The vacancies below have now expired.

Specialist Installation Officer – Telecare

Location: Southwark Council Contact Centre, London SE15

Starting Salary:  £27,510

Working Hours: 36 hours weekly, Monday to Friday

Full clean driving licence required

The post will require an Enhanced DBS Check

This is a temporary full-time position.

Southwark Monitoring and Alarm Response Team (SMART) are looking for a Specialist Telecare Installation Officer.

We work closely with the emergency services and Telecare has been described as the ‘4th emergency service’.

As a member of the SMART team, working with Occupational Health colleagues, you will be required to install specialist telecare equipment in clients homes.

The service uses Telecare (pendants and other technology) to enable vulnerable people to live more independently in their own homes. This can help prevent the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.

We provide a call monitoring and response service to over 5000 Southwark and Lambeth residents 24/7/365. The service has recently gained accreditation with the Telecare Standards Association for a second time. We are constantly working to further develop the service.

The team are part of Southwark Council’s Contact Centre, based in Peckham.

We currently have a number of vacancies for suitably qualified people

About You:

You enjoy working with and supporting vulnerable people to help ensure they are safe and well at all times.

You will have direct and substantial experience in a similar role, installing specialist equipment as prescribed by social care colleagues in a local authority or health setting.

You will have a thorough understanding of the needs of very vulnerable people and excellent people skills.

Please contact: Janice.Jones-Alleyne9@southwark.gov.uk for further information or to apply for the post.

Closing date for applications: 30/10/2020

 

Telecare Installation Review Officer

 

Location: Careline Control Centre. Ludham, Lismore Circus. NW5 4SE

Salary: £30,893 – £35,488

Contract Type: Permanent, Full time, 36 hours per week

Alternative flexible working options available/open to discussion. Click HERE for information on Camden’s flexible working options.

Some posts at Camden are politically restricted, which means individuals holding these posts cannot have active political role. For a list of all politically restricted roles at Camden click here.

Picture of girl with Do What You Love banner

Camden is listening to everyone, including you.

We’re giving a platform to people inside and outside our community. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind.

As Telecare Installation Review Officer, you will help our more vulnerable residents live healthy, active and independent lives for as long as possible and to have control of their lives.

The Role 

You’ll bring your excellent customer service skills to this role, where you will work amongst a highly multi-skilled team. You will work across multiple sites to enable service users to become more independent and safe in their own living environments and be involved in installing, testing, maintaining and the repair of telecare assistive technology equipment.

About You

Due to the nature of this role, you will need to hold full current driving licence and you will be required to take the council’s driving assessment.

But, we are also looking for someone that can bring their on-point communication and people skills who will be confident in working with vulnerable adults and showing empathy for their needs. We need you to be able to think on your feet and be a practical thinker.

Ideally, you will also have strong experience of installing basic to more complex telecare equipment

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we support vulnerable adults, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

About Camden

Working for Camden you’ll receive a host of great benefits, Click HERE to see full details.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website.

How to Apply

To apply for this job please follow the “Apply” link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Sunday 25th October 2020 at 23:59

Interviews to be held: TBC

Please quote reference: 200000DI

To view the Job Profile please click HERE

 

 

 

 

 

Careline Deputy Manager

 

Salary Range: £35,637 – £38,403 per annum
Work Location: 43 Beavor Lane, Hammersmith, London W6 9BL & associated sites

Hours per week: 36

Contract type: Permanent
Closing date: 6 September 2020
Interview date: Week commencing 14 September 2020

Contact details for an informal discussion:  Nia Evans, Head of Provider services at nia.evans@lbhf.gov.uk or on 07768 414807

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.

Our priorities are: doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly. This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers. We also provide a No Reply service to commissioned care services.

We are currently looking to recruit a Careline Deputy Manager to support the manager to lead Careline in continuing to deliver a consistently high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision and service development.

The Careline Deputy manager will be required to play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year.  Postholder will also deputise for the Careline manager, taking responsibility for day to day compliance, managing delegated areas of responsibility, including supervision, appraisals and staff training.

The successful applicant will be required to prepare management information on the Careline Service, including statistical and data analysis, and to ensure that the service is cost effective, provides value for money and that budgets are not overspent and to support the Careline manager in wider service development and preparation for the digital transformation.

To be successful in this role you will need to have a flexible approach to working arrangements as you will be required to provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis. Ability to communicate effectively with a wide range of people and excellent IT and administration skills, including data collection and customer service, are essential.

Experience of managing a 24-hour service and working with other Adult Social Care agencies, stakeholders and external agencies is desirable.

Role Responsibilities:

  • To play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year
  • To provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis.
  • To ensure that the service provided by the Careline Team is of a consistently high standard, meets the needs of Hammersmith & Fulham’s diverse communities, and the quality and standards of practice and performance in all areas of service delivery
  • To lead and directly manage delegated areas of responsibility as determined by the Careline manager.
  • To work collaboratively with residents, families/carers, professionals and the wider community to ensure residents receive an excellent person -centred service.
  • To assist the Careline Manager to ensure that the service is cost effective, provides value for money and that budgets are not overspent.
  • To engage in the wider development of the Careline service in LBHF with council colleagues and external partners.

For more information about this role please refer to the Job Description.

 

 

 

Duty Careline Officer – LBHF38919

 

Salary Range: £31,434 – £32,577 per annum
Work Location: 43 Beavor Lane, London W6 9AU
Hours per week: 36
Contract type: Permanent
DBS check: Enhanced

Driving License: Must hold a full clean driving licence and be able to drive a manual vehicle.
Politically Restricted post: No
Closing date: 6 September 2020

Interview date: Week commencing 14 September 2020
Contact details for an informal discussion: Nia EvansProvided Services Service Manager, on 07768 414807 or via email: nia.evans@lbhf.gov.uk

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.
Our priorities are; Doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly.  This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers.  We also provide a No Reply service to commissioned care services and an Out of Hours Homeless service.

We are currently looking to recruit an experienced Careline Monitoring and Response Officer to join our dedicated team to deliver a high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision. The position is for a weekday (Monday to Friday) Duty Careline officer. It is essential that you have a flexible approach to working arrangements as you will be required to work 4 out 8 bank holidays.

To be successful in this role you will need the ability to communicate effectively with a wide range of people, sometimes under difficult circumstances and respond under pressure, and the ability to handle crisis situations calmly, quickly and logically, is essential. Good IT and administration skills and customer service are essential.

Experience of working with other Adult Social Care agencies, lone working and installation of telecare alarms/equipment is desirable.

Role Responsibilities:

  • To work Monday to Friday during office hours. Including 4 out of 8 bank holidays.
  • To work within European working directives
  • To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
  • To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.
  • To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.

For more information about the role please see the full Job Description

 

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