TECS Logo for telehealth, telecare and TECS

The Telecare, Telehealth and TECS Hub for Health and Care Professionals, Service Users and Carers


Coronavirus (COVID-19)

Dear Member,

As the government advice on social distancing and self-isolation means more people are now working from home, I wanted to remind you that you can share information and seek advice from other members by using the members blog on the UKTelehealthcare website.  We appreciate that our provider members are in the front line supporting some of the most vulnerable members of the public, and we hope that the blog will provide a means for members to support each other during these difficult times.

Supplier members can also use this facility to support the providers with advice updates and any other information on their equipment and services.  We are also happy to post your press releases and information on the website which you can email to admin@uktelehealthcare.com.

You will need to log in to use the blogging facility but if you do not have a web account please email julia@uktelehealthcare.com with your first name, surname and email address. Your organisation can have several individual accounts if required.

As the majority of health and care  events have been postponed or cancelled we want to support our members as much as possible through the website.  If you have any ideas or need to post information please contact us on 0208 004 9229 or email gerry@uktelehealthcare.com.

UKTelehealthcare Team.


Coronavirus Updates from Members

KeySafe Logo


Coronavirus press release from The KeySafe Company. Click here to read 



An important message from Oysta Technology –  Please click on this link


Coronavirus statement from Tunstall Healthcare – Please click here



Coronavirus press release from Legrand – Click here to read


appello telecare organisation logo


Read about Appello’s webinars on telecare and self-isolation here



Doro_Welbeing logo

COVID-19 update from Doro/Welbeing. Click on this link.

Doro launches COVID-19 discharge service.

Doro launches COVID-19 service with East Sussex County Council.




CAIR UK supports Wigan Council during Coronavirus.  Click here to read press release



Coronavirus Information and Webinars

Gabby Prowse



Freelance GP practice training, facilitator and coach, Gabby Prowse, has shared these tips with us which members may find useful:

 Extreme Self Care Resilience


Fieldfisher logo
Fieldfisher Webinar: eHealth, mHealth and 3 months of revolution

Monday 1st June 16.45

 eHealth and the demand for virtual healthcare options were set to be on the rise throughout 2020. Covid 19 has accelerated growth in this industry and led to telemedicine and healthcare apps being embraced like never before.

Join Fieldfisher’s regulatory experts Sarah Ellson and Cliodhna McDonough, along with privacy specialist Nuria Pastor, to discuss the opportunities and recent developments in regulation surrounding online healthcare services, new apps and the changing approach to regulating these.

Talking points will include:

  • How lock-down changed perceptions of regulatory risk
  • Online consultations and new entrants to the marketplace
  • Getting new healthcare apps to market
  • When apps are medical devices
  • Hot topics in processing healthcare data
  • Q&A from webinar guests

  Click here to register for webinar


Care Show Logo
Care Show Webinar – Managing your Care Staff through Covid-19

Tuesday 2nd June 2020 14.00 – 15.00


Join Amanda Chadwick, HR expert at Croner i, during this exclusive webinar as she unravels the challenges experienced by owners and proprietors of care organisations during Covid-19 with regards to contract changes, absence sickness, shielding, SSP, agency staff, high risk and vulnerable staff.

Amanda Chadwick, is an experienced and well-known speaker, specialising in all areas of employment law, Health & Safety law and employee wellbeing. Amanda has worked as a successful, presenter/broadcaster/ author for over 25 years advising tens of thousands of business owners with everyday issues in employment and health and safety law, by representing at tribunal, mediating, mentoring, presenting, writing and blogging.

We want to hear your views, if you have any questions you’d like to ask the panellist beforehand, please email me on m.corbett@closerstillmedia.com

Click here to register for webinar


DHS Logo

Digital Healthcare Show Webinar – Reimagining healthcare: Inspiring The next generation? 

Thursday 4th June 2020 11.00 – 12.00


This webinar will look at inclusion and diversity within health and social care, for inspiring the next generation to forge careers in healthtech. It will explore the different perspectives and backgrounds of people who work within healthtech to help shape the future.

Chair: Mala Mawkin – Digital Health Podcast Host at Royal Society of Medicine

The Expert Speakers:

  • Nicola Haywood Alexander – Certified Health CIO (International), CEng, MBA, Digital Sense-maker, Leader and Strategist
  • Rachel Murphy – Chief Executive Officer, Difrent Group
  • Adrian Byrne – CIO at University Hospital Southampton NHS Foundation Trust (UHSFT)
  • Cleveland Henry – Director of Cloud at UKCloud Health
  • Nadine Hachach-Haram – Founder & CEO, Proximie

If you’re curious about learning how to inspire the next generation into healthtech, register now to hear from our leading experts.

