Our Telecare and Telehealth Support Members are listed below. Click on one of their logos to access the member’s website.
If you would like more information on becoming a member see the Join Us page.
Appello is a new unique nurse-led, home-based monitoring, advice and support service that integrates telecare and telehealth and provides high-volume tracking and monitoring via a subscription model. The service is targeted at monitoring Long Term Conditions including diabetes, asthma, heart disease, hypertension and COPD. It fills an important gap in the market.
Appello will be provided through an alliance of four leading and established companies in their own markets, meaning customers benefit from dealing with only one organisation but have the knowledge they are in trusted hands.
The service provides one-to-one personalised advice and guidance over the telephone from qualified nurse advisors, along with access to self-management tools for individuals via a web-based personalised assistive care record portal. Customers include Local Authorities, Residential Care, Housing Associations, PCTs, GP Consortia, Patient Associations and Retail Organisations.
Astraline is Johnnie Johnson Housing Trust’s in house call monitoring centre offering customer-led flexible solutions for a variety of services, including Telecare, Lone Worker monitoring, and other Sign Posting and Support Services. With over 100 corporate clients, Astraline offers a flexible approach to provide the best solution to many organisations and is completely committed to supporting Independent Living through providing suitable adaptable homes and a range of equipment that supports everyone’s needs.
Astraline also offers it’s own personal alarm service, sold directly to the public. Callsafe was launched to support the growing population who want to remain independent at home for as long as possible. Callsafe allows customers to get help in emergency situations by the press of a button. Astraline can offer in-house and mobile solutions and have recently incorporated the use of equipment that works over the Internet, offering excellent value for money through savings on line rentals and call charges.
CAIR was launched in November 2013 to provide consumers with products that meet the highest Telecare standards, with design flair. CAIR specialises in combining Telecare engineering expertise with great design to produce beautiful looking Telecare solutions.
We take pride in the fact that we are a British designer, manufacturer and supplier of Telecare equipment. Working from our custom-built premises in Halifax, West Yorkshire we have 15 years of wireless communications engineering knowledge across a wide range of products.
CAIR have developed The Onyx Pendant – it’s smart, safe and stylishly unique, with its design influenced by jewellery. With the widest range of accessory options on the market, The Onyx offers consumers real choice and value.
After the success of the Onyx Pendant, CAIR’s in-house development team continue to work on further products that focus on quality and great design that will continue to raise the bar across the industry.
Canary is a home monitoring system that unobtrusively monitors relative’s homes for Routine, Temperature and Visits. Canary’s user-friendly webpage allows families to see information about their relative’s welfare by simply glancing at their mobile, computer or tablet.
Canary includes a rules-based alerting system that can be set to monitor changes to movement, temperature and visitors within the home. Canary can be set so that if anything out of the ordinary happens an alert will be sent out by text and email to inform family members and enable them to take action.
CECOPS is the independent standards and certification body for assistive technology services including, for example, digital health, telecare, community equipment, wheelchair services.
CECOPS has outcome-based standards for AT services including a first-ever International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services. Available here: https://tinyurl.com/n29coru
CECOPS offers a unique and powerful software tool, iCOPS®, to help with assessing organisational readiness, planning and implementing services, managing contracts and driving continuous improvement. Available here: https://tinyurl.com/yd5534x9
CECOPS also offers training for commissioners, service providers and clinical and technical staff on the various AT services covered by the scheme.
Contact details: 01494 863398 | firstname.lastname@example.org
For over 30 years, Centra have been providing Telecare services to social care workers, health professionals, housing associations, local authorities and individuals. With over 100,000 telecare connections across 200 corporate clients and over 6,000 private customers, our aim is to keep people independent and living healthy, happy lives
Our in-house Telecare team provide 24/7 call monitoring and support our clients with wellbeing checks, automated “I’m OK” calls and scheduled medication reminders. We also offer GPS enabled devices for continued support away from client’s homes.
