TECS Logo for telehealth, telecare and TECS

The Telecare, Telehealth and TECS Hub for Health and Care Professionals, Service Users and Carers


UKTelehealthcare is the independent and impartial membership organisation for Telecare and Telehealth professionals, service providers, Clinical Commissioning Groups, Registered Social Landlords, suppliers and organisations with a related professional interest.

Our supply members include most of the UK companies which market the equipment monitoring the safety and well-being of the public, and our provider members include a large number of local authorities as well as private providers. We are dedicated to raising the profile of telecare and telehealth services by making people know how telehealthcare products can transform their lives.

Our mission is to support health and care professionals and suppliers to deliver the widest choice and range of appropriate Technology Enabled Care Services (TECS) to patients, service users and their carers, and to raise awareness and encourage the use of technology.


What is Telecare, Telehealth and TECS?

View our web pages using the links below for an explanation of the terminology used and further information.

What is Telecare?    What is Telehealth?    What is TECS


February Forums

Last weeks’ Forums at Hammersmith Town Hall attracted a large number of members on both days with Virgin Media, BT and OFCOM all presenting on the upcoming digital changeover and the latest updates.

BT and Virgin both have test labs where TECS equipment suppliers can take equipment to be tested over IP lines, and both organisations will be keeping members updated on further developments through the All IP section of our website and the All IP on-line forum.

Gavin Bashar, the Managing Director of Tunstall, also presented at our Providers’ Forum with Mark Stratford, their Digital Transformation Director, on Tunstall’s digital transformation strategy.


Two new members, Lynne Arenas from VisitHealth, and Deepak Samson from Connected Care Solutions, also attended the Forums. Lynne told us about VisitHealth, a private healthcare company bringing services to the home or workplace.(https://visithealth.co.uk).  Deepak showcased their latest product, ETHEL, a smart device for people with little or no computer skills (https://myethel.co.uk).


The presentations prompted a lot of discussion and there were many questions on the digital changeover from members, but there was still time for some humour!

UKTelehealthcare would like to thank all the presenters who came to the Forums, and especially John Patterson from Hammersmith and Fulham for providing the venue. The presentations are all available on the Members’ Area of our website (but you will need to log in). If you need a user account please email admin@uktelehealthcare.com.


Keep Up To Date With The Digital Switchover!

Visit our new All IP page under the NEWS tab to read about the latest updates from BT, Virgin and other providers.

If you are a member and have a user account you will also be able to access the new All IP Forum and read and respond to new posts.


Tunstall’s Statement in Response to a UKTelehealthcare Enquiry

Tunstall Statement Dated Monday 4 February 2019

Subsequent to a recent UK Telehealthcare member enquiry, we are happy to provide clarification on the points raised:

Regarding the comments around Tunstall Response, we would like to reassure our customers and service users that Tunstall Response continues to offer high levels of service and our highest priority remains the safety and wellbeing of the people we support. This is underlined by significant and sustained investment levels in our UK response centre infrastructure, people and their training.

In the latter part of 2018 we implemented an upgrade to the operating system at our Response Centre as part of our commitment to continuous improvement and, to provide a foundation for a more digital future. Unfortunately, this upgrade did result in an intermittent disruption to services to some of our customers. These issues have now been resolved, returning our service levels to the expected levels of service, which are audited and validated by the TSA.  During this transition period, we endeavoured to keep all affected customers appraised of the situation and ensured appropriate corrective actions were taken to minimise any disruption and/or inconvenience.

The reference to Tunstall’s financial position is ill-informed. It refers to articles published some years ago, which were equally ill informed and is not representative of our operating position as a business. Charterhouse’s funding of Tunstall is by way of extremely long-term loan notes, not repayable until 2098, demonstrating the long-term support Tunstall enjoys from Charterhouse and its other shareholders.

Tunstall has delivered a strong FY18, with revenues of £208m, after exclusion of the recently sold US division, up by £2m over the prior year. FY18 EBITDA of £47m contributed to strong cashflows before debt servicing, and a closing cash balance for the year of over £22m. 1st Quarter performance in FY19 has been equally impressive, with GBP 53.1m turnover (again excluding the US), representing a 3% growth on a year-on-year basis, and an EBITDA uplift of 8% YoY.

Tunstall is a long-established organisation and we will continue to invest in developing innovative, market leading solutions and working in partnership with our customers to help them maximise the transformational opportunities presented by the digital switchover.

Gavin Bashar
Managing Director
Tunstall Healthcare (UK) Ltd

Latest News

mindme logo


Mindme wins two prestigious Social Care awards. More information on News



appello telecare organisation logo


Appello and Grand Union Housing provide digital living solution in Bedfordshire. Read more on News




See Camden’s latest vacancy for a Telecare Installation Officer on Jobs and Tenders




Tunstall Appointed Lead Partner for Innovative Scottish Government TEC Programme –  Read the Press Release on News





Read the CPA’s report on new ways of working in Adult Social Care Services on our News page





PPP Taking Care takes over Chichester Careline – Read more on News




TecAngel announce launch of new website – See Press Release on News




Alternative recommendations to replace 3Rings service – Read announcement on News




Welbeing takes over Liverpool Mutual Homes alarm contract – More details on News



appello telecare organisation logo

Appello Launches new AppelloApp – go to News for their Press Release




Canary Care Acquired by Lifecycle Software UK – Read the Canary Care Press Release on News





Doro Acquires Welbeing – See latest Press Release on News


Members’ Events Coming Up

26th-27th March 2019 – Naidex, NEC, Birmingham

13th June 2019 – Suppliers’ Forum, Venue TBC

14th June 2019 – Providers’ Forum, Venue TBC

Several MarketPlaces are currently being planned for next year. If you would like us to hold an event in your area please email: gerry@uktelehealthcare.com

26th-27th June 2019 – Health+Care Show, ExCel, London

1st-2nd October 2019 – HETT (Health Excellence Through Technology, formerly The UK Health Show), ExCel, London

22nd October 2019 – Cambridgeshire TEC MarketPlace,The Burgess Hall, Westwood Rd, Saint Ives PE27 6WU


This year we are again partnering with NAIDEX – Europe’s largest event for the disability and independent living sector!

Taking place on the 26th and 27th March at the NEC Birmingham you will see the latest in mobility products, assistive technology, accessible business advice, home and office adaptation equipment as well as many others.

You will also get the opportunity to hear over 250 CPD-accredited seminars covering a wide variety of topics such as employability, success, mental health, technology, accessibility and inclusion.



Register here for your free visitor ticket. 







Get the Answers from your Professional Network!

Members – Why not use our blogging facility to post questions, talk about your products or discuss issues in our General, All IP or Technical Forums? See one member’s comments below.

“I have to say, this is my 1st time utilising the service (I have commented before, but not posted a question) and the response has been fantastic. The customer’s son ended up purchasing a device that was recommended by a forum member.”Hammersmith & Fulham Logo

John Patterson (Assistive Technology Co-ordinator) London Borough of Hammersmith & Fulham


All you need is a member’s web account. If you don’t have one email admin@uktelehealthcare.com.