Click here to register for webinar




HETT CPD Webinar – Achieving diversity in the digital response during and beyond COVID-19.

Thursday 4th June 2020 12.00 – 13.30


Our expert panel will discuss combating health inequality by using digital to bridge the gaps in healthcare.

What will be discussed?

  • Avoiding digital exclusion.
  • Where are the assumptions of many products and services and how have these resulted in lacking service? What do we need to see change?
  • How poor access and a non-inclusive Digital infrastructure can act as a major health determinant for patients in addition to physical, socio-economic, and personal behaviours.
  • Digital literacy: Acknowledging the gaps and last mile delivery.
  • How do Language and communication barriers contribute towards health inequality?
  • Reaching and managing those with multifaceted challenges sitting within lower socio-economic groups
  • How will digitalization meet the requirements and enhance care of patients with specific needs such as learning disabilities?


Click here to register for webinar (CPD Accredited)


EKT Logo
European Knowledge Tree Group for eTechnology Webinar
Digital Services in the Community – a Better Understanding

Rescheduled to Wednesday 24th June 2020 14.20 – 15.30



EKTG has been based at LSE since 2010. It comprises a widely drawn group including policy makers, designers and implementers, as well as leaders of large and small businesses, academics, third sector, central and local government, health professionals and users. The group shares a desire for fundamental change in the way ageing is perceived and eHealth is delivered.

We have been supported by INNOVATE UK and KTN, this Webinar is in collaboration with KTN.

Through our activity across the EU, we have identified the need for better understanding and implementation of digital and eHealth technologies for all. We also appreciate the need to encourage cross sector working in public and private health, care, housing, education, as well as the technology services and industry.
The Webinar Team includes several EKTG International Ambassadors:

Maggie Ellis, EKTG Coordinator
Henk Herman Nap, Vilans, The Netherlands,
Sofia Moreno Perez, Spain, and Richard Foggie, KTN,

We believe that the changing demography coupled with fast evolving mobile technologies creates a huge opportunity for innovation in delivering services in the community, especially to and with older and disabled people. We were established by senior officials in Brussels and there is a growing commitment across many nations to rapid deployment of services.
We will debate these issues and opportunities with you.

If you have particular questions you would like our panel of experts to address, please send them to Maggie Ellis: westsqas@mac.com and we will try and get through them during the discussion.

This webinar has been made possible through the EKTG programme.

Register here by email


Care Home Staff Move into Tents – Can you Support Them?

Victoria House Staff

Staff at a care home in Ryde have moved into the premises to keep their residents safe from the Coronavirus.  A close relative of the UKTelehealthcare team is lucky to be one of the residents at such a caring home.  Nine of the thirty-one staff have left their partners, families and children to isolate at the home.

A report giving more details was broadcast on the national BBC News (23/04/2020) and again on the BBC South News at Six.  If you missed it on TV the video can be viewed here.

The staff have also been trying to raise funds over the past year to purchase a mangar elk, but since the pandemic fundraising activities have obviously ceased. If any of our members are able to help by donating a mangar elk or contributing in any way towards the fundraising by such caring staff please contact gerry@uktelehealthcare.com


What is Telecare, Telehealth and TECS?

View our web pages using the links below for an explanation of the terminology used and further information.

What is Telecare?    What is Telehealth?    What is TECS


Keep Up To Date With The Digital Switchover!

Visit our new All IP page to read about the latest updates from BT, Virgin and other providers on the digital switchover.

The All IP Working Group (Ofcom, Openreach,  OTA, NICC, BSG and Virgin Media) have published their latest report – 28th May 2020.  Read the report on our All IP page.

Latest updates available from BT on how their IP plans will affect telecare users and ARCS.

Could all ARCS please provide their incoming telephone numbers – see our All IP page for further details.

If you are a member and have a user account you will also be able to access the new All IP Posts and read and respond to new posts.


Recent News

Tunstall Logo

Tunstall Healthcare secures funding to support continued growth. Read their latest press release here.




UKTelehealthcare Represent Members at Two Parliamentary Events in 2020.

The UKTelehealthcare management team have begun the New Year by representing both suppliers and provider members at two Parliamentary events in Westminster.

PCHG panel and Chair
Policy Connect Health Group Panel and Chair Lord Bichard

On the 15th January we attended the Policy Connect Health Group meeting at the House of Commons on the Ageing Society: Beyond Medicalisation in the Future of Ageing which was chaired by Lord Michael Bichard.  The expert panel included Simon Bottery, Senior Fellow in Social Care, The Kings Fund  Dr Anna Dixon, CEO, Centre for Better Ageing, Dr Lorraine Morley, Age Tech Accelerator, UK Lead Professor Judith Phillips, UK Research and Innovation (UKRI) and Baroness Masham.