Information for individuals: http://www.centragroup.org.uk/centra_services_and_products/telecare/individuals/
Information for organisations: www.centragroup.org.uk/UKTHC
Social (Twitter): @CentraGroup
Chubb Community Care
CSL has been involved in the health sector for many years. We work with our partners – including leading manufacturers and service providers – to provide connectivity solutions that enhance performance and availability.
Telehealthcare, like all other areas, has a requirement to move to the digital age. 99% of existing telecare solutions rely on a single telephone line as the emergency communication path. If the line is in use during an emergency or fails completely, residents would be left vulnerable, isolated and fire alarms would not be delivered to the monitoring centre. DualCom SafeLink is the first product to deliver wireless failover technology to the telecare market. It was designed to provide a secure wireless back-up communication route which will signal an alarm to the monitoring centre in the event of the telephone line not being available. This ensures that residents always have a working line of communication to send emergency signals.
We have over 10 years’ experience in bridging the analogue to digital gap in communication devices. Whether it’s converting landline dependent devices to roaming mobile devices or adding a secondary mobile path for back-up, we have a solution. Leading manufacturers are choosing WorldSIM connectivity for their health and care solutions to overcome the restrictions of fixed telephone lines. The award winning WorldSIM uses our patented roaming algorithm to select the strongest mobile network, providing your customers with a reliable connection for critical communication services. It offers true roaming, fixed costs and can be managed via a handy user portal.
Our products and services are powered by the Gemini Platform which provides a fully resilient and redundant network for the safe and secure transfer of critical data. Gemini checks the entire signalling route every minute providing the highest levels of reliability.
Doro Care Ltd.
Doro Care’s mission is to develop and market high-quality social alarm and personal security products using cutting edge technology. Our products can be tailored to both independent and assisted living accommodation.
Doro Care is leading the way in modern Telecare by creating a full Telecare range, with a strong focus on mobile and digital solutions. We enable and offer reassurance to service users, helping them stay active, independent and ultimately stay at home longer.
Our digital social alarms are always online and supported by our web portal i-care® online, which provides a comprehensive, easy-to-use overview of all the deployed digital social alarms. The units can silently be reprogram, check signal strength and even program an alarm trigger remotely by using the portal. The digital social alarms are constantly monitored via the units ‘heartbeat’ which is set to send every 2 minutes of the day. If the connection is lost a notification will automatically be sent. This helps ensure the service user is always able to raise an alarm call.
Our digital and wireless call system offers confidence and reassurance to people in need of support, and their care providers in any supported accommodation setting.
By means of intelligent and innovative wireless digital solutions, we bring safety, health and wellbeing into the lives of elderly and vulnerable persons.
Our integrated health and social care solutions are beneficial for the service user and their family, commissioners, and key stakeholders.
The Everon cloud-based Lyra platform offers a wide range of services, utilising Artificial Intelligence and Machine Learning delivering a proactive model of care.
The platform is unique in its kind and creates a secure, flexible and quickly installed solution with ability to integrate via Open API’s meaning that key stakeholders can be informed appropriately to deliver a holistic approach to personalised care.
For over twenty-five years Frequency Precision have been developing and manufacturing telecare equipment in the UK. Our unique Airlert® sensor is what sets us apart from the crowd. Our customers tell us it’s the most reliable sensor on the market. We use it across a range of our products to alert carers when someone leaves a bed, a chair, has a seizure, or is just in need of help. It provides peace of mind to those being cared for, as well as their caregivers.
Our aim is to make life easier and safer for those who use our products, and for their families and carers. Over the years we have developed a reputation for providing quality sensors and great aftercare.
We can plug match to any call system as well as to pagers.
Whichever environment you give care in, whatever system you use: we can help you.
We deliver secure connectivity, devices and services and an open wide range of standard apps for digitally disadvantaged people, to help transform public sector service delivery.
Hawkeye Security Care Ltd.
Hawkeye Security Care Ltd, is a privately-owned independent TSA – TEC accredited Cat 1 Alarm Receiving Centre in the UK, which also holds SSAIB ISO 9001-15 Monitoring accreditation. We are not tied to any single Telecare company and can offer Telecare providers the best alarm monitoring solution for each of their customers. We specialise in the monitoring of SCAIP IP and SCAIP GSM Telecare systems and, in partnership with leading providers, we can supply a full range of IP or GSM monitoring solutions across the UK and Ireland.
