News & Press Releases

Taking Care Logo


Taking Care to support RAF veterans maintain independence in the homes they love.



Press Release 5th November 2021

Taking Care, the UK’s largest private provider of personal alarm services, has announced a new partnership with the RAF Benevolent Fund. The partnership will see Taking Care donating a portion of alarm sales made via the RAF Benevolent Fund page on Taking Care’s website to the Charity, in order to provide more veterans the freedom and security to remain in the homes they love.

Taking Care, a subsidiary of AXA Health, has been helping people maintain their independence for over 30 years, providing a range of life-saving personal alarms that are monitored 24/7 by their highly trained Emergency Resolution Team. Many of the company’s customers are armed forces veterans whose lives have been enhanced with the reassurance a personal alarm has given them. Fitting with its ethos and values, Taking Care wanted to give back to the men and women who served our country and to ensure veterans and their families had the peace of mind and the quality of life they deserved.

Mr. GarrettsOne such customer is 99-year-old, retired Squadron Leader A. Garretts MBE who had an impressive and varied 30-year career in the RAF. Mr Garretts first got an alarm from Taking Care when his wife became unwell some years ago. The alarm gave him and his family peace of mind that help was always available when needed and allowed Mr Garretts to pop to the shops without the fear of leaving his wife alone. When Mr Garretts’ wife sadly passed away, he took over wearing the personal alarm in order to stop his children worrying about him living alone. Mr Garretts is still very active and so his alarm gives him great reassurance that he can get help when he needs it, leaving him to continue doing the things he loves such as marquetry, gardening and socialising at the local senior citizen’s club.

Mr Garretts said:

“My wife was rather ill during the last years of her life and when I went out she wore the alarm because I didn’t want to leave her alone without some sort of connection. My wife died five years ago and I’ve been wearing it ever since – I think it’s a good idea because if I fell over here and the alarm went, the lady next door is a retired nurse and she’s the first to be contacted.”

The RAF Benevolent Fund (a registered charity in England and Wales no: 1081009 and in Scotland no: SC038109) will receive £40 following each personal alarm product purchased through the RAF Benevolent Fund landing page on the Taking Care website.

Steve Gates, Managing Director at Taking Care said:

“We are proud to be partnering with the RAF Benevolent Fund and supporting their veterans and we are delighted to be contributing financially to the work of this charity to the benefit of our customers and their families.”

“We are committed to working with our partners to spread the word about the valuable benefits of assistive technology and the part it plays in our vision to help people continue to live an active and independent life.”


About Taking Care

Taking Care has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

Each year we handle over 25,000 emergency alarm calls from older and vulnerable people. Customers love the peace of mind our service offers. 99% of them say they like the security of knowing someone’s there at the press of a button.

We’re the only Which? approved personal alarm service and we’re the trusted provider of the Age UK personal alarm service. We employ around 150 staff, each carefully chosen for their caring and professional manner.

To read more, visit, follow us on Twitter @takingcareuk or Facebook

About the RAF Benevolent Fund

The Royal Air Force Benevolent Fund is the RAF’s leading welfare charity. The charity exists to support current and former members of the RAF, their partners and dependants, whenever they need support. In 2020, the Fund spent £26M supporting more than 63,700 members of the RAF Family.

For more information visit:          Twitter:

Contact Details

For more information about Taking Care or this press release, please contact Kaya George on 07946 775679 or


Essence SmartCare Logo


Leading Connected Homecare Solutions Provider Adds Advanced Health Monitoring Platform to Existing Senior Care Offering


VitalOn Lady with equipment

HERZLIYA, Israel – May 26, 2021 – Essence SmartCare, a leader in IoT-based remote care solutions, today announced the launch of VitalOn, a comprehensive remote patient monitoring (RPM) platform for active seniors and older adults living with chronic conditions.

VitalOn introduces a new concept to the care market by combining telecare, wellness and RPM capabilities into a single, connected platform. The system is always on, providing continuous monitoring and chronic conditions management for a wide range of healthcare needs, both in the home and on the go. It continually gathers and analyzes patient data from multiple health and monitoring devices to facilitate proactive, predictive and preventative care.

VitalOn is easily installed through a gateway with multiple connectivity options and is compatible with a wide range of  Bluetooth Low Energy (BLE)-enabled medical devices. The platform continuously monitors wellbeing parameters and routine vital signs to detect and alert users, carers or clinicians in case of abnormal activity. It optimizes the user experience by addressing aging-related issues and chronic conditions, including diabetes, hypertension and congestive heart failure without the need to rely on smartphone or tablet apps.

“As people age and their medical needs become more complex, they find themselves torn between the need to feel safe and cared for while remaining free and independent,” said Dr. Haim Amir, CEO and Founder of Essence Group. “VitalOn helps resolve this dilemma with a solution that enables seniors to monitor their vital health indications and connects them directly to their care providers, both inside and outside of the home. It allows them to continue living safe, active and independent lives, regardless of whether they have only minimal medical needs or require regular, chronic or even intensive treatment.”

To enable an integrated and scalable suite of monitoring devices, Essence SmartCare has partnered with various connected medical device manufacturers. At launch, the suite includes a pulse oximeterweight scaleblood pressure monitorthermometerblood glucose meter and wearable activity/sleep tracker. All devices automatically pair with the VitalOn gateway and are both FDA-cleared and CE-marked. Once connected, they continually transmit patient-generated data to a real-time clinical dashboard that enables care teams to remain constantly informed, facilitating early intervention and improved patient outcomes. Advanced APIs enable seamless integration with all major health monitoring platforms.

“We face a reality in which at least 80% of seniors are living with at least one chronic condition, which requires continuous monitoring for effective management. VitalOn provides the most connected, vigilant, and seamless solution for monitoring the health and wellbeing of seniors without infringing on their daily lives,” said Barak Katz, General Manager for Essence SmartCare. “This is in line with our company’s overriding commitment to provide peace of mind through innovation, by bringing to market accessible and easy-to-use technologies that significantly improve quality of life.

Essence SmartCare is partnering with telehealth service providers and system integrators to implement the solution in health systems and senior care facilities across the United States, European Union and Australia.

About Essence SmartCare

Essence SmartCare, part of the Essence Group, develops pioneering Health & Care platforms for market-leading healthcare and senior care providers, enabling smart preventive care and emergency response so seniors can live life to the fullest –with total peace of mind. Partnering with Essence SmartCare helps position companies as progressive, forward-thinking and in touch with the need to enable elderly and vulnerable people to lead more independent and safer lives.

Legrand Care Logo

Legrand launches Legrand Care, its new global brand specialising in the assisted living, health, and social care sectors


We are stronger together

  • Legrand’s Assisted Living and Healthcare division, dedicated to the development of digital care solutions, unites its five international brands into one called Legrand Care.
  • “We will be more innovative because we will concentrate our efforts.”

Press Release 4th November 2021

Legrand, global specialists in electrical and digital infrastructures launches its new consolidated brand for the Assisted Living and healthcare market called Legrand Care. This new powerful brand allows the company to be stronger in the international market of connected care, taking advantage of synergies and improving the value of products and services for the care sector.

Legrand Care was born from the integration of the brands that make up the Assisted Living and Healthcare (AL&HC) business unit of Legrand: Intervox, Tynetec, Aid Call, Jontek and Neat.  “The coming together of five highly regarded, customer centric, long established assisted living and healthcare brands into Legrand Care is a significant milestone in our journey”, Chris Dodd, CEO of Legrand Care, states.

Likewise, Arturo Pérez Kramer, who has assumed his new role as Deputy CEO of Legrand Care formerly CEO of Neat, explains “that this relevant union of forces responds to the objective that Legrand established in 2020: To improve people’s lives”. This great challenge “is the essence of our commitment and our consolidated strategy in the new brand, Legrand Care,” Pérez adds.

Caroline Mouminoux, Sales Director of Legrand Care and Silver Economy manager in France, formerly Silver Economy representative for Legrand France and Director of Intervox, declares that they are “very proud of this announcement” and that, with the launch of this new brand, “Legrand confirms once again that assisted Living and healthcare is a strategic market for the Legrand group, and we see this as a great opportunity to address some of the social and economic challenges this sector faces”.

This alliance reinforces Legrand’s strong commitment to “the connected care market and the silver economy and opens the doors to accelerate developments and innovation”, Íñigo Ruiz Cossío, Director of Product and Marketing of Legrand Care says. Thanks to the creation of Legrand Care, more than 40 years of knowledge and experience of the members of this division are put into joint value “under a common strategic vision, with a coherent image in the market, the five brands will cease to operate as segmented entities and will concentrate their strengths to position Legrand as the leader in connected care worldwide”, Ruiz highlights.

