyle monitoring of residents. Housing & Care 21  has been particularly pleased with how these benefits contribute towards its goal of providing a high-quality living experience for residents, with more than half of those surveyed saying they felt their wellbeing had improved as a result of the installation of Smart Living Solutions.

Tony Tench, Chief Operating Officer at Housing & Care 21, says, “Appello has provided a number of services to us for many years now, including call monitoring. We are very much working in partnership with Appello and there has been a willingness on both sides to push for an appropriate digital solution to address the growing challenge of caring for older people in their homes.

“At Housing & Care 21, we decided not to invest in analogue systems going forward as these are yesterday’s technology. We are committed to providing a more contemporary service, fit for modern times, and going digital allows us to look at new service models.

“Currently, a Retirement Housing environment can seem quite intrusive, especially as part of our service typically includes contacting residents to make sure they are okay. A digital system will allow us to provide a lifestyle monitoring arrangement where people’s normal routines are understood and supported discreetly, with an absent-until-needed service. Resident feedback to the digital services has already been very positive with 83% of residents agreeing that communicating with the Court Manager via video is less obtrusive.

“In the future, we’re looking to invest more heavily in digital platforms. We’re spending more year-on-year and we have established a programme that will see around 40 new installations delivered over the next 12 months.”

Tim Barclay, CEO at Appello, comments, “Housing & Care 21’s enthusiasm and passion for providing digital care services has given Appello the opportunity to work in partnership with them and continue to develop the best technology for residents of Retirement and Extra Care Housing. Housing & Care 21 has really set a benchmark for other housing organisations, demonstrating how beneficial digitisation is for residents and for housing providers in enabling the best care and service possible.”

About Appello Ltd

Appello has over 27 years’ experience providing technology enabled care and life safety services that help housing, health and social care organisations improve the outcomes of services they provide to their residents and citizens. At the heart of our operations is the UK’s leading digital care services centre, supporting over 200,000 connections. We help organisations to deliver personalised, coordinated care by integrating multiple technologies providing a view of an individual, managed through a digital, IoT ready, cloud based care platform.

About Housing & Care 21

Housing & Care 21 is a leading national provider of Retirement Housing and Extra Care services, supporting independence and choice for older people of modest means. It provides over 43,000 hours of care each week and managing almost 19,000 properties, providing services to more than 28,000 service users.

For more information on Housing & Care 21 you can also:

Visit us at

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Previous Telehealthcare MarketPlace Events


Another Successful TECS MarketPlace!

Our Cambridgeshire TECS MarketPlace, held at the Burgess Hall, St. Ives on the 13th March, proved to be easily as popular as our previous Bristol City event.

210 delegates had already pre-registered for the MarketPlace and more visitors attended on the day.

A mixture of European and UK organisations, exhibiting alongside several local Cambridgeshire groups, provided a wide selection of the latest technology enabled care equipment and services.


The event was commissioned by Cambridgeshire County Council in partnership with Cambridgeshire and Peterborough CCG to raise the awareness of technology enabled care services to professionals in social care, health, housing, occupational health and third sector and other related professional interest groups.

Councillor Anna Bailey, Chair of the Adult Social Care Committee and Vicky Main, Head of Operations Access and Short Term Services opened the MarketPlace and both were extremely enthusiastic about delivering technology enabled care services to the residents of Cambridgeshire.

Nicky Green (Pivotell)

There were presentations by Nicky Green from Pivotell, who have been working in collaboration with Age UK, Jane Crawford-White, Service Development Manager at Cambridgeshire County Council and Sarah Stacey from Just Checking which all proved hugely popular and had “full houses” at each session.


Please click on the links below to dowload the presentations from the MarketPlace:



  • Nicky Green (Pivotell) – Share the Care (Please note this presentation is very large and may take some time to download)



A huge “Thank You” to Lucy Forrest and Diana Mackay from Cambridgeshire County Council for all the hard work they put into helping this MarketPlace to be such a success, and also to all the staff at the Burgess Hall for their assistance.


Bristol TECS MarketPlace a Huge Success!

UKTHC and BCC Staff
Gerry Allmark (UKTHC), Elke Small (BCC), Terry Daffer (BCC) and Tracy Bartlett (BCC)

Our Bristol TECS MarketPlace, held at the spectacular Bristol City Hall on the 23rd November, proved hugely popular with both exhibitors and visitors. Delegates were queueing from before 09.30 for the start of the MarketPlace which was opened at 10.00 by Terry Daffer, Service Director at Bristol City Council.

There were 40 exhibitors from all over Europe including the UK, Ireland, the Netherlands, Israel, France and Switzerland, displaying the latest technology enabled care services and equipment to more than 180 visitors.

A huge “Thank you” to Tracy Bartlett and Elke Small for all the hard work they put into helping this MarketPlace to be such a success, and also to the Conference Office staff and Reception at City Hall for all their help.


Three very interesting and informative presentations were held at the MarketPlace which attracted such a large audience that there was standing room only:

  • Minimising The Risk of Missing People through Partnership Working (Buddi, Bristol ECC & Avon & Somerset Police)


  • Realising Digital Health (Andy Morley & Dr. Malcom Fisk)


  • Supporting Adults Assessment “Getting the right care to the right people at the right time” (Just Checking) Noric Dorn


  London MarketPlace at Barnet and Southgate College

Our London MarketPlace at Barnet & Southgate College, featuring the opening of the CETEC Living Lab, was held on the 5th October with over thirty exhibitors from our Supplier Members.


Some comments from the day:

“There are a lot of very good providers out there and it was heartening to speak with a few of them.

I see the present and future of health and social care very closely linked to new and existing technologies as a key enabler for change and improvement and the work that Southgate College and CETEC are doing to train and equip the health and social care people of the present and future can only be a catalyst for moving that forward.”

Doug Wilson (Head of Strategy & Service Development, Strategy & Resources,Health & Social Care,

London Borough of Enfield)


“May I echo Doug’s thoughts and I felt that there was genuine interest and a buzz.”

Mark Wathen MA(Cantab), MBA, FRSA (Inward Investment Manager, Regeneration and Environment Department)

Enfield Council




Other Events



Terence, our new Business Development Manager, on the UK TECS Stand
Gerry, UKTelehealthcare’s MD, presenting at the UK Health Show
On The 27th September we exhibited at The UK Health Show, Kensington Olympia on the UK TECS Hub stand.
Gerry Allmark, our Managing Director, presented with Dr Ramin Nilforooshan.
Click here for Gerry’s presentation.