At Hawkeye Security Care Ltd, we believe we can only deliver the best monitoring service if we use the best technology and processes. Our monitoring platform is an innovative software solution developed in the UK by Bold Communications Ltd. that offers a level of automation and functionality not generally available in other monitoring control rooms. This enables us to provide a unique level of monitoring protection to our customers.
Legrand are global experts in electrical and digital building infrastructures, with a presence in over 90 countries. The Assisted Living & Healthcare business unit specialises in creating innovative technology based care solutions for health, housing and social care services.
In this day and age, we’re all living longer and as a consequence, the care and health services we rely upon need to change in order to support more effectively, those who are vulnerable or at risk.
Tynetec’s digitally enabled at-home alarms and telecare devices work seamlessly together to empower individuals in their own homes. Our grouped living and access control systems are designed to ensure that local authorities and housing associations have flexible future proofed support for their residents. And we also offer a true digital end to end solution with our Jontek monitoring and response center software.
Website: Click on our logo
Social – (Twitter): @legrandalh (Linkedin): Legrand Assisted Living and Healthcare
Medequip Assistive Technology Ltd.
MedPage / Easylink UK
Medpage Limited T/A Easylink UK, established 1984, is a BSI accredited company to ISO 13485:2003 for the manufacture of medical devices. We also hold ISO 9001:2008. Easylink supply products and services to the NHS, Local Authorities, and major retail outlets and undertake custom design and manufacturing for other companies.
Medpage Limited supply a wide range of medical/care aid products including epileptic seizure alarms, hypoglycaemia alarms, dementia care products, emergency help call systems and falls prevention equipment, including; fall detectors, bed and chair exit alarms, pressure mat alarms, door and window alarms.
Easylink also distribute a comprehensive range of radio paging systems, wireless CCTV, door entry, security auto diallers and GSM diallers. Our trained service personnel are able to offer expert advice and solutions for numerous wireless alarm and information transfer technology applications.
Launched on 10th May and featured live on BBC lunchtime TV news and then the 6.30 evening news Mindme Locate has been specially created for people who suffer from dementia. Measuring 48mm x 36mm x 15mm it is probably the smallest locating device available.
Carers of people with dementia can go on line to see the location of the dementia wearer and the information will generally be no more than four minutes old. If it’s not convenient to go onto the web or it’s an emergency then the Carer can call the 24/7 Response Centre and an Operator will give the carer the location and give them further assistance if it’s required.
Mindme Alarm is an established product used by County and District Councils, charities, schools, industry, the Police and individuals. It can even be used as a telephone since the user can make up to three mobile phone calls or receive a call from anyone.
NRS Healthcare provides full service Technology Enabled Care Services (TECS) on behalf of local authorities and NHS Trusts. We work with customers to transform, innovate and embed TECS within care pathways to help them achieve their objectives and deliver improved outcomes for users and carers. This often involves leading the transformation of local referrer culture and practices to be ‘TEC first’; acting as a development partner for authorities to drive innovation; refocusing referral pathways to maximise TEC use; and developing benefits realisation approaches to capture the return on investments delivered from TEC.
Our services are clinically led and outcomes based, tailored to the needs of each customer. We deliver fully coordinated TECS delivery, from referral to assessment, installation, monitoring and response, and also coordinate elements with existing provision depending on the needs of the customer.
Our focus is on enabling care first and then work with local teams and user groups to choose the best technology the market has to offer that will deliver the desired outcomes. This approach ensures the greatest benefits are realised for both customers and users.
OrCam Technologies Ltd.
Oysta enables new ways of improving patient outcomes through the use of mobile technologies, delivering real improvements in quality of care and reducing costs.
With thousands of users in the UK and Spain, Oysta is optimised and providers can have confidence about reacting to genuine needs rather than spurious alarms. The service delivers telecare functions through a simple mobile device: an emergency alarm anywhere, detecting falls, monitoring location, and non-movement, with ability to initiate auto-answer by the telecarer. All managed by our cloud-based platform.
