Vacancies

Telecare Product Support Engineer

Location: Remote UK
Hours: 37.5 hours per week
Salary: Competitive Salary & Benefits

Who We Are:

At Careium UK, we are one of Europe’s leading telecare organisations, dedicated to enhancing the lives of over 250,000 clients. Our mission is to empower our clients to live richer, more independent lives through our cutting-edge digital telecom systems. Our services ensure that vulnerable and elderly individuals feel safe both at home and in the outside world. With our 24/7/365 Alarm Receiving Centre and Mobile Response Team, we are always ready to provide support.

About the Role:

Join Careium UK and make a real difference! As a Telecare Product Support Engineer, you’ll directly impact the lives of our clients. You’ll be part of a dynamic team, providing essential support for our telecare devices and systems. This role offers a unique blend of purpose and career growth, allowing you to contribute to the community while advancing your professional journey.

Key Responsibilities:

• Provide support for IP/Telecare devices to Careium teams and customers.
• Monitor, resolve, and update Zendesk cases from Customer Services/Clients.
• Collaborate with Product/Development teams to implement updates and changes.
• Diagnose and correct configurations related to monitoring platform connectivity and databases.
• Handle telecare fault reports via telephone and email, resolving issues promptly.
• Program new telecare units for sales stock and remotely for existing/new customers.
• Assist the engineering team and support sub-contractors as needed.
• Conduct training sessions for install teams and customers.

 What We’re Looking For:

• Proven experience in the Telecare/TEC industry (Essential).
• Relevant educational qualifications (GCSEs, NVQ level 2/3, ONC, or apprenticeship).
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Knowledge of IP/Telecoms, especially in the social alarms market.
• Ability to work independently and as part of a team.
• Flexibility and enthusiasm for the role.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for development and progression.
• Annual leave that increases with your length of service.
• Enhanced sick pay with tenure.
• Company Maternity/Paternity Pay.
• Cash Health Care plan with discounts on Dental, Optical, and more.
• Life Assurance worth 3 times your annual salary.
• Pension contributions up to 6%.

If you’re passionate about making a difference and have the skills we’re looking for, we’d love to hear from you. Apply now and become an Everyday Hero at Careium UK!

Click here to apply.

The vacancies below have now expired.

The Role

Are you ready to make a real difference in the lives of our community members? Southwark Council is seeking a passionate and driven individual to join us as an Analogue-to-Digital Delivery Manager on a 12 month Fixed Term basis. This is a unique opportunity to play a pivotal role in our SMART Digital Transformation Programme, ensuring the seamless transition to digital telecare equipment for approximately 3,000 service users in Southwark and Lambeth.

As our Analogue-to-Digital Delivery Manager, you will lead the implementation and roll-out of digital telecare equipment to homes across our community. Overseeing the entire process, you’ll be at the forefront of change as we replace existing analogue equipment with cutting-edge SMART technology. 

Key Responsibilities

• Providing operational leadership for the SMART Digital Transformation Programme.
• Managing the day-to-day operations to ensure the smooth delivery of the programme.
• Utilising your project management and business analysis expertise to drive success.
• Effectively managing staff and financial aspects of projects to meet objectives.
• You’ll lead a dedicated team of Telecare Installation and Review Officers and Business Support Officers, guiding them in supporting residents through the transition from analogue to digital equipment.

How will you make an impact as our analogue-to-digital delivery manager?

• Previous Project Management experience in Digital Telephony or SMART conversion Technologies preferably within a local authority or public sector organisation. 
• Has proven experience in project management and business analysis.
• Demonstrates strong leadership skills and the ability to motivate teams.
• Is passionate about driving change programmes and delivering results.
• Lead transformative projects that shape the future of digital telecare.
• Thrives in a fast-paced, dynamic environment.
• Demonstrated expertise in project planning, people management, training design and delivery, and performance management.
• These roles offer flexible home working blended with travel into Queens Road Peckham.
• The role is being offered on a 12 month fixed term basis.