In this sense, Mouminoux affirms that “this new Legrand Care division is excellent news for all our customers, partners and stakeholders in the health and social care sector and will give us even more capacity for innovation, to anticipate technological challenges and will allow us to confirm that we are a key player in this market”.

All the members of this division feel very motivated by this alliance and share the deep conviction that our shared resources, solutions, interests, and vocation will make them stronger and will allow them to work together in the development of “proactive and preventative agendas, always placing people at the heart of our services. We will be more innovative because we will concentrate our efforts into achieving our shared objectives”, Ruiz remarks.

Dodd assures that all members of this new brand firmly believe that “this strategic union will facilitate the fulfilment of the mission and vision of this entity”:

  • Mission: A tireless commitment to truly understand customer needs, enabling innovative digitally connected care solutions to be delivered. To be the technological partner of clients, offering comprehensive and fully managed solutions that allow them to efficiently deploy improved care services.
  • Vision: To empower and help people live the healthiest and most fulfilling lives they want in the place of their choice.

“Together we will be better able to channel our combined resources into new product development and will continue to remain nimble and be proactive to the changing needs of our customers with the strength, resources and quality controls of Legrand, the global specialist in electrical and digital infrastructures in support”.  Dodd concludes.


Legrand is the global specialist in electrical and digital infrastructures, offering high-value-added products and solutions that improve lives by transforming the spaces where people live, work, and meet. Operating worldwide, Legrand works to enhance electrical and digital infrastructures, embracing the shift to digital technologies while contributing to reduced carbon footprints. Legrand solutions are used in residential and non-residential buildings, care facilities, as well as in datacentres, industrial spaces, and infrastructure.

Its new brand Legrand Care specialises in the innovative development of connected solutions for the health and social care sector.

The Group’s technological expertise, its leading positions, the scope of its offering, its international presence and the power of its brands combine to make Legrand a global leader. With a presence in close to 90 countries and a workforce of over 36,700 Legrand generated total sales of €6.1 billion in 2020.

Legrand open hands


Oysta Logo



Oysta Technology joins Scottish Suppliers List after Cybersecurity Assessment


6th October 2021

We are proud to announce the Oysta Pearl +, the Oysta Pearl II and Oysta’s IOT IntelliCare platform have been added to the Scotland Digital Office Assessed Supplier List.

The Scottish Government’s Technology Enabled Care (TEC) Programme has been working to support the integration of both Telehealth and Telecare by driving improvement, integration and innovation. The TEC program established the Digital Telecare section to explore what would be needed to support Scottish Telecare providers transition to a digital telecare service.

Hosted by the Scottish Local Government Digital Office, Digital Telecare has been working closely with Telecare providers to identify challenges to ensure a smooth, safe transition to a digital service for people in receipt of telecare.

When implementing digital telecare, telecare service providers are likely to use a range of suppliers to provide the equipment and services that form the overall solution. For this reason, telecare service providers need to evaluate the cyber security risk associated with each supplier before integrating their equipment/service into the solution.

Oysta Technology took part in a ‘digital telecare security assessment scheme‘, which was launched by Digital Telecare to access the cybersecurity risk associated with new telecare suppliers before integrating their equipment.

Businesses that pass the security checks are listed on the Digital Telecare Playbook as a supplier which provides an “appropriate level” of cybersecurity. Oysta’s IntelliCare platform, Pearl+ and Pearl II telecare solutions will all join the list

Digital Telecare has designed an assessment procedure to reduce the burden on suppliers to provide this evidence to multiple customer organisations and ensure a consistent and best-practice approach is taken to cyber security. They have recently launched the assessed supplier list.

Assessed Supplier List

Suppliers are assessed against their business processes related to cyber security. In addition, devices or services are also individually assessed and need to pass the process to be entered onto the ‘Assessed Suppliers List’.

“The Scottish digital telecare security-assessed suppliers scheme reviewed a submission from Oysta Technology for two alarm devices and the IntelliCare platform. The assessment panel was very impressed with pre-existing security culture and standards within Oysta, and their speed to implement improvements suggested. Both this assessment scheme, and Oysta’s positive response to it, will help ensure that vulnerable telecare users across Scotland are protected against the threat posed by cyber criminals when using these services.”

Andy Grayland, Chief Information Security Officer, Digital Office for Scottish Local Authorities.

Certifying the security of Oysta Technology digital telecare solutions, the recognition from Scottish Digital is something that Oysta founder, Mario Zuccaro, believes will provide benefit to those looking for telecare solutions in the UK:

“The rest of the UK does not have such strict data protection and security in place, therefore there is a requirement to have experts employed within each company to ensure that testing for security and resilience is thorough and accurate for each telecare device. The basic standards are there for companies to achieve, however at Oysta we always strive for a higher standard, via our own rigorous security testing. Vulnerable Independent People (VIP) in the UK, using digital telecare solutions, deserve technology that is robust and secure.

“The Assessed Supplier List from Digital Scotland is a clear and reliable account of digital telecare devices that are secure and can be trusted. It goes a long way in removing the risk of confusion in the market. Now that Oysta have had official confirmation on our security from Digital Scotland, we hope that this will reassure thousands of other VIPs and their care providers that Oysta Technology is the brand to trust.” Concludes Mario.


Oysta Logo


Oysta Technology have been selected as finalists for the 2021 Growing Business Awards


10th August 2021

Bringing together and honouring some of the UK’s most outstanding entrepreneurs and high-growth businesses, the Growing Business Awards are one of the most established and respected celebration of SME and entrepreneurial success in the UK.

Selected as finalists for The Bridges Positive Impact Award, Oysta is competing against six other organisations within the category. Mario Zuccaro, Founder of Oysta Technology, is thrilled at Oysta’s achievement:

“The Growing Business Awards have made a name for themselves as a leading judge of past, current and future entrepreneurial success, so for us to be selected as a finalist is a huge honour for us. We have worked hard in the past eighteen months to provide and make that positive and important impact for our partners and the vulnerable independent people (VIP) that our solutions and services are designed for, so to be recognised amongst the many entries that the Awards must have had is fantastic. We are looking forward to the next stage of the selection process.”

Mario and the management team at Oysta will be interviewed by the Growing Business Awards judging panel in September. If successful, Oysta will then go through to attend the Awards ceremony in London in November.


Growing Business Awards Logo



appello telecare organisation logo

Research Reveals a Technology Pandemic in Specialist Housing.

Housing leaders believe their investment in technology will increase as a result of COVID-19.

The large majority (89%) of specialist housing providers believe their frontline staff have a greater appetite for using technology in their roles due to COVID-19. Furthermore, 79% feel there has been an increase in interest in technology amongst customers living in their properties. These are the findings of the research undertaken by Appello, the UK’s leading digital, technology enabled care service (TECS) provider, and the Housing Learning and Improvement Network (HLIN). They paint a promising picture for the future of digital care technologies, with 82% of specialist housing providers claiming that changes in perceptions will have a long-term influence beyond the pandemic.

The results were discovered from a survey of 133 senior executives, from providers of supported, sheltered and retirement housing. These findings are published in the report, ‘The Tech Pandemic: the long-term impact of COVID-19 on usage of technology in specialist housing’. From those surveyed, 62% planned to increase their investment in technology to keep pace with these changing expectations.

Iain Hockings, Head of Marketing at Appello, commented: “We conducted research at the start of the pandemic which highlighted how beneficial technology was in the response by housing providers to the challenges faced. Just over a year later, this latest research shows that the overwhelming majority are still experiencing the benefits technology can bring in delivering services to customers and want technology adoption to be one of the positives to come out of the last 18 months.

“At Appello we believe now is the time to ensure we put these learnings into practice, we need to build on this momentum. Technology will never be a replacement for human interaction; however, it can be a great delivery tool for them, and can unquestionably be a great compliment to the service delivered by dedicated people in supported housing.”

The survey also highlighted how the majority of housing providers (63%) expect to increase remote working amongst traditional site-based staff, with over 1 in 4 thinking this will increase significantly.

Jeremy Porteus, Chief Executive, Housing Learning and Improvement Network (HLIN) said: “Throughout the last 18 months we have all experienced how technology can enable new ways of working. We have seen many positive stories of embracement and empowerment that have enabled specialist housing providers to continue their services. It is a real positive to see through this research a desire amongst housing providers to embrace change long-term. The results of this survey and findings outlined in this paper are increasingly important for the specialist housing sector and the role of technology post-COVID, as well how we live with COVID, to support people in specialist housing and inform how services will be further enabled.”