It’s highly adaptable to many care situations and a low risk investment – devices are updated remotely in seconds over the mobile network so care plans are easily changed, and new diagnostic services easily added. With no onsite installation and no complex equipment, cost per patient is much reduced. With no platform to install at the care provider, call centre staff can receive alarms through their existing system.
Pivotell supply a range of medication and daily living reminders, for those with mild confusion to those with dementia and severe cognitive impairment.
Pivotell Automatic Pill Dispensers are widely used by Health and Social Care professionals as part of a care package for vulnerable older people and those with learning difficulties who have difficulty remembering to take their medication.
Medicines compliance can be particularly difficult for those with a complicated pill regime, confusion or dementia. Health professionals have been aware for many years that non-compliance can result in unnecessary ill health to the user, and significant additional costs to health and socials services.
Pivotell are proud to announce that all MK3/11 and Advance automatic pill dispensers plastics are now antimicrobial – due to the addition of a silver ion additive at production stage; a technology which makes the dispenser inherently more hygienic and addresses a recognised problem within medication delivery: cross contamination. Crucially, the devices are now easier to keep hygienically clean for the patients, their family and visiting carers, plus pharmacists and their staff who are all regularly handling the device. The new dispensers have demonstrated reductions of over 99.9%, and set the bar even higher for the medication management market.
ResApp is the leading digital health company commercialising diagnostic tests and screening tools for respiratory disease. Using machine learning algorithms to analyse cough sounds via a smartphone, ResApp offers a viable solution for remote diagnosis via telehealth consultations where there is no access to a stethoscope or spirometry. ResAppDx is the world’s first CE marked, clinically validated app to provide instant results without the need for additional accessories.
ResApp has also developed a direct-to-consumer obstructive sleep apnoea screening test, SleepCheck, which uses overnight breathing and snoring sounds recorded on a smartphone placed at the bedside to assess a person’s risk of sleep apnoea, and is developing a clinically validated smartphone screening app for COPD, which is designed to identify patients with a high risk of COPD.
Solon Security is recognised as the UK’s leading supplier of community safety products. Having worked with an array of housing associations and care providers in our 23-year history, we utilise this customer involvement to deliver market leading solutions.
Our range of technology enabled care products help make a difference to thousands of residents across the UK. Our housing and welfare range is ever growing, therefore extensive efficient methods are available for vulnerable residents.
We offer the widest range of key safes in the UK, with solutions to suit every specific need, environment and budget. We are proud to supply the police accredited Keyguard XL, the UK’s first and only key safe to pass attack test LPS1175: Issue 8.
Taking Care, a subsidiary of AXA Health, has been providing Technology Enabled Care (TEC) services for over 30 years, helping older adults and the vulnerable to feel safe and able to live independently in their own homes for longer.
As a collaborative partner, we ensure Technology Enabled Care secures positive outcomes for people, supporting them to live healthy and independent lives whilst reducing the demand on supported services.
Using our industry knowledge and established service provision, we provide 24-hour support, 7 days a week, 365 days a year to almost 100,000 customers throughout the UK. They benefit from our healthcare expertise and the resilience our three industry-leading UK-based Emergency Resolution Centres deliver.
Taking Care holds the ISO 9001:2015 Quality Management Accreditation. We are a Which? Trusted Trader and are currently the only Which? approved UK personal alarm service. We were recently awarded Best Elderly Personal Alarm Specialist 2021.
TeleAlarm provides products which support independence, security, and peace of mind. Our technology enables individuals with cognitive and mobility constraints to live safely and securely in their own homes, or in a care home surrounding. As we grow older we all deserve the extra peace of mind and reassurance, which the TeleAlarm technologies can provide.
We are active in the areas of Safe Living at home, as well as professional Assisted Living Systems for care homes. We also provide software solutions for monitoring centres and programming software.
For the past eight years TeleAlarm was part of the Bosch Group and from January 1st 2015 TeleAlarm is again an independent medium-sized market player. Headquartered in La Chaux-de-Fonds, Switzerland, the organisation counts a little more than 40 employees.
