Chubb Secures Major Council Contract to Protect the Vulnerable
BLACKBURN, England, Sept 6th, 2017 – Chubb Fire & Security Limited’s Community Care business has won a major new service and maintenance contract to help protect more than 2,500 elderly and vulnerable residents in Charnwood Borough Council. Chubb, a leading provider of security and fire-safety solutions, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX).
The contract requires the maintenance of third-party telecare systems across the borough’s assisted living and sheltered housing accommodation. Systems include assisted living and carephone solutions with devices such as pull cords and alarm pendants. Fourteen sheltered housing properties are included in the contract, as well as more than 1,000 carephones within the Council’s wider portfolio.
In what was a competitive tender involving six companies, suppliers were required to demonstrate that they had the expertise and capacity to adhere to strict key performance indicators regarding maintenance response times.
Sally Ramalho, principal officer supported housing at Charnwood Borough Council, said the council has been extremely impressed with the service from Chubb Community Care.
“Chubb has successfully delivered on everything they set out to in the tender process, and never let us down. We have regular meetings where maintenance response times are openly discussed and where possible improvements are suggested. This has given us every confidence in Chubb as a supplier,” said Ramalho. “The engineers are also pleasant, professional and knowledgeable.”
David Hammond, general manager, Chubb Community Care, said the success of this contract is testament to the expertise of Chubb’s engineers.
“Our engineers have extensive experience across a vast number of telecare products, meaning not only are we able to respond quickly, but also find a resolution to issues in a timely manner. We are extremely pleased to be working with Charnwood and look forward to assisting them further.”
For more information about Chubb Community Care, go to www.chubb.co.uk.
Founded by the inventor of the first patent detector lock in 1818, Chubb is a leading provider of security and fire-safety solutions for businesses and industry nationwide. Chubb is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.chubb.co.uk.
Shaping the future of the digital health marketplace
I was recently asked to explain the digital health marketplace in the UK and how providers are supposed to access the market. This marketplace includes, for example, telehealth, telemedicine, eHealth and mHealth products, as well as telecare.
A marketplace is formed where there is demand for a product or service, and when this demand is supplied. Of course then, markets grow and evolve over a period of time.
Within the digital health space, on the supply side there is a vast range of products and services, but the demand side is unclear. The need is there, but organisations responsible for planning and commissioning services are often unsure of how best to engage with some of the technologies available and to procure these. What works? Where do we start? Is it cost effective? How can we assess service impact?
So we could reasonably conclude that the marketplace for digital health is not well defined and has not yet matured. This is discouraging for providers, especially SMEs, and there is confusion about the best approach for accessing the market. This could even cause a provider, particularly a smaller one, to ‘give up’. This would be a shame if they had an excellent product which they were struggling to sell.
It is important for those on the demand side to be clear about what it is that they want to procure or commission, and that they are ready for adopting the technologies and services. Organisational readiness is often an area overlooked; yet this is such an important issue to address to ensure the marketplace matures and thrives.
While there are some pockets of excellent working in getting products to segments of the market e.g. acceleration programmes, processes are not the same across different geographical areas and sectors. These issues are not limited to the UK. From conversations I am having with people overseas, the situation is pretty much the same internationally.
The imbalance between the supply and demand sides of the market cannot continue.
So, what can be done?
To help shape the marketplace, CECOPS has developed the first ever International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services. This is an outcomes-focused quality framework for procurement and provision of services. It offers an end-to-end solution which addresses all aspects of the marketplace.
This new framework for the first time provides structure to the marketplace and is set to become the recognised benchmark.
Working with the Code will help to create and shape a more balanced marketplace. Following it will also help to ensure an organisation’s readiness before engaging with digital health. The Code can also act as a framework to support providers coming into the space, so that they have a clearer understanding of what might be required of them.
Using the Code within tender specifications simplifies the procurement process. As the Code is outcomes-focused, it encourages providers to be innovative. It will also help to achieve sustainable economic growth in the space; as growth for some providers is currently minimal and short-lived.