To download the report the TECH pandemic, please visit


Taking Care Logo



The new Out-and-About Mobile Alarm sees Taking Care partnering with Oysta Technologies to provide a solution that uses GPS to help customers maintain an active and independent lifestyle.


Taking Care makes safe, independent living more accessible than ever with the launch of its new Out and About Mobile Alarm proposition.

Taking Care, providers of 24/7 telecare response services across the UK, has teamed up with digital telecare solution provider, Oysta Technology, to deliver a flexible GPS personal alarm and fall detector that gives alarm users and their families peace of mind whilst on the go.

Taking Care has always been dedicated to helping people stay independent in their homes for longer, but know it is also important for its customers to maintain freedom when they’re out, doing the things they love. Its latest alarm package combines the Oysta Pearl II with Taking Care’s award-winning, UK-based alarm monitoring service. This means customers can now feel safe in the knowledge that when they’re out and about, help is available quickly at the press of a button.

Oysta Pearl 2
For those who are used to being independent, the idea of needing more support may seem a little daunting. The Oysta Pearl II is a lightweight, discreet solution that looks and works a bit like a mobile phone. It is connected to Taking Care’s 24/7 Emergency Resolution team and as well as making and receiving calls, the device automatically detects falls and will trigger a call to the Emergency Resolution Centre if it thinks the user has sustained a fall.

The Oysta Pearl II offers many well-thought-out features that make it suitable for people with wide ranging support needs. The braille SOS button and option to turn on voice commands makes this device accessible for those who are visually impaired, whilst features such as online location tracking, pre-set location alerts and 24/7 access to Taking Care’s Dementia Friendly trained Emergency Resolution team make this a viable option for those living with Dementia.

Mario Zuccaro, Founder at Oysta Technology, says: “I’m thrilled to be working with Taking Care. A great team to be part of, not only do they have a focus on service that really helps and supports the VIP, but they care about the challenges and experiences of vulnerable people; offering practical products and services to make daily living better. This fits perfectly with our own values here at Oysta.”

Based on consumer feedback and in line with its own vision to help as many people as possible live independently, the last 12 months has seen Taking Care add a number of new in-home and GPS monitored telecare options. The addition of the Oysta Pearl II to this product line-up, means that customers can now find a telecare solution to suit most needs and lifestyles, and that is connected to its award-winning service and its highly trained Emergency Resolution team.

Steve Gates, Managing Director of Taking Care, says: “Our customers are at the heart of everything we do. Working with Oysta Technology is a key part of our commitment to give older adults a choice in how they access suOysta Logopport. We know that Oysta Technology shares our ethos, as can be seen with the Pearl II – its most customer-centric product to-date, designed by a panel of consumers, healthcare workers and commissioners, to deliver a product that is genuinely wanted and needed.
The functionality of the Oysta Pearl II combined with access to Taking Care’s award winning, 24/7 emergency resolution services, means customers can be confident that they can get help in the event of an accident or fall.”



Doro Logo


Doro partners with giffgaff to donate phones to isolated seniors


Doro has partnered with giffgaff, the mobile network, to donate 500 Doro phones to isolated elderly people across the UK. The Doro-led initiative seeks to counteract the effects of loneliness during the ongoing coronavirus pandemic. It forms part of a wider push to deliver 2000 phones to isolated seniors across regions spanning the UK, Germany, France and the Nordic countries.


The partnership with Doro comes after giffgaff announced its goodybank initiative to help local communities in Britain and members of the giffgaff community facing hardship during this time. As phones become increasingly important throughout COVID-19 and for many the only means of communication with the outside world, giffgaff and its members want to ensure that everyone stays connected.


Carl-Johan Zetterberg Boudrie, CEO of Doro: “Social exclusion and involuntary loneliness have become reality for many seniors, exacerbated in the wake of coronavirus. It is wonderful that so many elderly people are accepting of social distance, even though they are in greater need of communication than ever before. By donating Doro phones to those most at risk, we hope to reduce anxiety and simultaneously enable closeness between families.


Ash Schofield, CEO of giffgaff: “As much now as ever, a sense of community is vital, which is why following on from the announcement of our recent goodybank initiative to help the most vulnerable members in society, we’ve partnered with Doro. Living in isolation is tough for everyone but the elderly may find themselves in a greater state of stress and suffering from loneliness. We hope that by providing these phones it will help them stay connected with loved ones and bring some much-needed respite in these trying times.”


The phone supplied will be the Doro 5516, an easy-to-use candy bar handset equipped with extra loud and clear sound, an easy-to-use camera, 3G connectivity and the signature Doro Assistance button located on the back of the phone.


When activated in the event of an emergency, the Assistance button has been specially programmed to call Doro’s trained advisers at their Alarm Receiving Centre (ARC). The call centre will then assist and triage users accordingly, providing the user and their families with peace of mind. This service will be active, free of charge, for three months from distribution, should the user wish to opt into the service after this period, the option will be available.


The phones will be delivered as safely as possible, using safe spaces and post boxes where appropriate, along with written instructions explaining how they work and further details on setting up the service activated by pressing the Assistance button.


By donating the phones, the partnership between Doro and giffgaff looks to facilitate contact between the elderly and the outside world. It aims to reduce the concerns of seniors and their relatives and enable them to maintain a sense of community and closeness, despite mandatory social distancing.



CSL Red Logo



All IP Starts Now

Openreach announces priority exchanges 

Important information regarding the areas impacted by the All IP & PSTN Switch Off Project    

The UK’s analogue phone service is undergoing significant changes. PSTN lines have already started to disappear, which is affecting older signalling systems that rely on analogue lines. Over the coming months, this is set to ramp up and as soon as June 2021, over 1 million premises are estimated to be affected by All IP. By January 2022, this figure will rise to over 2 million.

As part of the project’s trial, Salisbury was the first area to move into the ‘stop sell’ stage in December 2020, which means no new PSTN connections are now available in this area. The next 117 exchanges will transition into this stage from June 2021, with a further 51 being added in October 2021 and again in January 2022. These, combined with Salisbury, will see 220 exchanges start to migrate to the All IP Network within the next 12 months.

Click here for the full list of priority exchanges


Warden Call Schemes – Case Study

N Herts District Council Control Centre


North Hertfordshire District Council

“Thanks to CSL’s support, technical expertise and experience, NHDC is confident that its Careline system is secure and reliable for the thousands of vulnerable people we support across the county and beyond. We are now also fully prepared and future-proofed for the digital switchover”.





appello telecare organisation logoAppello launch cloud application DigitalBridge, enabling housing providers to mitigate risks of alarm call failures and take first steps to digital Technology Enabled Care.


Today, Appello announced the launch of its cloud hosted convertor application, DigitalBridge, allowing customers to improve safety by diverting analogue Telecare alarm calls to the Appello Cloud where they are converted into digital calls.

Analogue Telecare devices have several short-comings, but one of the most concerning is that the age of the protocol scripts (originally designed 30-40 years before modern IP-based digital telephony was fully conceived) means they sometimes struggle to navigate modern Telecoms networks.

An estimated 10% of Telecare calls* experience first-time call failures because the time to traverse the networks on the route from the device to the monitoring centre will exceed the duration defined by the protocol standards. This causes the call to time-out, reset and redial to connect to the monitoring centre.

As analogue Telecare calls already typically take 20-90 secs to reach a monitoring centre, these call failures further elongate the time it takes calls to reach an operator, resulting in significant delays in vulnerable service users receiving the emergency response required.

The traditional view has been that there is little a monitoring centre can do to avoid these call failures (as it happens before it reaches them), apart from encouraging their customers to move to full digital Telecare solutions.

However, at Appello we want to go beyond the traditional and set the highest standards for safety and wellbeing in the industry so have created the Appello DigitalBridge to significantly reduce the chance of a failed call.

This innovative cloud-based application collects any assigned analogue Telecare call at the nearest telephone exchange where our technology ensures the analogue protocol is translated into the appropriate British Standards approved digital signalling. These digital protocols are specifically designed for the upgraded UK telecoms network and allow secure passage of the call to the monitoring centre. This mitigates the risks associated with emergency call failures and therefore takes significant strides in increasing the safety of service users.

Many housing providers have embraced new digital Technology Enabled Care equipment recognising the much wider safety, security and wellbeing benefits beyond overcoming call failure rates. However, analogue equipment is still commonplace, as organisations implement transformation projects. DigitalBridge is an application to aid that transition.

