Vacancies

The vacancies below have now expired.

We are looking for a self-driven and highly motivated National Sales Manager to manage and mentor our TECs and Monitoring Solutions sales team under the instruction of the Managing Director (UK) to achieve business goals and growth within the respective division, forming part of the Legrand Care business unit.

The role focuses on developing and managing our end-to-end Digital offering for the TEC’s industry, from our at Home Alarms to our Digital Alarm Receiving Centre software, identifying and executing opportunities and maximizing profitability. Working closely with the Sales team and customers to assist their transitions from analogue to digital while optimising the customer experience by facilitating expert training & comprehensive support to new and existing customers. Work closely with the Managing Director and the rest of the TEC’s team and represent the company at industry events.

For further information please click:  NSM TECs & Monitoring 2023

Please send your up-to-date CV and a cover letter to: chris.donnelly@legrand.com

Closing Date: 3rd February 2023

Post: Customer Experience Manager

Department: Mole Valley Life

Salary: M2

Salary Range: £36,652-£39,519

Location: Dorking/ Leatherhead/ Surrey/Home

Reports to: Mole Valley Life Business Development Manager

Reports: TECS Team Manager, Customer Service, Living & Ageing Well Assistant, Field Officers

Mole Valley Life has a rare and fantastic opportunity for someone from a customer service background, who is passionate about making a difference to join a growing team in a fast paced, innovative service.

About Mole Valley Life

Operated by Mole Valley District Council, Mole Valley Life supports people who may require assistance in their everyday lives, allowing them to remain living independently in their home and connected to their communities.

About the Lifeline Alarm and TEC service

Mole Valley Life’s nationally recognised, award winning and TSA accredited, Lifeline Alarm and TEC service utilises traditional telecare equipment, alongside cutting edge digital technology and proactive wellbeing calls, to provide bespoke, person centred solutions for clients; empowering them to live independently at home for longer.

About the role

• You will focus on delivering the customer experience through managing the multifunctional customer facing teams by consistently measuring performance and coaching teams to achieve success.
• You will develop and execute a marketing strategy to support older persons’ services within Mole Valley and the wider Technology Enabled Care Services (TECS)
• You will be responsible for building and maintaining relationships with key partners in Adult Social Care and the NHS whilst also liaising with the Community and Voluntary sector.
• Develop promotional material for the Mole Valley Life brand develop new innovation and service streams/channels to increase awareness of services.
• You will work consistently and proactively as part of a dynamic team to meet performance targets as required by Mole Valley District Council’s (MVDC) standard of service, the Technology Enabled Care Standards Authority (TSA) and contractual service agreements

About you

• A motivated and resilient leader with experience of staff and service management in a customer facing role
• Excellent written and verbal communicator and networker for a wide range of channels including social media platforms, with the ability to adjust the style of written and oral communication to suit the channel and audience.
• Be commercially aware with the ability to creatively think and develop new ideas and ways of working
• Persuasive and skilled negotiator with strong decision making skills
• Caring and considerate nature, showing awareness, sensitivity and consideration for the needs of the older and vulnerable

For you
Hybrid working with flexibility
We’re less about you driving to work and more about driving down our carbon footprint (meeting our pledge to be carbon neutral by 2030).

Our hybrid working policy offers many employees the opportunity to work from home up to three days at week should they wish (pro rata for part time working).

In support of our people and our Climate Change Strategy, we welcome hybrid working and are happy to talk flexible working too, where appropriate to the role.

Further info

For an informal chat about the role, please contact Stuart Cole on 01372 204506.

Closing date for applicants:  Midday on 27 January 2023

Interview dates: Week Commencing 6 February 2023

DBS check required: Yes

How to apply

Click apply now or email our careers inbox. Submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

“Celebrating Diversity and Inclusion for All”

Reporting to: UK Managing Director & Sales Director

Market area: Scotland and the North of England

IMPORTANT – It is imperative that you are based in Scotland or the north of England to be able to commute to and facilitate client meetings / industry events.

The brief:

This is a very exciting time to be joining us. You will work to create trusted long-term relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, identify, and develop new business from existing clients and actively seek new sales opportunities utilising the Everon range of Digital Assistive Technology Solutions.

Responsibilities:

• Operating as the lead point of contact for all matters specific to your area and or named accounts.
• Building and maintaining strong, long-lasting customer relationships ensuring the ongoing development of the system capability utilising SMART sensors and Machine Learning specific to Health and Social Care Issues.
• Overseeing customer account management, including negotiating contracts and agreements to maximise profit in line with agreed targets (sales and revenue).
• Ensuring Customer expectations are met re installations – working with Internal and external stakeholders to ensure smooth and efficient processes are driven.