As the standards and certification body for these services, CECOPS is also able to accredit services via an external assessment.
Some of the many benefits of this new approach include:
- Marketplace development and maturity
- Brokering improved relationships in the marketplace
- Accelerating organisations to a state of readiness
- Achieving sustainable economic growth for the sector
- Simplifying procurement, commissioning and contract management processes
- Better chance of realising benefits from providers’ products and services
- Saving time and cost (by providing a ready-made framework)
- Improved quality and performance
- Local, regional, national and international benchmark and platform for sharing good practice and having a community building approach
- Improved clinical, wellbeing and financial outcomes
Brian Donnelly MSc, CEO, CECOPS CIC
The CECOPS code is available at a discount to UKTelehealthcare members. Please log in to the Members’ Area for your discount.
THE KEY SAFE COMPANY UNLOCKS NEW PERSONAL ALARM SYSTEM
New from The Key Safe Company is One Touch, a personal alarm system, which uses GPS networks to offer unrivalled independence to end-users and peace of mind to loved ones.
Unlike alternative solutions, One Touch allows users to travel far outside their home, thanks to powerful yet unintrusive movement monitoring software, providing traceability and peace of mind to relatives and friends.
Users are provided with a two-way SOS speech pendant which, when pressed, will call up to three contacts simultaneously and allows clear, two-way conversation with the first contact to respond.
Geo-fencing ‘safe’ or ‘danger’ zones can be set up to trigger a call when the user exits or enters a pre-defined area, which is particularly useful for dementia sufferers. A breadcrumb function also allows the system administrator to view a history of the device’s movements and to request a live location update.
Unlike other products on the market, the One Touch administration system can be accessed using any modern internet-enabled device, including laptops, tablets, smartphones and smart TVs, as it does not rely on the use of Apps. The system is quick, simple and intuitive to set up, and the portal can be tailored to suit the administrator’s needs.
One Touch has unique software, available exclusively from The Key Safe Company, who also distributes the market-leading Supra C500 key safe, the UK’s market leading and only Police approved LPS mechanical key safe for exterior installation.
Commenting on the launch of One Touch, David Ogden Managing Director of The Key Safe Company, said: “Our business is built on a commitment to supporting and caring for the older and vulnerable members of our communities, making the new One Touch system a natural addition to our product portfolio.
“By using a roaming SIM with access to all mobile phone networks, One Touch provides users with the freedom and independence to continue enjoying everyday activities, whether it’s visiting friends, walking in the park or going to the shops. Crucially, relatives and friends also have visibility of their movements and can set vital geographical parameters to alert them of potential risks without being intrusive.
“The One Touch system can provide essential peace of mind to those who have close relatives or friends who want to continue to live independently. The product works well alongside our C500 key safe, which provides safe and controlled access to a property, in the event of an emergency at home.”
Lightweight and tactile, the One Touch device can be worn on the wrist or lanyard and is water and dust resistant to IP54, making it suitable for outdoor use. A quick release, anti-ligature lanyard protects the wearer from injury in the event of a fall and the unit can be fully recharged in two to four hours. If the device battery is low, the responders are contacted via email. The SOS devices are available in a choice of four colours.
For further information on One Touch and the full range of key safes available from The Key Safe Company, visit www.keysafe.co.uk.
Guinness Care embraces digital for flagship extra care development
Appello chosen to provide digital care technology to The Quayside development in Totnes
New Milton – 24 April 2017: Guinness Care, part of The Guinness Partnership and a leading national provider of housing and care, today announced that it will deploy its first digital care solution from Appello, a leading provider of technology enabled care services, in its flagship development in Devon.
The digital care solution will be installed across the new development of sixty contemporary extra care apartments. Residents will benefit from almost instantaneous connection to an alarm receiving centre, and will be able to take advantage of room to room calling which can be video enabled to help support social inclusion.
The digital care infrastructure also provides easy integration of other services and the ability to connect additional devices from tablets and smartphones to smart sensors and other connected devices to help residents lead fully connected and independent lives.