On the launch of DigitalBridge, Tim Barclay, CEO at Appello commented, “We are always focussed on the safety of the most vulnerable in our society, this was the driver behind the development of our market leading digital telecare service Smart Living Solutions (SLS). Ever since we launched it back in 2016, those customers who have made the switch to SLS have recognised the huge benefits and opportunities in resident safety and wellbeing that their investment has delivered.

However, we recognise that not every housing provider can make that transition to digital Telecare yet, or that some are on a transformation programme over a few years. We are therefore excited to launch Appello DigitalBridge to increase end-customer safety, by nearly eradicating first-time call failures and improving their user experience through a much better audio experience.”**

Please note, although DigitalBridge increases safety by reducing the risk of delayed emergency calls through the increasing proportion of first-time call failures, it is important to be clear that it doesn’t overcome all the issues of analogue Telecare systems, for example: –

  • Those slow call set-up times of 20-90 seconds
  • That in a communal setting they typically work on a single line out, which means call queuing with no prioritisation ie: first call made gets answered first, even if that means a heart-attack is queuing behind a door entry call
  • There is no real-time, or near real-time monitoring of the device to assure its availability when needed is known
  • There is no value-added functionality like video-door entry and house manager, and resident, video calling

All those issues, and many other benefits, can be resolved through Appello’s Smart Living Solutions.

To learn more about Appello Digital Bridge or Smart Living Solutions visit:

or watch the YouTube video here

Appello Digital Bridge Logo




appello telecare organisation logoIntroducing Appello Cloud Services

A new, exciting suite of applications designed to offer housing and care providers with far greater flexibility, accessibility and security – enabling the delivery of a better experience for service users.


Watch video – Appello Cloud Services


Appello Cloud Services deliver trusted, secure applications that enable safer, innovative and insight-led Technology Enabled Care (TEC) – for housing and care providers who have customer experience at the heart of their organisation.

Utilising cloud has been a prerequisite of taking full advantage of the move to digital, consequently Appello has been delivering cloud services since the launch of our market leading digital telecare suite, Smart Living Solutions (SLS) in 2016.

These existing services including AppelloHQ, the management application for SLS, are being brought together with new applications to form Appello Cloud Services.

These services offer a range of applications across the breadth of Technology Enabled Care, from AppelloSBR which provides data and insight, to Appello CareNet an award-winning digital call handling platform.

Appello Cloud Services includes the following applications:

  • Appello CareNet – Technology Enabled Care (TEC) digital, cloud-based, call handling platform
  • Appello DigitalBridge – Analogue to Digital Technology Enabled Care (TEC) protocol convertor
  • Appello HQ – Manage and access data on the status and usage of site equipment
  • Appello SBR – Access and manage information on service users
  • Appello iO – Integrate inputs from multiple wellbeing sources and output into usable, insightful wellbeing profile
  • Appello Nexus – Access and manage information on service users across a portfolio of properties


Click here to learn more


Doro Logo 



Health and social care are facing substantial changes in the form of a growing elderly population and shrinking resources, placing additional demands on the way in which we provide care and support for our older population . Further to this is by 2025 analogue telephone services will be switched off as the UK’s telecoms infrastructure is upgraded to digital connectivity. This shift has major implications for the technology enabled care sector and the 1.7 million people who rely on telecare in the UK.

Doro Eliza AlarmDoro has launched its next generation social alarm, Doro Eliza, offering a safer and more secure everyday living environment for vulnerable adults. It is a unique, highly versatile smartcare hub elegantly designed to deliver the best possible security and reliability to users, alarm receiving centres and service providers alike. It raises the bar in Technology Enabled Care by taking full advantage of the capabilities afforded through today and tomorrow’s digital networks.

Doro is a leading supplier of technology enabled care and has been developing and offering social alarms for vulnerable adults for over 30 years . Doro currently has over 350,000 users connected to its alarm centres in Sweden, Norway and the UK.
“Feeling secure in your own home shouldn’t be a luxury – it should be a given. Technology has so much to offer in this respect and we see our role as constantly developing and exploring the opportunities technology offers in order to increase the security of both seniors and their relatives,” says Carl-Johan Zetterberg, CEO of Doro.

Doro is now launching the next generation social alarm, Doro Eliza, which acts as a smart hub in the home. Doro Eliza is based on the latest 4G technology, but also connects to other digital IP networks. It’s easy to install and supports HD audio to ensure good sound quality. The alarm can also be integrated with other services, such as smoke detectors, fall sensors, security cameras, and pill dispensers.

“Doro Eliza is a smart hub for technology enabled care with a clear focus on the social alarm element. Eliza will conitinue to be developed, adding new functions and enabling integration with future technologies. Our extensive experience of developing social alarms means we know what is required and what our users want. Security and safety are our priority at all times, making Doro Eliza an extremely reliable solution,” says Carl-Johan Zetterberg.
Telecare services are procured by local authorities and housing asscoiations who provide personal alarms and peripherals for their local residents. Doro Eliza is a future-proof product that will be continuously developed to incorporate new services and functionalities.

About Doro Eliza
Doro Eliza is a unique, highly versatile smart hub for technology enabled care, elegantly designed to deliver the best possible security and reliability to service users, alarm receiving centres and service providers alike. Doro Eliza has been specially developed to take full advantage of the capabilities afforded by today’s and tomorrow’s digital networks in the field of technology enabled care. Its thoughtful, contemporary design make it both easier to place and easier to embrace. Doro Eliza is launched in Europe, and received the IF Design Award in 2020.

Find out more about Doro Eliza here:



Doro Response Logo





Doro has launched an innovative new service as part of its mobile phone division. ‘Response by Doro’ is an easy to use in-built response button that ensures the user is always connected to assistance if needed. The service gives users access to instantaneous, 24-hour support – all the more important during the ongoing pandemic.

The service allows users to invite an unlimited number of family or friends to be notified instantly in case of an emergency. The service will be connected to the Response button, located on the back of all Doro phones, providing the users with added reassurance.

Doro DeviceOnce pressed, pre-selected ‘responders’ will receive an alarm and GPS notification disclosing the location of the user. The responders will be given an option to accept or reject the call based on their availability and proximity to help the user. Whether they accept or decline the call, all other pre-selected responders will be notified. As part of the Premium service, if no responders accept the alarm within 60 seconds, the service will automatically dial Doro’s trained staff at the Alarm Receiving Centre (ARC). From there, Doro operators will advise, triage and support users accordingly. If necessary, they will be able to transfer the call to the emergency services, as well as report on their location.

Doro has joined forces with BT to offer BT Mobile and EE mobile customers with a Doro handset the first month’s access to Response Premium for free.Peter Marsden, Managing Director, Doro UK & Ireland said: “These services aim to provide Doro users and their loved ones with added security and peace of mind, at a time when it matters most. The Doro Response button has always been one of our phones signature features, ever since the founding of the company. Through the launch of Response Premium by Doro and Response by Doro, we look to boost the functionality of this unique feature.”

Danny Marshall, Device Portfolio Director, BT Consumer said: “We always look for ways to provide customers with great new services to support their mobile experience, including the most vulnerable users. Response Premium by Doro will give customers a quick and easy way to get professional help, at a touch of a button. This will help support independent living and provide additional peace of mind for friends and relatives”

The services can be activated by setting up the pre-installed app on the Doro device, and by responders downloading the Response by Doro app from either the Google Play Store or the App Store. From there, the user simply needs to enter their mobile phone number to receive an authentication code to complete set up.

For Response Premium by Doro, the ARC subscription set-up process is also quick and straightforward to complete. The responder simply needs to add a few details to activate their subscription and will even be given the option to ask the senior to test call the ARC team. The responder will be required to provide payment details. If there are any further details the ARC team require from the senior, they can collect these during the test call.

Through launching Response Premium by Doro and Response by Doro, Doro looks to strengthen its senior offering – providing its customers with the option of added safety and security, enabling them to live life to the full.
Doro phones including one month’s free of Response Premium by Doro will be available to purchase through EE stores nationwide, over the phone and via, as well as for BT Mobile customers over the phone and at

For further information on the Response Premium by Doro service visit



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Doro Acquires Connexus Careline (Press Release 15/10/2020)


To further expand its reach and strength in the UK market Doro has acquired the assets of the Careline services from Connexus Housing Group. Following a stringent selection process Doro were delighted to be chosen as the preferred provider for Connexus Careline’s Technology Enabled Care Services.

Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group said “Doro were delighted to be selected to acquire the Careline service from Connexus Housing Group. Our vision is to empower people to get the most out of every day. We enable independence and ensure peace of mind when it matters most and we are delighted to be able to provide our services to Connexus customers into the future. During this worldwide pandemic we know that more and more organisations are looking at the sustainability of their services as the needs and demands of customers change. We welcome the opportunity to provide a safe home for more people across the UK”

Connexus Careline provides technology enabled care services in the UK, working with local authorities, housing associations, the private sector and charities. The business monitors around 25,000 telecare connections, incorporating a wide range of devices.
Talking about their decision to sell the business to Doro, Richard Woolley Chief Executive of Connexus Housing Group said: “We are rightly proud of the service that our Careline team has provided over the last 18 years as part of the housing association and indeed prior to that as part of Herefordshire Council. It was a tough decision to sell the business and it was important that the buyer shared our passion for customer service. Connexus is therefore very pleased to have come to an agreement with an organisation of Doro’s stature and ethos and have no doubts that our customers will continue to receive a high quality service”
For more information please contact: Wendy Darling, UK Country Director,

About Doro
Doro develops telecoms products and services for seniors to lead full and rich lives; to do the things they want to do more easily as well as the things they thought they might never do. The global market-leader on senior mobile phones Doro offer easy to use mobile phones and smartphones, mobile applications, fixed line telephony with loud and clear sound. Within Doro Group, Doro Care offers social care and telecare solutions to help older and disabled people to live independently at safely in their own homes. Doro AB is a Swedish public company and its shares are quoted on the Nasdaq OMX Stockholm exchange, Nordic List, Small companies. Net sales of SEK 2,063 million (EUR million) were reported for 2019.

About Connexus Careline
Connexus Careline provides technology enabled care services across the UK, working with local authorities, housing associations, the private sector and charities. The business monitors around 25,000 telecare connections, incorporating a wide range of devices. This support has been provided to older and vulnerable people for over 30 years, enabling people to live safely and independently in their own homes for as long as possible.


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A Bold SCAIP solution for Telecare monitoring


Monitoring centre

As telecare monitoring organisations consider their options for the 2025 PSTN switch off, many are  asking – how do we manage the switchover from analogue to All IP?  The vast majority of the estimated 1.7 million telecare users in the UK still remain on PSTN lines and, while short term workarounds may provide a stop gap solution, there are few signs that the 2025 deadline will be extended.

In response to the range of new Telecare products now available which support the SCAIP IP protocol, Bold Communications has launched a testing program with a number of manufacturers to identify those products which have developed a full implementation of the protocol.  The SCAIP protocol is already widely used in other parts of Europe and with increasing UK demand from users of the Bold Gemini monitoring platform.

The first such product to be successfully tested is the TeleAlarm TA74 unit and Doro’s Doro CareIP® Mobile, with the first UK accredited telecare monitoring centre being Hawkeye Security Care, which has now gone live with both fixed and GSM IP SCAIP Telecare.  The Bold Gemini SCAIP rollout continues with a number of other leading telecare manufacturers and European monitoring service providers.

While the new digital networks are causing disruption not just in telecare but across a number of sectors, they also offer huge opportunities.  In the analogue environment, it has never been possible to converge data, audio, and video at the high level, that is, in the monitoring platform.  This capability now supports monitoring of a far wider feature set within the telecare products.  Not only telecare but GPS-based tracking solutions, fire, intruder, and panic alarms as well as CCTV and despatch operations can all be handled with a common user interface at the workstation.

Bold Communications Managing Director commented, “We see the advent of All IP as a significant opportunity for the telecare sector.  Not only providing a platform for interoperability but enabling manufacturers to break out of the constraints imposed by relying on telephone lines and also allowing monitoring service providers to offer a more secure, reliable and wider range of services.”

For more details about the Bold Gemini Telecare monitoring solution, please call 01392 264777 or email  For information about Hawkeye Security Care, call 0808 1644440 or visit


appello telecare organisation logo
6 Technology Enabled Care Services (TECS) trends predicted to accelerate in 2021


New Milton, 1 October 2020 – Appello have highlighted the top Technology Enabled Care Services (TECS) trends, housing and care providers need to explore in 2021.

The insights are born from research into perception changes as a result of COVID-19, undertaken by Appello, the UK’s leading digital, (TECS) provider, and the Housing Learning and Improvement Network (HLIN).

The research and visions shared by senior stakeholders in the UK’s leading housing providers evidences widespread ambition to utilise technology further, from remote working and healthcare communication too enabling residents to maintain their social connections.

These visions have been considered by the TECS experts at Appello, who have identified ‘6 TECS trends you will see accelerate in 2021’, enabling housing providers to meet their visions for technology in supported housing.

Appello predict that 2021 will see significant steps forward in the delivery of TECS as service users become more technology aware and the telecoms landscape moves closer to being completely digital. In addition, those housing providers who have witnessed the advantages of digital technology during COVID-19 will want to expand these services, whist other providers will see the need to invest in more appropriate services.

“Foundations are critical in the development of a property, and simarly the right technology foundations will be instrumental in a housing providers ability to take advantage of TECS innovation,” comments Tim Barclay, CEO at Appello.

“It is commendable to see great aspirations for new services, and we believe that in 2021 housing providers will accelerate the usage of technologies such as digital and cloud to meet their ambitions.”

Jeremy Porteus, Chief Executive, Housing LIN, added, “Technology has been one of the bright sparks of 2020, we have seen great innovation and adoption in many areas of our lives. We firmly believe that 2021 will see us make great strides forward in our sector, and this guide helps those involved in the delivery of TECS ensure they are setting off on the right path.”

To download the guide ‘6 TECS trends you will see accelerate in 2021 ’, please visit:





CAIR Announce Launch of New Website



Cair UK are pleased to announce their brand new website! Find out about all their innovative, interoperable Telecare products and even a sneak peek at what they are working on behind the scenes. Meet the team, find out more about their ethos and even find some Telecare hacks. – It’s Telecare, but not as you know it!


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Oysta Introduce the Oysta Pearl II (Press Release 11th September 2020)

The latest addition to Oysta’s suite of digital telecare solutions.


As demand for their solutions surges, the UK’s leading mobile care technology provider, Oysta Technology, are pleased to introduce the new Oysta Pearl II to the market.Oysta II Pearl

Oysta’s digital telecare solutions are used by tens of thousands of vulnerable people around the world, and demand has risen sharply in response to the coronavirus pandemic. Looking for the best way to enable remote care, hospital discharge and elder care, social care providers and families have looked to Oysta Technology to provide the solution.

The Pearl II was designed in conjunction with its users and is the latest version of Oysta’s most popular telecare device, the Oysta Pearl+. The Oysta Pearl II is a complete telecare device, and has every feature, an emergency button, a fall detector, a loudspeaker phone, a reminder service, and a location tracker, in one simple, easy-to-use device.

The Oysta Pearl II is linked to Oysta’s innovative IntelliCare platform. Working alongside any other health tech in the home, IntelliCare uses the Pearl II to build information into a real-time picture of the Vulnerable Independent Persons (VIP) wellbeing. Connected to a network of care providers, any potential crisis scenarios are flagged and dealt with before a situation escalates.


Oysta solutions are often the first Technology Enabled Care (TEC) products that a person uses, as they work everywhere inside and outside the home and require no complex or expensive installation. They can just be delivered, switched on and they’re ready to go. This ease of implementation proved vital for TEC users who required an immediate solution as the UK went into lockdown and will continue to benefit those isolating or shielding as winter approaches.

Mario Zuccaro, Oysta’s founder and lead on the Oysta Pearl II development said: “As a platform company Oysta connects together a wide range of sensors, mobile and wearable products that help vulnerable people to stay safe wherever they go. We scour the world for great products, but we just couldn’t find the right combination of functionality, user-appeal and performance for our mobile TEC clients. So, we decided to develop a completely new product. It was a huge undertaking, but I think that the result speaks for itself. It beautiful, its secure and most importantly, it works.”

“We’ve already seen demand grow rapidly for our products and our platform in 2020 and we are working day and night to ship our telecare solutions to the places where they are most needed…” continues Oysta’s Managing Director Emma Marlow “…with the addition of the Pearl II into our suite of devices, we are excited to see the both the positive effect that it has for our service users and the continuation of strong growth for the business.”

For further information visit the Oysta website or watch the video below.