Objectives:

• Working towards your financial targets.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast accurately and track key account metrics (e.g. quarterly sales results and annual forecasts) using Pipedrive.
• You can develop strong relationships with customers, connecting with key commissioners within the health housing and social care arena as well as both internal and external stakeholders and preparing sales reports.
• You can answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including customer service and product development departments) to improve the entire customer experience.
• You will be familiar with account management software (CRM – Pipedrive), communicate effectively and understand all aspects of customer behaviour.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Attend and represent Everon UK at regional and national conferences and exhibitions. Attend monthly business review meetings with UK SD to review the following key aspects of the role; Sales v Target – Pipeline Development – Area Promotions.

Requirements:

• Previous experience within the Public Sector sales (health housing and social care) preferably within the assistive technology arena.
• An understanding of the public sector procurement process.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or other relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and c-suite.
• Solid experience with CRM software (e.g. Pipedrive) and MS Office, MS Excel).
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

3 Stage interview process:

• Initial screening call with UK Sales Director.
• Presentation to UK Manging Director and Sales Director.
• Interview with UK MD, SD and Senior Account Manager.

Salary: Up to 45K per annum (subject to experience) & uncapped commission

Closing Date: 21st October 2022

To apply for this position or for further information email Lee Balfour: lee.balfour@everon.net

Company Overview

Chiptech International Limited is a privately owned company specialising in the design and manufacture of quality digital telecare and personal safety products. These products help people to maintain their health, independence, and safety.

Established in the year 2000 with offices in the UK and New Zealand, Chiptech has grown into a leading provider of digital monitored personal alarms.

Position

Chiptech are currently recruiting for a Marketing Executive to promote the business both with digital content on the web and through social media channels along with other wider avenues including blog posts, trade shows and industry events, branding, news shots, product user and install guides along with other paper form content.

The successful candidate will be creative and skilled in content creation with proven experience within Adobe based products. Chiptech sales channels are business to business, to this end we are looking for creativity in these channels.

The role is an exciting and creative position which will see the successful candidate work closely with the BDM, CEO and with the wider management team in New Zealand. Equally the successful candidate will have the opportunity to work closely with our trade organisation and key customers.

As a Content Creator you will:

• Be creative and shout loud and proud about the industry we work in
• Create and distribute content to advertise our brand, company, products, and values
• Create and keep a steady flow of news and information updates for the industry
• Conduct keyword research and use SEO to optimize content
• Keep the company website updated
• Create and promote content on social networks and monitor engagement
• Work with wider teams to produce well-structured blogs, news, industry updates, user and install guides
• Work with the business on wider project and customer needing content such as trade show, product labels and boxing design, branding and promotional materials
• Suggest new ways to promote our business and what we do
• Shoot, edit and publish how-to, training, and promotional videos

Required Experience

• Either be working towards a degree in marketing, graphic design or other related fields or have a minimum of 2 years’ experience creating content.
• Fluent English skills – written and spoken
• Proficiency on Adobe Creative Cloud products (InDesign, Illustrator, Premier Pro, Photoshop) and CANVA
• Hands-on experience with Content Management Systems (e.g. WordPress)
• SEO Awareness and skills
• Competence in video editing
• Confident in the creation of print-ready material

Ideal Experience

• Previous experience working within a B2B Sector
• Experience in the Telecare, Healthcare or Social Care Sector
• Blog and article writing
• Website building and SEO
• Photography and Videography

Closing Date: 26th August 2022

Applications or further information: Emilywhite@chiptech.uk

“Happy to talk flexible working”

About Mole Valley Life
With over 35 years’ worth of experience, Mole Valley Life supports over 4,000 older, vulnerable and disabled residents across East Surrey.

We are currently delivering several new projects and we have an exciting new opportunity for an ambitious and motivated self-starter to join our team as a TECS Project and Partnership Manager.

About the role
You will be responsible for leading the TEC innovation projects including the ‘Enabling You with Technology’ project with Surrey County Council, taking responsibility for the delivery of the success of the pioneering pilot.

You will also take the lead for the A2D programme for Mole Valley ensuring the smooth planning and implementation of the replacement of the analogue community alarms to new digital technology enabled care in both housing and homes.

Ideally, you will have an interest in the health and care sector and the role that assistive technology plays in it as you will be building relationships and working with key partners to design and launch services to our customers. This role is likely to extend.

About you

• Flexible
• Can work effectively under pressure
• Motivational
• Calm and Reassuring
• Caring and Considerate
• Commitment to equality and diversity
• Multi-tasking
• Self Motivated

For you 

Further info
For an informal chat about the role, please contact Simon Gilder on 01372 204502.