“The Quayside will be a state of the art development, providing modern, independent living for those aged over fifty-five. Given the aspirational nature of the development, we wanted to ensure that the technology and services provided within, met the growing expectations of our increasingly technology savvy customers.” comments Robin Macintosh, Head of Community Services – South at Guinness Care.
“As an organisation we want to move away from outdated analogue systems and embrace the many benefits digital offers, and after seeing Appello’s digital solution we’ve made a commitment to only install digital care solutions in our new developments.”
Tim Barclay, CEO of Appello, comments, “Guinness should be commended for taking a proactive approach to the integration of the latest digital technologies to support resident wellbeing and safety. Not only are we able to provide class-leading 24/7 monitoring services to all of the residents at The Quayside, the digital enabled care system will offer room-to-room video calling and internet connectivity, both of which are proven to significantly improve social inclusion. The system also supports connection to smart devices, allowing residents – now and in the future – to enjoy the same features as their friends and family and helping them maintain and improve their wellness through the latest health and wellbeing technologies.”
Following the successful installation of the digital care solution at The Quayside development, Guinness Care will review the provision of telecare in its extra care properties across the UK.
Robin concludes: “With this scheme we are trying to differentiate ourselves and we have seen a growing trend in customers expecting to use technology more in their home. We know that many customers now have their own smart devices and ultimately, we expect they will want to link these up to our services. We need to embrace that and through utilising digital we will be able to deliver on that aspirational promise.”
Transition to digital care systems recognised as critical to success for providers of housing for older people
More than half (56%) of housing associations and providers are actively planning to move from analogue telecare, warden and community call systems to digital/IP (internet protocol) solutions. The findings of the Fast Forward to Digital Care report, published by Appello, one of the UK’s leading technology-enabled care service (TECS) providers, and The Housing Learning and Improvement Network (LIN), paints a promising picture for the future of digital care technologies with 84% of housing providers agreeing that the adoption of digital will be critical for their future success.
The report, the result of a roundtable discussion and a subsequent survey of 80 senior executives from providers of retirement housing, local authorities and those responsible for delivering support to older people at home, found that only 9% of those surveyed had no plans to phase out analogue systems.
However, the lack of support and understanding of digital is holding back investment and stifling innovation. Just over a third (34%) said their organisations need further education about the benefits of digital care and 31% cited contracts with existing providers as limiting their ability to move to digital. This reflects the fact that some suppliers don’t offer digital services, while others want to get the most from their investments in analogue technology for as long as possible.
“Many of the telecare systems deployed today have not changed for 30 years – these systems are still analogue-based and rely on the UK telecommunications infrastructure which is shifting from analogue to digital,” comments Carl Atkey, Chief Technology Officer at Appello. “Digital presents new opportunities for housing providers, enabling them to leverage the speed, scalability and data richness to deliver more affordable, contemporary, person-centred monitoring and care.”
The improved customer benefits form going digital were the main reasons for upgrading systems according to 65% of the respondents, followed by digital being a strategic commitment from the CEO or board members (44%).
The benefits of digital care tie in to housing providers top priorities of improving the customer experience, reducing costs, and creating a better understanding of customers through data and insight.
- Fast, simultaneous connections – Emergency calls connect much faster than analogue systems: average connection times come down from roughly 1 minute 40 seconds to under 4 seconds, and there’s no call queuing — so door entry calls no longer block other activities.
- Future-ready infrastructure – IP-ready infrastructure is compatible and future proofed with the emerging UK digital network.
- Inclusion – Video calling via tablet apps supports improved communication between residents and staff, and greater safety through video door entry.
- Activity logging – Digital care supports enhanced data collection for reporting for refinements, audit purposes and security.
- Richer data – Digital care systems give housing providers an opportunity to collect and analyse data to improve levels of support and the customer experience.
Currently only 39% of providers agreed that they were a digital business but the future looked promising with 75% suggesting the housing sector has plenty of growth opportunities and 65% and 63% believing the heath and the social care sectors had potential for growth respectively.