UKTelehealthcare members also attending the event included Centra, Welbeing, Doro and Possum.

The outcomes from this event will be published on our website once we have received them from our colleagues at Policy Connect.  UKTelehealthcare will continue to work with Policy Connect during the year on related initiatives in the digital health care space, including representing our members on the All Party Parliamentary Group for Assistive Technology (APPGAT).

You can find further information regarding this APPG at https://www.policyconnect.org.uk/appgat/home .



Lisa Cameron MP with Gerry Allmark and Raguraman Padmanabhan
Raguraman Padmanabhan (Telehealth/Care Navigators Clinical and Service Lead, East London NHS Foundation Trust), Lisa Cameron MP (APPG for Disability) and  Gerry Allmark (UKTHC MD)


On the 20th January Gerry Allmark UKTHC MD was invited to attend the European Knowledge Tree Group (EKTG) Symposium – The Value of the Silver Economy using the Gold of the Future which was chaired by Baroness Greengross at the House of Lords.

The Aim of the Symposium was to review the opportunities offered by options put forward by AAL Forum Solutions, the EU Blueprint, UK Government, Healthy Ageing, as recently debated by the HoL Science and Technology Committee. The Symposium also reviewed associated topics raised in earlier EKTG events; to innovate a system to support better awareness of the need to improve education and understanding of how technology can assist for a healthier population, and to identify support from others outside EKTG for this.



The Symposium heard presentations from EKTG members from Switzerland, Germany, UK, Ireland and the Netherlands with commercial input from Fujitsu, Agile Homes and Docobo.  There was also a presentation from Lisa Cameron MP who chairs the All-Party Parliamentary Group (APPG) for Disability.

Alan Willis (EKTG Leadership Group) asked delegates to consider the following actions:

  • What can you undertake – to further the awareness of eHealth services within your environment?
  • Summarize issues and possible actions – for your colleagues, policy makers, and others, that will act as a basis for action at both national and individual levels?
  • Support formal education and knowledge – for policy makers, professionals, industry, users and their families?
  • Identify at least two actions that you can take to go to the EKTG Board meeting on the 7th February 2020

UKTHC have also been requested to provide further input to the All-Party Parliamentary Group (APPG) for Disability by Lisa Cameron MP.


National report from Legrand and GGI calls for public sector leaders to maximise digital outcomes. Read more and download the full report on News.



appello telecare organisation logo

Appello acquires Medvivo’s Careline business. See our News page for further details.




John Cruickshank would like to thank all of our members who participated in the production of the SOCITM review of the care technology market within social care. Read more on News about the review and the report produced.



Members’ Events Coming Up

Please visit our Events page for further details.

15th-16th September 2020 – Home Care Expo, ExCeL, London

29th-30th September 2020 – HETT, ExCeL, London

27th October 2020 – Cambridgeshire TECS MarketPlace, Burgess Hall, St. Ives (postponed)

9th-10th November 2020 – Naidex, NEC, Birmingham

27th-28th April 2021 – HealthPlusCare Show, ExCeL, London

Several MarketPlaces are currently being planned for next year. If you would like us to hold an event in your area please email: gerry@uktelehealthcare.com


UKTelehealthcare is the independent and impartial membership organisation for Telecare and Telehealth professionals, service providers, Clinical Commissioning Groups, Registered Social Landlords, suppliers and organisations with a related professional interest.

Our supply members include most of the UK companies which market the equipment monitoring the safety and well-being of the public, and our provider members include a large number of local authorities as well as private providers. We are dedicated to raising the profile of telecare and telehealth services by making people know how telehealthcare products can transform their lives.

Our mission is to support health and care professionals and suppliers to deliver the widest choice and range of appropriate Technology Enabled Care Services (TECS) to patients, service users and their carers, and to raise awareness and encourage the use of technology.


Get the Answers from your Professional Network!

Members – Why not use our blogging facility to post questions, talk about your products or discuss issues in our General, All IP or Technical Forums? See one member’s comments below.

“I have to say, this is my 1st time utilising the service (I have commented before, but not posted a question) and the response has been fantastic. The customer’s son ended up purchasing a device that was recommended by a forum member.”Hammersmith & Fulham Logo

John Patterson (Assistive Technology Co-ordinator) London Borough of Hammersmith & Fulham


All you need is a member’s web account. If you don’t have one email admin@uktelehealthcare.com.