Get in touch with us today to find out how our technologies and expertise can help you to deliver the best service to individuals, families, and cost savings your organisation deserves.
The Key Safe Company
The Key Safe Company is the UK’s leading distributor of secure, quality and effective key safes and key management solutions. Working in partnership with leading industry experts such as, the Association of Chief Police Officers, the Loss Prevention Certification Board, the Telecare Services Association, UKTelehealthcare and 86% of Local Authorities. Our company passion is to solve the logistical and financial implications associated with keys and access management.
Key Safes eliminate the need to leave keys under doormats, issue multiple sets of keys and allow immediate access to emergency services and care workers. Trusted by over 2 million customers, our products are ideal for anyone who needs to grant immediate, authorised access to a property.
Tunstall Healthcare (UK) Ltd
Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for over 60 years. Its pioneering software, hardware and services enable new delivery models which can transform community-based health and social care, and enable people to live independently and with an improved quality of life.
Tunstall’s Connected Health and Care solutions are underpinned by IP enabled platforms and infrastructure, supporting the innovative use of technology including IoT, SaaS and cellular communications. It offers an end-to-end solution, including training and consultancy, service and maintenance, and monitoring services which make more proactive and personalised models of care possible, and focus health and care teams where they are most required.
Tunstall works with social care providers, healthcare services, retirement living providers, and nursing and care organisations in more than 50 countries, improving the lives of millions of people, including those living with dementia, learning disabilities, physical disabilities and long-term health conditions.
Turun UK Ltd
Turun UK Ltd offers an affordable and easy to use falls prevention system designed to alert the caregiver when a fall risk individual leaves a bed or chair.
The system can be used in a hospital, nursing home, private residence or anywhere that a caregiver is concerned that someone in their care may be at risk of falling when they leave the bed or chair.
The bed and chair alarm system is not a substitute for caregiver vigilance but can be an affordable and effective tool to help keep fall risk individuals safer. The system can be set up in a few minutes and is designed for ease of use.
At Unicook, we provide an advanced, low-cost fire safety product called Airis. Airis is found in many sectors including extra care, student accommodation, apartments, and in the homes of elderly and vulnerable people. Airis allows a person to cook on the stove without the risk of fire, and it dramatically reduces the production of toxic smoke. For some people this can be life-changing.
We are committed to raising awareness of Safera Airis and EN 50615 technology, and its potential within sheltered accommodation and extra care, student accommodation, and in the homes of vulnerable and elderly people to protect individuals from harm, prevent fires, reduce smoke, reduce false alarms and other fire system activations, and save costs.
Welbeing is one of the leading telecare organisations in the UK providing telecare and telehealth services to organisations who deliver care and support to vulnerable people. We offer high quality, fully integrated managed services and work closely with our clients to develop innovative, cost effective solutions to meet their specific requirements.
Welbeing was originally set up by Wealden District Council and Eastbourne Borough Council as a joint venture in 2005. In 2013 to support a strategy of continued UK wide growth Welbeing changed its legal status to become a private limited company. This has allowed the necessary investment for expansion by Eastbourne Borough Council and is a major step forward in Welbeing’s plans to fast track the growth of the company.
Today, we employ more than 130 people with a state of the art 24/7/365 response centre and stand-alone disaster recovery centre operating across two sites in East Sussex. Welbeing currently monitors in excess of 56,000 telecare alarm devices, of which around 10,000 are private pay clients.
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YOURmeds is changing the way medication is managed in the community by putting the user in charge with the support of their network. Our smart technology improves medication adherence to over 80% and in some cases 100%. We improve drug therapeutic ranges by ensuring medications prescribed are taken as prescribed. Working with councils we provide a 9 X return on investment purely from a reduction in medication visits. Our technology is being used as a daily cognitive check on service users helping to identify when care packages need to be reviewed, because a reduction in adherence data is a good indicator that a review is required. YOURmeds is portable, 100% recyclable and is charged via USB so batteries aren’t required. We operate an open API and are happy to integrate our medication data into other monitoring platform allowing organisations to see the full picture.