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Doro Acquires Eldercare UK Ltd. Further Strengthening its Position in the UK Market (Press release 12th August 2020)


Doro has acquired UK based company Eldercare (UK) Limited, in line with its strategic ambition to further strengthen its Technology Enabled Care business. Together with its existing business in the UK Doro will now handle over 230,000 connections and be one of the two largest players in the market.
Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group commented: “In line with our ambition to become a leading Technology Enabled Care Service provider in the UK we are adding Eldercare to expand our telecare business. This strategic acquisition gives us a strong position in the North of England, enabling us to reach out to new customers looking for a more local response. As a Care Quality Commission (CQC) registered business, their domiciliary care services bring additional insight and services to our portfolio, enabling Doro to further extend its services to increase support more people to live healthy, happy and secure lives”.
The UK is the largest telecare market in Europe with an estimated 2 million telecare connections. Most of these are analogue but with a digital shift on the way. Furthermore, the market is fragmented with an estimated 200 alarm receiving centres with further consolidation likely to happen.
“The acquisition of Eldercare is a natural step for Doro and strengthens our presence as a complete Technology Enabled Service provider in the UK” continues Carl-Johan Zetterberg Boudrie.
Eldercare is one of the top 5 Technology Enabled Care services in the UK providing services to local authorities, housing associations, the private sector and charities. The business employs 109 full time equivalent staff and monitors around 50,000 telecare connections, incorporating a wide range of devices as well as providing visiting services, including emergency mobile response.
For more information please contact:
Wendy Darling, UK Country Director Doro Care UK, email:, telephone: +44 (0)7756 500 089.
Steve Smith, Vice President, Doro Public Care, e-mail, tel +44 (0)7952 100281


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GDS Digital: Putting Digital at the Heart of the Community


In an increasingly internet-enabled world, providing users with access to digital tools and services is critical to transforming the way people live and the way organisations operate. Ensuring affordable, secure connectivity is a critical first step on that journey; enabling better information, healthcare, communication, and video interactions.

Throughout COVID-19, GDS Digital’s assistive technology has been able to help numerous organisations develop resilient services and solutions including reduced isolation and improving the wellbeing of people through easier communications, apps, video welfare checks, remote monitoring and also GP consultations.  Our community app is also helping build new connected groups of interest, as well as support, in an informative but fully secure environment.

Professional remote care has never been easier with the GDS Digital secure video platform which also can use sensors, devices and IoT to remotely monitor the welfare and settings of patients. There are significant moves within the NHS, Councils and Housing organisations to work together when it comes to planning for and delivering future services. GDS Digital can help facilitate this to happen effectively through shared connectivity, infrastructure and devices, to reach elderly, vulnerable and disadvantaged communities.

What are the outcomes of this?

  • Managing long-term conditions with reduced admissions
  • Better design and monitoring of care packages
  • Reduced delayed transfer of care (DTOC)
  • Reduced falls and improved wellbeing
  • Better active aging and rehabilitation
  • Better independent living & self-support with family communications
  • Reduced isolation with connected communities

GDS Digital believes that all citizens should be able to manage information, problem-solve, create, transact and communicate in the digital world. There has never been a better time to explore the unprecedented opportunities offered by emerging digital technologies such as cloud, mobile and IoT. We can bring these together for you, to enable your remote health and care services in the community.

For more information about GDS Digital you can visit the website here.


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Tunstall Healthcare reveals its plans for continued growth


Following its recent announcement of new inward investment, Tunstall Healthcare has described how its financial restructuring is helping secure its continued growth, and the ways in which the COVID-19 pandemic has presented significant opportunities as well as the industry challenges.

Like many businesses, Tunstall has been impacted by the devastating pandemic. Despite this, Tunstall has continued to manufacture and to support its customers throughout the lockdown, with the vast majority of employees able to continue their work either from their home environment or safely within the offices or continued presence for key workers, at customer sites. A small number of staff have been furloughed, but as restrictions ease, these colleagues, along with many others, are returning to office-based working, whilst strictly adhering to Government guidance.

Although the pandemic affected Tunstall’s installation capability for a time, working practices have been adapted and onsite works have now been resumed. Tunstall has also worked closely with its managed service telecare customers, to deliver close to normal service levels during the outbreak, and Tunstall Response monitoring provision has been uninterrupted.

Gavin Bashar, MD of Tunstall Healthcare Uk & Ireland, said: “Our Innovation & Development department continues to enhance our product offerings, working in partnership with our many customers, helping to transition our business to be even more orientated towards the provision of software and services. We continue to pioneer and the next phase of our technology roadmap is focused on implementing the Tunstall Cognitive Care model, which gives providers intelligent data-driven insight, to enable them to optimise their Population Health Management programmes by providing personalised and preventive care.”

As the UK slowly returns to a level of normality, Tunstall has taken the opportunity to review the evolving health, housing and social care landscape, and aligned its business to the dynamic and rapidly changing markets that it has successfully led for decades. New and enhanced team structures have been put in place to ensure resources are attuned to market demands and geographical requirements and, can support the expected acceleration of health and social care integration.

Gavin continued: “For over 60 years, Tunstall has continuously evolved, improving its products and services to meet the needs of its customers. We continue to adapt our business, welcoming new colleagues and focusing our efforts on the areas which will most benefit our customers and the people and communities they support. Despite the difficulties of the last few months, we have seen some very positive effects, with the growing recognition of the value of delivering health and care services remotely and the importance of technology in enabling person-centred models of care.

“There has been a willingness to collaborate and an acceleration in the adoption of remote healthcare technologies which means we remain well placed to continue to lead the market in a post-COVID world. We continue to strengthen, build and develop our propositions, solutions and capabilities, and align our strategy and resources towards our industry, markets, customers and the communities we all serve.”

For more information on how assistive technology can benefit carers and the resources available, please visit




Oysta Launch the Oysta Lite to Aid Confidence after Lockdown


As we begin to ease out of lockdown, Oysta Technology have fast-forwarded the release of their latest telecare solution, in the hope that it will offer peace of mind to the Vulnerable Independent People (VIP) that use it and their families.

After weeks within the confines of the home, it is natural that although shielded people are keen to be out and about again, there is a degree of caution and anxiety. Confidence at being out alone might be diminished and families of VIP’s living on their own might be reluctant to let them venture out independently.

Featuring sophisticated location finding and secure, reliable communication, the Oysta Lite has now been introduced to market. Designed to offer VIP’s fast access to help, wherever or whenever they should need it, one push of the one-touch SOS button will put the VIP in touch with a 2-way friendly voice via the clear loudspeaker on the device, providing them with the assistance that they need.

Linking to Oysta’s powerful IntelliCare platform which provides status monitoring, reporting and device management, the VIP is under the 24/7 cloak of care that Oysta provides. Whatever the time of day, wherever the location, the Oysta Lite will alert the telecare service provider, who will quickly trace and locate the VIP.

Mario Zuccaro, CEO of Oysta Technology believes the timing of the Oysta Lite could not be better:

“We all understand that we are approaching a new normal when it comes to living our lives and ensuring the well-being of our family. After so many weeks inside, to suddenly have a degree of freedom outside. However, knowing the mental and physical benefits of exercise and being out it is a hurdle that we must feel confident in jumping. We feel that the Oysta Lite is the perfect tool to enable this. Providing confidence for the VIP and reassurance for the family or carer/s that should the VIP experience any distress and need help, they can reliably access that help.

“For additional peace of mind, carers and family have the option to set Safety Zones on the Oysta Lite, which is particularly beneficial for VIPs who may be living with conditions that cause them to get lost or confused. Should the VIP wander out of that zone, an alert will be raised and assistance co-ordinated.”

In a time where the safety and care of our most vulnerable is paramount, Oysta hope that the Oysta Lite can alleviate some of the worries of families throughout the UK and Europe.

For further information please visit:

Oysta Lite






TECS Contract with West Sussex County Council and NHS goes Live


NRS is delighted to announce the successful ‘go live’ of our new Technology Enabled Care contract for West Sussex County Council and NHS.

The contract started on Tuesday 19th May with new referrals being received on day one. Having been awarded the contract in late February, the implementation was delivered during the COVID-19 lockdown period, presenting a number of new challenges for the teams.

Sue Tivey, Senior Contracts Officer for Adults and Health Services directorate in West Sussex County Council said:

“I have been pleased and impressed by NRS Healthcare’s implementation of the West Sussex Technology Enabled Care (TEC) contract. The NRS Healthcare team have worked closely with the teams in West Sussex County Council (WSCC) and the NHS to deliver an effective and smooth implementation. As the implementation was delivered through the period of the COVID-19 crisis it is even more impressive.