“In some ways, it is remarkable that there is any debate about the move from traditional, analogue-based telecare to digitally enabled solutions. We have been talking about an empowered, discerning and demanding new generation of consumers for more than a decade now,” comments Jeremy Porteus, Director, Housing Learning and Improvement Network. “Providers do grasp the transformative impact telecare delivers for the health and wellbeing of residents, but many seem uncertain how urgently they need to respond.”
For the full report on digital care for housing providers please visit www.appello.co.uk
Welbeing Acquires Telecare Contact Centre
The Welbeing acquisition of a telecare contact centre in Norfolk has made headline news in the county.
Welbeing took over Flagship Home’s telecare business earlier this month and now provides support for 4,500 vulnerable and elderly people across East Anglia.
A report of the new ownership, plus the work the Eastbourne-based firm has been doing, was featured on Nick Conrad’s breakfast show on BBC Radio Norfolk.
Listeners heard from contact centre operatives at Welbeing’s new Dereham site; users of the telecare system and a representative of Norfolk County Council who said: “We’re helping so many people with some of the risks that you can reduce with technology.”
Patricia, a telecare user who phoned the show, said: “You just press the button on your wrist and it goes straight through via your telephone to the centre and they answer immediately.”
And Debra, who works in Welbeing’s Dereham contact centre, told how vital the work of Welbeing is.
“Through the alarm line we laugh with people; we cry with people. We are there because we care and we know that for some you are the only people they will speak to that day,” she added.
Welbeing has gone from strength-to-strength recently as it cements itself as one of the leading providers of telecare solutions for the vulnerable and elderly.
As well as its growth in East Anglia the company has also secured a contract for Gloucestershire County Council’s countywide telecare monitoring service which is enabling people to stay living safely and independently within their own homes. The contract includes around 2,000 service users.
The acquisition and contract win now takes Welbeing’s total connections to more than 70,000, alongside other recent new contract wins in East Sussex, Cumbria, Stonewater and Muir Housing.
Steve Smith, Welbeing’s chief executive, said: “We were delighted to take on the business in Norfolk and help around 4,500 people across East Anglia. But it is doubly rewarding when we see the impact it is making to people’s lives thanks to coverage like this radio show on BBC Radio Norfolk.
“More and more people are being helped by Welbeing across the UK and are discovering they can regain a sense of independence and peace of mind thanks to our solutions.”
For more details about Welbeing services visit www.welbeing.org.uk
Previous Telehealthcare MarketPlace Events
Halifax MarketPlace Tuesday 4th July 2017
Celebrating 20 Years of British Manufacturing
The theme of our Halifax MarketPlace, held at CAIR’s headquarters in Halifax, was “Celebrating 20 years of British Manufacturing”. Cair’s MD, Mohammed Chaudhary, has been designing and manufacturing wireless connectivity solutions in Yorkshire for twenty years. Mr Chaudhary said, “We’re delighted to be given the opportunity to host this event to coincide with our 20th anniversary, and proud to be able to showcase what we can do.”
Over 30 exhibitors showcased the latest telecare and telehealth technology at this TECS event, Tim Barclay, CEO of Appello and Derek Ruddock, CAIR’s R&D Development Manager held workshops and there were factory tours of CAIR’s premises throughout the day.
Our thanks go to Councillor Marilyn Greenwood who opened the MarketPlace, our two speakers, Tim Barclay and Derek Ruddock, and especially to Mohammed, Sumaiyah and all the wonderful staff at CAIR for providing the premises, the refreshments and giving all their help to make this event so successful.
Click below to watch videos of the MarketPlace and tour.
CAIR (UK) Ltd,Hanson Lane, Halifax,
West Yorkshire HX1 4SD
UKTelehealthcare exhibited for the first time at Naidex this year at the NEC, Birmingham.