Additional Salary Details

In this highly valuable role you’ll directly contribute to our mission of delivering nothing short of exceptional service for our diverse range of Southwark residents. This programme is crucial, as it aligns with the planned retirement of analogue communication protocols (copper phone lines) by the end of 2025.

About Southwark Council

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. 

Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Benefits and more information: https://jobs.southwark.gov.uk/why-us

Recruitment Timetable

Contact: Alison Thrower (Programme Lead) – alison.thrower@southwark.gov.uk

Application Closing Date: 11.59pm on 21st May 2024

Interview Date: 29^th May 2024

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

A2D Delivery Manager Job Description

Lancashire-based company, Chiptech, which is at the forefront of the digital transformation for the assistive technology sector, is thrilled to announce the addition of several exciting roles to their growing team.

The number of new positions reflects their commitment to excellence and continued rapid growth in the industry. Roles include Product and Project Co-ordinator, Technical Support Administrator, Sales Consultant, Configuration Engineer and Finance Administrator.

Located in the historic city of Lancaster, the double Lancashire Red Rose Award winners for Scale-up and Small Business in 2023 prides itself on not just building market-leading technology, but crafting opportunities for growth, innovation, and success. As a dynamic force in the ever-evolving landscape of technology, this UKTelehealthcare Support Member is more than a company, it’s a community of passionate individuals committed to pushing boundaries and driving change.

Chiptech’s core values are at the heart of everything they do, fostering creativity and innovation. They believe in the power of diverse perspectives and collaborative minds working together to solve complex challenges.

For more information on Chiptech’s current roles, head to www.chiptech.uk/careers.

The Role

Southwark Council are recruiting several Telecare Installation Officers to help replace community alarms across Southwark and Lambeth as part of the Digital Transformation of analogue phone lines.

Your role will be to Review clients who currently receive a service from SMART (Southwark Monitoring & Alarm Response Team) and where appropriate, visit them in their home to replace their analogue alarm to a digital type. There may also be additional equipment you will programme to the alarm and install in the person’s home, eg smoke alarm, fall alarm.

About Southwark

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.  Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

About You

We are seeking people who:

• Have an understanding and interest in technology
• Enjoy working with people who are older or who have complex health needs
• Value a role in a team but can also work on their own under pressure
• Are confident with problem solving
• Can demonstrate excellent written and verbal communication skills

Training will be provided in the programming and installation of the equipment as well as the paperwork you will be expected to complete. You may need to train other colleagues in the work you have been carrying out.

You also need to have a driving license and pass a Southwark Driving Assessment

This post is also subject to an Enhanced Disclosure and Baring Service application

If you would like to find out more about this post, please contact Alison Thrower- Programme Lead alison.thrower@southwark.gov.uk.

Additional Salary Details

Please be advised that this is a fixed term 12 months contract.

Benefits and Further Information

Southwark Website

Job Description

Recruitment Timetable

• Application Closing Date: 11.59pm on 1st January 2024
• Interview and Assessment: WC 15th January 2024

Guaranteed Interview Scheme

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

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Croydon Council, Adult Social Care & Health, Adult Provider Services

Role:            Team Leader Careline & Telecare

Service:        Careline and Telecare

Grade:          11 + Shift Allowance & Enhancements (this post is subject to operational duties)

Location:       Bernard Weatherill House/Flexible

Hours:          36 (The postholder will be required to cover operational services from time to time).

The Service:

Careline and Telecare is a 24/7 service that utilises technology to support residents to remain safe and independent in their own homes.  As well as installing and maintaining technology in residents’ homes, the service also offers a 24/7 response and lifting service.  In total, the service supports over 2,500 residents.  The service is going through a period of development, which will involve expanding the current service model to reach more residents.

The person we are looking for will jointly manage and support 19 Careline Responders who work across a 24hour service.  They will need to have the ability to manage and lead the team on a day-to-day basis whilst supporting, contributing, and implementing changes in the strategic vision and plan.  Experience in managing or supervising is required, along with good organisational skills.  They also need effective communication skills and good ICT skills.  A working knowledge Telecare/Assistive Technology is desirable.   Due to the nature of the service, there may be times when the person in this position will be required to work operationally, this will involve working out of hours.