NRS Healthcare has worked flexibly with us to adapt both the process of implementation, and the contract to fit these difficult circumstances whilst still delivering to our needs. They have demonstrated strong planning, communication and the ability to address the unforeseen and changing circumstances as they have arisen. Their ability to work with WSCC and the NHS, and use their experience of TEC to co-create with us solutions to these issues has helped us deliver the new contract on time even with all the challenges COVID-19 has presented. I am delighted that this new contract has now gone live on time and to plan and am looking forward to continuing to work in partnership with the team to deliver all our expectations for this ambitious new contract.”

The new TEC contract for West Sussex, covering up to 7 years, will involve a full service from NRS. This will include acting as a Development Partner for WSCC and the NHS to develop new technology offerings; a ‘Technology First’ cultural change programme; Benefits Tracking to show the savings and other benefits TEC is delivering; as well as a clinically led full triage, assessment, delivery, monitoring and response service for all funded TEC users across the County. NRS will also offer options for those purchasing their own TEC. The contract will be ‘Digital from Day One’ focusing on only providing digital TEC equipment. This will put West Sussex in a strong position for the Digital Switchover, and enable a range of innovations in providing new and improved support for users.

The TEC contract is in addition to NRS Healthcare’s existing contract with WSCC and the local NHS, providing Integrated Community Equipment Services (ICES).

It also adds to NRS’ full service TEC contracts already being delivered for North Yorkshire County Council, Buckinghamshire County Council, West Berkshire Council and Torbay & South Devon NHS Foundation Trust. Combined with other TEC services provided for Lincolnshire County Council, Oxfordshire County Council, Herefordshire Council, Powys County Council and Cambridgeshire County Council & Peterborough City Council, the new West Sussex TEC contract adds to NRS’ leading position in this dynamic and innovative sector.


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PPP Taking Care becomes the first and only Which? Approved Personal Alarm Service


In the current climate, it is critical that the elderly and vulnerable can be certain that the services they purchase are reliable, resilient and trustworthy. In response to this need, leading telecare provider PPP Taking Care has worked with the independent consumer body Which? to become the first personal alarm provider to achieve the Which? Trusted Trader Approved Service endorsement.

Providing reassurance during uncertain times
Many personal alarm users rely on the service to stay safe, so telecare providers owe it to their customers to ensure that the lifesaving telecare solutions they offer remain unaffected during disasters or emergencies.
As the largest personal alarm provider in the UK, PPP Taking Care understands that telecare operators provide essential and life-saving services to many vulnerable and older adults and that their top priority must always be the safety of their customers.

The Importance of a Which? Endorsement
Which? Trusted Traders, run by the independent consumer body Which?, is an endorsement scheme designed to help consumers find service providers and traders that they know they can trust and rely on, which is critical in our current climate.
In order to become a Which? Trusted Trader, PPP Taking Care has had to pass a thorough endorsement process involving an in-depth assessment of their services and processes. These assessments included company credit checks, customer references, as well as a visit by a professional Which? Trusted Traders assessor, with extensive trading standards training.
Due to their Which? Trusted Traders Approved Service endorsement, consumers can now have even more confidence when choosing PPP Taking care as their Telecare provider. This endorsement reflects PPP Taking Care’s commitment to excellent and reliable customer service and their people focused values.



Tunstall Healthcare secures funding to support continued growth


8th April 2020 – Tunstall Healthcare (Tunstall or “the Company”), a leading global provider of software solutions and services and technology for the telecare and telehealth markets, today announces that it has secured funding to support its continued growth.

Tunstall integrates smart technology with high quality monitoring and support services to give individuals increased independence, improved quality of life and wider choice in their care options. The Company designs, manufactures and sells monitoring units, sensors and software that enables the elderly, frail or the chronically ill to continue to live independently and to reduce social care and hospital visits or medical attention.

In recent years, Tunstall has grown substantially and evolved from an equipment provider to a software solution and technology company that provides telehealth and telecare managed services. In this time, the Company has almost doubled the number of users managed by its systems, while increasing its geographic footprint across Europe. Tunstall now operates in 17 countries globally and supports more than 5 million end users through its technology and service offerings.

The new funding shows a significant commitment from Tunstall’s lenders and will provide the Company with flexibility and improve the overall financial strength of the business. It will allow Tunstall to continue to build on the good work done to date. For example, Tunstall is developing new systems to help monitor chronic long-term conditions and predict when further care may be needed. This approach can enable people to live independently for longer, while benefitting healthcare systems by reducing unnecessary clinic and A&E visits.

For instance, Tunstall worked with NHS Calderdale clinical commissioning to use tele-healthcare to improve patient care, resulting in a 68% reduction in bed days and 26% reduction in hospital admissions year on year, representing a saving of £799,561 from reduced hospital stays. Tunstall’s analysis suggests that if this approach was scaled across NHS England, the value of capacity released would be close to £1bn a year, with estimated savings of 2.5 million bed days.

Tunstall is pleased that Barings, M&G and the lender group, as anchor investors, have agreed to support the Company’s development and work to improve healthcare outcomes. This long-term financing provides flexibility for continued growth and innovation, allowing Tunstall to continue to deliver on its plan to transform into a leading software-focused technology company in the field of digital telecare and telehealth.

Gavin Bashar
Managing Director
Tunstall Healthcare (UK) Ltd.



National report calls for public sector leaders to maximise digital outcomes.


This new report from the Good Governance Institute (GGI) and Legrand Assisted Living and Healthcare calls for immediate action to embrace digital solutions, building on a programme of research and engagement with senior leaders from the health, care, and housing sectors. There is growing recognition that the public sector improvements we need cannot be delivered simply by delivering services in the same way, or even by becoming more efficient. New systems approaches are required in order to achieve improved health and wellbeing outcomes for communities throughout the UK.

The report calls for Board members to adapt the digital strategic direction of their organisations, working in collaboration with diverse partners from across sectors to form new alliances. Unleashing the Digital Premium refers to the potential that digital technology has to deliver these improved outcomes through more cost effective, efficient and reliable services, and by supporting greater independence for individuals and their families.

The Digital Premium is a fundamental enabler of national policy across the NHS and Local Government, including greater prevention of ill health, offering more flexibility in the delivery of services, and supporting individuals to live independently for longer. The report identifies barriers and opportunities facing Board members in order to make the digital premium a reality, including;

  • a sufficient focus on improving outcomes for communities
  • the collection of data and how it is shared with partners
  • access to relevant expertise
  • diverse stakeholder engagement in developing and delivering digital strategy

The Unleashing the Digital Premium report is being launched at the House of Lords on Tuesday 25th February 2020. GGI and Legrand Assisted Living and Healthcare are seeking further views and perspectives in response to the report and will be hosting future events to continue discussion on this important topic for the future of the public sector.  Get involved by contacting  or and engaging with #DigitalPremium on social media to share your views and experience.

The full report can be downloaded from the GGI website or Legrand ALH website from Wednesday 26th February.

Find the report at or



Legrand Speakers Line up

From left to right : Chris Dodd Managing Director Legrand Assisted living & Healthcare, Wendy Kendall Sales Director Legrand Assisted living & Healthcare , Glenys Thornton Shadow Spokesperson (Health) House of Lords, Mahood Adil Medical Director at NHS National Services Scotland & Clinical Data and Digital Lead, Royal College of Physicians of Edinburgh, Jeremy Porteous Chief Executive Housing LIN, Tony Greig CEO Legrand Electric.



Coronavirus Updates


appello telecare organisation logo

4 reasons housing providers must revise their Telecare needs post COVID-19

Download the free guide published by Appello and Housing LIN


This guide reveals the findings from research and interviews with 120 senior executives from providers of supported, sheltered and retirement housing.

With 85% of housing providers claiming their perceptions on the use of technology have changed as a result of COVID-19 discover how housing providers plan to use technology, and where they will be prioritising their investment.

Gain insight into where senior executives see greater use of technology within their organisations, as 74% feel that their requirements for telecare and wellbeing technologies have changed as a result of the pandemic.

Download now –  Appello Free Guide

Join the Webinar

As reported in the guide ‘4 reasons housing providers must revise their Telecare needs post COVID-19’, 74% of housing providers feel that their requirements for telecare and wellbeing technologies have changed as a result of the pandemic.
This webinar will explore the role TECS suppliers play in meeting these new requirements, and delve into the opportunities for supported housing providers that have been presented as a result of COVID-19.