Carlisle MarketPlace 1st March 2017
Our MarketPlace was part of ‘Technology Enabled Care & Wellbeing @ Home’ event at Cumbria University. Nearly 40 exhibitors, including our new members, NRS Healthcare and ArcAngel, welcomed around 120 visitors to the exhibition and seminars. The seminars were hosted by iCUHTec, Telehealth Quality Group and Welbeing, the local service provider. Our thanks go to our fellow sponsors, Professor Alison Marshall who presented at the Wellbeing seminar, and to Elaine Bidmead and her team at Cumbria University whose hardwork and attention to detail added to the success of the event. Our hope is that the event created awareness and a foundation for the future of our sector with the many young students and OTs who attended.
Some our our Supply Members showcasing the latest technology in telecare and telehealth.
North West Telecare Event November 2016
UKTelehealthcare represented at North West Telecare Event, Ashton under Lyne, 23 November 2016
John Chambers and Doug Miles were delighted to represent UKTelehealthcare at this year’s North West Telecare Event, skillfully arranged by Dawn Thornber and her colleagues at Contour Homes.
This was a free event for housing and healthcare professionals with a full day of workshops on telecare supporting independent living. There were case studies of best practices and demonstrations of the latest products to hit the market, all enjoyed by a large delegation from our sector.
There were three high profile guest speakers: Gill Drummond, Dementia Lead for Greater Manchester West Mental Health NHS Foundation Trust; Dr. Malcolm Fisk, Director of Telehealth Quality Group, De Montfort University, Leicester; and Paul Shead, Board Member, TSA-Voice. John and Doug enjoyed a very full day networking with many friends and members.
“It was a very worthwhile event, well organised at a superb venue” Doug enthused.
UKTelehealthcare Annual Integrated Meeting
Our first AGM took place at South Thames College on the 2nd November and was well attended by around 70 members. Director Doug Miles opened the meeting and gave an interesting talk about how the organisation was started in 2005 as London Telecare.
At the meeting John Chambers, one of the founding directors, announced his retirement at the end of November to spend more time with his double bass! We shall all miss John but he will still put in an occasional appearance as a consultant on an ad hoc basis.
Director Gerry Allmark gave a presentation on the future of UKTelehealthcare, followed by Carl Ryan from Tunstall Healthcare who spoke about ‘A widening Audience and the Value of Professional Trade Organisations’.
Christopher Ashenden from MASCOT and Darren Tully, LFB Borough Commander Merton, presented on ‘Fire Safety and How to Fund it’ and Christopher gave an overview of Merton’s risk assessment protocols for vulnerable residents.
Dr. Kevin Doughty gave the final presentation on ‘The 7 Waves of Community Care Technology – Is Your Service Ready?’
Kevin’s presentation can be viewed here.
After the Open Forum a delicious buffet lunch was served by the students of the college giving delegates the opportunity to network.
Our thanks go to Tunstall Healthcare for sponsoring this event and London Borough of Merton for hosting.
Our first Welsh MarketPlace 21st September 2016
Our very first MarketPlace in North Wales took place on Wednesday 21 September at the Catrin Finch Centre on the Glyndwr University Campus.
We are most grateful to our energetic partners from Wrexham CBC who worked so hard to make the day a success. Our gratitude also goes to the 35 exhibitors and 4 speakers who informed the 100 visitors about the latest innovative technology enabled community care services.
Chris Roberts, who featured on Panorama’s Living with Dementia, also attended our Wrexham MarketPlace with his wife Jane. (Click here to watch programme)
Woking Telehealthcare Event 12th July
Our Surrey event was held in the HG Wells Centre in Woking and opened by Jonathan Lord, MP for Woking, who gave a very supportive opening speech. It was attended by over 100 people and around 35 exhibitors. Mr. Lord visited the majority of the stands, taking time to find out about the technology on offer. There were also a number of interesting breakout sessions which were led by Brad Rogers (Future Healthcare), John Cruickshank (The IT Health Partnership), Adrian Wolf (MindMe), Pauline Lock (Woking Borough Council) and Haley Maunder (Forest Care Alarm), and Stuart Sheehy (Canary Care).
“Thought the event was very successful from my point of view – we made some good contacts and will pursue them and hopefully we will have some success. I thought the choice of location was excellent as all amenities, including car parking, were all very close to the hall.”
Mike Legate – Director, DV Tec