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The Telecare, Telehealth and TECS Hub for Health and Care Professionals, Service Users and Carers

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Date Reset for Digital Switchover

The industry are now working to a date of January 2027 to safely move the remaining customers off the PSTN network. For BT customers, that will mean either moving to Digital Voice, or the newly announced Dedicated Landline Service for those customers that don’t have Broadband.

Read press release here.

Openreach Logo

Letter from Openreach 16/05/2024

You may have heard of BT Group’s announcement this morning, around their intention to reset the date for the switching off of the Public Switched Telephone Network (PSTN).  The original date we’ve all been working towards was December 2025.  BT Group announced today the reset of this date to 31 January 2027.

Our copper product ‘Wholesale Line Rental’ (WLR) relies on the PSTN to work and we planned to withdraw this product in December 2025 in line with the PSTN switch-off.  Openreach will realign the withdrawal of WLR date to 31 January 2027. This additional 13 months allows more time for Communications Providers (CPs) to safely migrate their vulnerable customers off of the PSTN.

How does this change affect CPs (also known as Service Providers, like Sky, TalkTalk, BT etc)
Our message to CPs is to continue migrating at pace (where it is safe to do so). 
CPs now have more time to identify and safely migrate their vulnerable customers, but we encourage them to do this as soon as they can.
We will continue to work with CPs on complex migration scenarios.

What does this mean for you?
You should by now have an inventory of all your lines and associated Service Provider(s). If you’re not already talking to your Service Provider, please make plans to do so ASAP.

Please continue to audit any devices on your estate, whether that’s a lift alarm, monitoring service or telecare device. Reach out to your device suppliers and get help and advice on the compatibility of these devices on a digital network.

The urgency for switching customers onto digital services grows by the day because the 40-year-old analogue landline technology is becoming increasingly fragile and harder to maintain service. We encourage you to continue with your current plans to switch to digital as soon as possible.

What about the vulnerable?
We’ve been working closely with CPs to develop a new ‘Prove Telecare’ service which would help to ensure that telecare devices still work after an engineering visit to upgrade an end customer to a digital service. This service will be trialled later this year.

BT Business plan to launch a new service (available until 2030) called ‘Pre-digital Phone Line’. BT Business are inviting CPs to register their interest to become resellers of this service to their customers. This service will give end customers an analogue type of voice service, with power on the line via their master socket. This is a temporary solution rather than a long-term alternative to digital.

In December 2023, many CPs signed a UK Department for Science, Innovation and Technology (DSIT) PSTN Charter to protect vulnerable customers. And, in January 2024, we signed a complimentary Network Operator Charter. This led to several CPs pausing their non-voluntary migrations to make adjustments to their processes. This includes further work to identify vulnerable their customers.

We’ve updated our FAQs regarding the PSTN switch-off reset, in the first instance please check here if you have any questions


John Livermore (All-IP Industry Engagement Manager)

Web: openreach.co.uk

Important briefing from BT about incorrectly connected telecare equipment. Please read.

Incorrect use of BT Digital Voice Adapters with Telecare equipment.

This briefing is for providers and installers of dispersed analogue telecare equipment that connects over residential telephone lines provided by BT or EE.

Healthcare alarms or medical pendants MUST NOT be plugged into a BT Digital Voice Adaptor. 

Compatible* analogue telecare alarms should only be plugged into the green phone port located on the back of the BT Smart hub broadband router provided to BT Digital Voice customers.

Customers migrating to BT Digital Voice may be provided with one or more BT Digital Voice Adapters. These allow existing telephone handsets to continue to be used where they are in located away from the BT Smart hub.

The BT Digital Voice Adapter has not been tested for use with telecare alarms and will not work in the event of a power cut. The adapter is designed for use with telephone equipment only.

Other phone providers may also refer to ‘adapters’ but these should not be confused with the BT Digital Voice adapter. 

*Compatible analogue telecare equipment confirmed to work with BT Digital Voice is determined by the individual telecare service provider.