Hotel Transforms to Support Wigan Council during the Covid-19 Pandemic


The Covid-19 crisis has seen a lot of people and places having to adapt to support the national effort, with conference centres, theatres and even football stadiums transforming their functions to become field hospitals to support patients battling against the virus. Even a Mercure Hotel, in Wigan has found itself swapping their usual business and weekend getaway guests to be a place for rest and recuperation for patients on their way home from hospital. Jane Stevens,

Wigan Oak HotelAssistive Technology Manager for Wigan Council shared more about the project, and how they worked with Cair UK to provide assistive technology to support the patients and staff.  Two floors of the Mercure Hotel have been utilised, for anybody who needs to use the site, to facilitate blockages relating to Covid-19. The intention was to provide a place of support for those recovering, but needed to isolate away from home, or for those who would normally benefit from a step-down setting post-discharge. There has been a mix of people who have
benefitted from the facility, including enabling carer respite for a family in need. The facility is monitored by staff 24/7, by staff who have been re-deployed within the council. To ensure that every person resting in their rooms has the ability to call for help, assistive technology was a must to enable their safety, and for the staff to be able to work as effectively as possible. Each room has the Cair Onyx pendant, which a patient can trigger to call for help should they feel unwell. The pendants are connected to 2 Buzzz pagers, which are monitored by
members of staff. At night-time, where reduced cover is needed, one of the Buzzz pagers is given to security, so that the member of staff can call for help should they need assistance. There are also door contacts which monitor the movements of the front and back entries, to ensure the safety of all on the hotel floors. Each individual who has a stay here, is assessed to understand their needs and identify any other assistive technology needed, which can be added to the solution quickly and easily.

Jane said “Cair quickly responded to our request which enabled us to set up the assistive technology in a short period. We always choose the Buzzz pager because of its ease of use and simplicity. The staff working at this site have come from all different parts of the council, and although some are, many aren’t used to working in a care environment. I needed to ensure that any equipment was going to be simple to use, and with the Buzzz you can easily name the sensors, and alarms are easy to acknowledge. I like equipment that does what it says on the box, that’s what I always consider when I purchase anything, and the Cair equipment does that. Another reason for choosing the Buzzz was that it collects data, and that’s important for us at this site”.


Corona Virus Statement (10th April 2020) Legrand


Supporting Staff In Care And Nursing With Legrand Solidarity 

Since the start of the current global health crisis, The Legrand Group has launched a series of measures aimed at protecting both its employees and its customers globally. These measures contribute to restraining the spread of the Coronavirus, while ensuring continuity of service for its customers and partners. Based on this unprecedented mobilisation, Legrand contributes to the ongoing solidarity efforts to contain the social and economic impact of COVID-19.

Legrand has already deployed various solidarity initiatives in support of hospital staff and caregivers across the world, including the following:

  • In Spain, the assisted living team retained essential manufacturing capabilities in order to ensure that independent living solutions were able to be deployed across Spain and to the wider European market.
  • In the United States, a cable management solution was developed within 4 days to supply power to 2000 beds in field hospitals in the state of New York. In the state of Indiana, a production line for display screens has been converted to the manufacture of cloth masks.
  • In France, the logistics platform at Verneuil-en-Halatte mobilised its resources to enable delivery within 24 hours of components to a customer producing medical respirators.
  • In India, a university hospital in Kolkata, was converted into a specialised centre dedicated to the treatment of Coronavirus patients and was equipped with the Group’s UPS (uninterruptible power supplies) to ensure continuity of energy distribution.
  • In Italy, emergency solutions (especially bedhead units, nurse call devices and VDI cabling systems) were provided for temporary hospitals set up in Milan and Bergamo.
  • In the Netherlands, a videoconferencing system was donated to a retirement home in Eindhoven, to facilitate maintaining links between residents and their relatives.
  • In the United Kingdom, the Aid Call Touchsafe Pro emergency nurse call system was installed into several Nightingale field hospitals and various hospitals where areas had been re-purposed for new wards. The Tynetec Reach IP and Touch 2 pendants were also deployed as a plug and play option to support hospital discharge. For alarm receiving centres operating an Answerlink system, customers have been offered a remote working module which enables calls to be handled from anywhere in addition to an automated reassurance and reminders module which frees up valuable resources and saves time for call handlers ensuring focus can be maintained on the wellbeing of the most vulnerable in our society.

These projects and initiatives will be amplified even further in the weeks and months ahead.

The Legrand Group is also committed to supporting vulnerable and elderly people at this difficult time and recently announced the creation of a solidarity fund dedicated to care and nursing for the elderly. This fund is intended to provide support to staff in specialised facilities such as care and nursing homes.

The fund will offer its support to the largest possible number of institutions and care staff, Legrand will work with its Foundation, created in 2014 with the purpose, in particular, of acting against the exclusion of vulnerable persons and those experiencing loss of autonomy. Staff in such care facilities, who are under considerable pressure in the context of the COVID-19 crisis, will be helped, for example, to finance hotel accommodation close to their place of work so as to avoid long-distance commuting, thereby protecting both their own families and nursing home residents.

This way, Legrand wishes to act tangibly to improve the living conditions and comfort of healthcare staff in nursing homes for elderly people who are in the frontline day after day fighting the pandemic. The fund is open to contributions from both businesses and individuals wishing to join this solidarity initiative.

Benoît Coquart, Legrand Chief Executive Officer, stated: “Faced with this unprecedented health crisis, many solidarity gestures have been deployed by our employees all over the world in aid of the most fragile and the most exposed. The setting-up of this solidarity fund is a perfect example, which aims to support nursing home staff who more than ever need our solidarity. I would like to warmly thank all of our employees for the commitment and solidarity they have shown ever since the crisis began.”


Key Safe logo


Corona Virus Statement (March 2020) The KeySafe Company

David Ogden
David Ogden



Dear Friend/Industry Colleague,

None of us would be in this industry if we weren’t dedicated or passionate about delivering exceptional solutions and services in order to facilitate the safety and wellbeing of the elderly or vulnerable in our communities. That said, never before in our 25 years, have we ever felt so honoured, so privileged or so humbled to be part of such an amazing industry filled with such amazing people.

We would simply like to thank everyone who is working tirelessly in order to help protect the NHS and others on the frontline, expedite hospital discharge and enable patients to return to the safety of their own homes with the peace of mind that end-to-end telecare/telehealth solutions have been implemented. We know first-hand the long hours people are working and the pressures we are all under so whilst “thank you” under these circumstances feels like an inadequate platitude everyone here at Supra UK Limited – The Key Safe Company does thank you for everything that you are doing, wholeheartedly and sincerely.

As an industry, as members of industry associations and as a community we should take a step back (for just a moment) and be proud of what we are achieving together.

Take care of each other and stay safe.

David Ogden


COVID-19/Coronavirus Statement (26 March 2020) Tunstall Healthcare


We are continuing to work with our customers and staff to minimise the effects of COVID-19 in line with the advice from Government. We have taken active steps aimed at business continuity, for us and our customers and we continue to explore all options to mitigate against the impact of COVID-19 on areas of our business and supply chain.

We are in daily contact with industry partners to have mitigating actions in place and continue to closely monitor the evolving nature of this situation.

We have taken actions in line with the Government’s guidance and enabled home working where possible.

Tunstall Response
In addition to our existing business continuity plan, Tunstall Response has assembled a crisis management team to tackle the effects of the COVID-19 on service delivery, their focus to ensure the architecture, infrastructure, network and deployment at Tunstall Response is prepared for all eventualities. This includes increased offsite working, running live across both available monitoring centres to increase social distancing, additional personnel to increase calls handling capacity and a reduction in non-essential activities.

Maintenance support
We have issued detailed guidance to our engineers regarding how they can protect customers and themselves when visiting sites for emergency repairs. To date, our maintenance service has had minimal impact, however we have contingency plans in place to redeploy existing staff to areas of need if this becomes necessary.

Manufacturing and supply chain
Tunstall continues to manufacture and despatch orders to support its customers, whilst adhering to workforce Government guidelines on long term conditions and self-isolation.

Tunstall’s standard stocking policy is to hold six weeks of component buffer stocks either at our suppliers, or in-house for goods that are manufactured by Tunstall in the UK.  In addition, we have additional stocks of finished goods held at our Whitley site.  We have been increasing our stock holding in the event we may need to mitigate against the effects of COVID-19.

The current status of manufacturing in China is generally positive and the supply chain is returning to normal and no manufactured product has halted production. At this time we are not experiencing any shortages in our European supply chain and the majority of our UK-based key suppliers are working and therefore delivery is not currently being affected. Freight carriers are currently operating throughout Europe and China.

Next steps
Any changes to this position will be communicated as soon as possible.