If successful you will be part of a professional, friendly, and committed team.

Please contact marlene.bryce@croydon.gov.uk if you would like to discuss this role further.

You can apply for the position via Croydon Council website @ www.croydon.gov.uk

Closing date 11.59pm 3/12/2023

Job Title: Digital Platform Account Executive

Reporting to: TECs & Monitoring National Sales Manager

Business Unit: Legrand Care

Base Location: Home/Office Based
Other Work Locations: Stockport/Cramlington & Nationally

Main Purpose of the Job:

Working alongside the Senior Digital Platform Account Executive and reporting to the National Sales Manager, you will be required to support our customers with all aspects of the Answerlink and Pulse CMP platforms. In line with business objectives, you will work closely with customers within your defined area to ensure account retention through excellent product knowledge and high levels of customer service. This will involve at least 2 visits per year to each customer in addition to regular account reviews ensuring customer satisfaction is met. You will be responsible for ensuring any customer training needs are met and coordinated between yourself and the Senior Digital Platform Account Executive. You will support the Business Development Managers in the sales process including new customer demonstrations and tenders. You will ensure all quotes required for Answerlink are concise, accurate and in line with company procedures.

Key Duties:

• With the Senior Digital Platform Account Executive, take joint ownership of Answerlink customer retention.
• Support customers’ needs and expectations.
• Plan, coordinate and deliver customer training between yourself and the Senior Digital Platform Account Executive.
• Working with the BDMs, you will support them at customer meetings with demonstrations on all operational aspects of the Answerlink and Pulse CMP Platform – pre and post sales where required.
• Support the BDMs with the generation of Answerlink quotations where required. You will be responsible for ensuring all quotes generated are concise, accurate and in line with company procedures.
• To engage with existing customers to ensure they are satisfied with the company’s products and services with a view to adding additional modules and training in line with their business plan.
• Schedule regular account reviews with Answerlink customers.
• Visit each Answerlink customer within your defined region at least twice per year and carry out a GAP analysis once per year. Where needed, you will also support the Senior Digital Platform Account Executive to fulfil this requirement for all customers if required to do so.
• Support the business with tender responses when required, especially when the tender is for a monitoring solution.
• Working with the National Sales Manager to provide intelligence relating to control centre movement in the industry to aid to business growth.
• Perform telephone-based functions including (but not limited to) sales, appointment making, relationship building/maintaining, profiling in-line with the agreed business plan.
• Keep an accurate record of all visits and telephone contacts on the Sales Force CRM system and ensure shared, electronic diary is always kept up-to date.
• Take an active part in scheduled conference calls, sales meetings, exhibitions, and conferences as instructed and perform in a professional and business-like manner at all times.
• Work closely with the Answerlink Product Owner to ensure Requests for Change are logged, discussed, and added to the roadmap where possible. This also includes discussing the outcome of RFC decisions with customers ensuring expectations are set and managed.
• Work closely and engage with R&D with regards to User Acceptance Testing and assistance with any collateral required in conjunction with the Senior Digital Platform Account Executive.
• Ensure that Company procedures are followed at all times.
• To assist the National Sales Manager/Company in any other duties that may be required.
• Always abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

Knowledge/Experience/Key Skills

• A minimum of five years experience in the Assisted Living Sector and in particular monitoring platform environment
• Excellent customer service/relationship skills.
• Good presentation skills, ability to transfer knowledge effectively.
• Good telephony and telesales skills.
• Be flexible to both business and industry changes.
• Well organised and able to prioritise and multitask.
• Self-motivated and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management skills.
• Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
• Computer literate with a minimum basic Word and intermediate Excel skills, specifically, spreadsheet capability.

Applications by CV and covering letter to:
Trevor Hoggard – National Sales Manager TECs & Monitoring (trevor.hoggard@legrand.com)

Closing Date: Friday 29th September

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