British Telecommunications plc

Registered office:

One Braham, Braham Street

London E1 8EE

Registered in England No 1800000  


Keep Up To Date With The Digital Switchover!

Ofcom Logo

Fire Industry Association Webinar on 2G/3G Switch Off. Details on our Digital Phone Switchover page.

Ofcom Logo

Awareness of 3G Network Switch Off. Read the recent Ofcom letter on our Digital Phone Switchover page.

Forced migration of customers to digital landlines paused. Read BT’s letter on our Digital Phone Switchover page.

“We’d also encourage any vulnerable customers who have concerns or who haven’t told us about their circumstances to give us a call on 0330 1234 150.”

Openreach Logo

Openreach stop selling WLR. Read the latest letter on our Digital Phone Switchover page.

NCS Releases Universal Digital Composer. Further details on our Digital Phone Switchover section.

Guidance from Careium on the 2G and 3G phaseout and its impact on telecare. Read their report on our Digital Phone Switchover page.

BT roll out their new home phone service across East Midlands. Details on our Digital Phone Switchover page.

TECS Logo for telehealth, telecare and TECS

We have published a list of the latest digital ready telecare devices available. See our Digital Phone Switchover page.

Everon Logo

Everon have published a blog – How to Transition Safely from Analogue to Digital (Dos and Don’ts). Read more on our Digital Phone Switchover page.

Openreach Logo

Openreach message to telecare ARCs and associated contacts. Read their letter on our Digital Phone Switchover page.

TalkTalk Logo

TalkTalk encourage everyone to use their All IP Test Lab. Details on our Digital Phone Switchover page.


Skyresponse Logo

Skyresponse launches WardenLink. Read press release on News.

Careium partners with CAIR to offer care solution. Details on News.

Legrand and Possum Extend Exclusive Agreement for NOVOCare. Read more on News.

Taking Care acquires Technicare Solutions prevention platform. Full details on News.

Pivotell and Yorbl join forces. Read press release on News.

Everon Logo

Data Security and Privacy in TEC. Read Everon’s latest article on News.

Everon Logo

Read Everon’s article on misconceptions around SIM-based TEC solutions on News.

Astraline’s press release on their latest research project – The Science of Safer Homes – can now be read on News.

Yorbl Logo

Orbl CEO writes article on Assisted Living Technologies. Now available on News.

NRS Logo

NRS partners with Sheffield City Council. Read press release on News.

Careium partners with IoT Solutions Group. More details on News.

Skyresponse Logo

Skyresponse and TeleAlarm join forces. Read press release on News.

What is Telecare, Telehealth and TECS?

View our web pages using the links below for an explanation of the terminology used and further information.

What is Telecare?    What is Telehealth?    What is TECS

Who are UKTelehealthcare?

UKTelehealthcare is the independent and impartial membership organisation for Telecare and Telehealth professionals, service providers, Clinical Commissioning Groups, Registered Social Landlords, suppliers and organisations with a related professional interest.

Our supply members include most of the UK companies which market the equipment monitoring the safety and well-being of the public, and our provider members include a large number of local authorities as well as private providers. We are dedicated to raising the profile of telecare and telehealth services by making people know how telehealthcare products can transform their lives.

Our mission is to support health and care professionals and suppliers to deliver the widest choice and range of appropriate Technology Enabled Care Services (TECS) to patients, service users and their carers, and to raise awareness and encourage the use of technology.

Get the Answers from your Professional Network!

Members – Why not use our blogging facility to post questions, talk about your products or discuss issues in our General, All IP or Technical Forums? See one member’s comments below.

Hammersmith & Fulham Logo

“I have to say, this is my 1st time utilising the service (I have commented before, but not posted a question) and the response has been fantastic. The customer’s son ended up purchasing a device that was recommended by a forum member.”

John Patterson (Assistive Technology Co-ordinator) London Borough of Hammersmith & Fulham

All you need is a member’s web account. If you don’t have one email admin@uktelehealthcare.com.