Closing date for applicants: Midday 18 February 2022

Interview dates: To be confirmed with the individual
DBS check required: Yes

How to apply
Please Click Here to Apply and submit your CV, along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

“Celebrating Diversity and Inclusion for All”

TEC Project and Partnership Manager JDPS February 2022

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Monitoring Advisor

 

JOB TITLE: Monitoring Advisor

HOURS: Various hours with full and part-time positions (day and night shifts) – Must be able to work every other weekend

REPORTING TO: Shift Manager

LOCATION:Kings Hill ME19

SALARY: £17,662 Per Annum

1. To answer all calls received through the system in accordance with specified service standards.
2. To provide call-handling for the full range of services that the Company provides e.g. out of hours and lone worker etc.
3. To respond to calls in accordance with policy and procedures, quickly evaluating the needs of callers and providing advice and assistance as appropriate in the circumstances.
4. To respond to telephone enquiries from members of the public, other agencies (e.g. health and social services) customers, colleagues and suppliers etc. in accordance with service standards and with reference to operational procedures.
5. To treat all calls as life critical until proved otherwise.
6. To update customer records immediately on receipt of new information.
7. Record all incidents and events for handover at end of shift.
8. To answer and respond to telephone enquiries received from the general public where the Company is contracted to provide such a service by local councils, housing providers and other organisations. Telephones to be answered and callers responded to in accordance with individual contract requirements.
9. To buddy and/or mentor new joiners to the Contact Centre as part of ongoing on-the-job training and development.

If you feel this role is ideal for you please email your CV to Niamh Smyth at recruitment@careium.com

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Customer Relationship Executive (Telecare)

The Company:
An exciting opportunity has arisen to join CSL, a leading international IoT and M2M service provider specialising in sectors including Fire, Security, Telecare, Elderly Care and much more. CSL is a rapidly growing, private equity backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux and Spain. CSL has a high performing team that is renowned for delivering leading solutions and services, backed up by world class customer support across markets that demand nothing less than absolutely certainty. Whether you’re looking for a new start or looking for a move into a Company where you really make a difference, CSL could be the platform you are looking for.

The Person:
You have experience in customer service and support in a high-tech environment. You may have a background in connected health, elderly care systems, alarm or security devices. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others maintaining a positive approach at all times.

The Role:
This is a customer facing role where you will be responsible for the service relationship with the customer. Including pre-sales, onboarding, deployment and the day to day operation of CSLs connectivity services and IoT solutions towards the customer. You will have technical ownership of assigned accounts. Critical connections and cellular services are a big part of our customers core business and you will be their main technical advisor.
The role will also have an element of commercial and sales-oriented interaction with the customer. Meaning you would need to understand the bigger picture.

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
• Drive the technical and operational relationship with the customer
• Drive service implementation, onboarding and ramp-up
• Fault finding and investigation to root cause • Ensure service level targets are fulfilled with continuous improvement
• Be a technical advisor to the customer
• Lead training on critical comms towards the customer and their partners, the municipalities and local authorities
• Liaising with mobile network operators and other partners
• Creating support tickets and follow up

Key Skills & Qualifications:
• Understanding of wireless and cellular IoT/M2M environment (2G/3G/4G, Voice, SMS, IP, APNs, VPNs, SIMs)
• Show attention to detail in diagnosing, fault finding and resolving customer issues
• Good communication and presentation skills both written and verbal
• Confident meeting with customers
• Good organisational skills
• Good knowledge of IT applications e.g. Word, Excel, PowerPoint, Outlook
• Ability to travel when needed
• Ability to work in a fast-changing environment

Desirable Skills & Qualifications:
• Good understanding of wireless network architecture, service platforms and SIM management cloud services
• Experience in B2B business accounts from a service perspective
• Good commercial understanding
• Understanding of Telecare/Telehealth industry

If you have the above skills and preferably a driving licence, please apply now with an indication of your salary expectations for the role. With regret, due to the high volume of applications we are currently receiving, only successful candidates will be contacted.
We’re seeking those who are passionate about creating change through technology, helping others through technology and who want to make a lasting impact in the critical comms and telecare industry.
CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

Applications to:  max.stevens@csl-group.com

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 Business Development Manager

Job Title:  Business Development Manager – TECs & Monitoring Solutions
Reporting to:  National Sales Manager – TECs & Monitoring Solutions
Business Unit:  Assisted Living/Healthcare
Base Location:  Home  in the Southeast Region
Other Work Locations:  Blyth/Birmingham/Stockport/London

Main Purpose of the Job:
The role requires taking ownership of the South East England geographical region in line with an agreed business plan. Seeking and developing new business whilst delivering an outstanding customer experience to our existing partners in order to meet/exceed the set monetary and business-related targets.

Key Duties:

• To develop new & retain existing business across the TEC & Monitoring sector engaging up to C level with customers, commissioners, industry bodies, influencers and specifiers
• To deliver concise sales and forecast data which should identify (but not be limited to) volumes, phasing, expectation, market trends, opportunities and threats providing total regional visibility
• To think and act commercially, understand, influence, add significant value and be capable of operating at all levels within customer/partner organisation
• To engage with all stakeholders in the region to ensure complete satisfaction with the company’s products, services and partnership arrangements.
• To create & deliver presentations, prepare specifications and quotations and add experience, knowledge and value to tender submissions
• Share information regarding customer activity with other affected Regions and NSM in a timely fashion. Scrutinise sales orders and report any order misallocation immediately.
• To produce, maintain, communicate and gain agreement for a regional business plan (reviewed regularly).
• Keep an accurate record of all visits and telephone contacts using SFDC and ensure shared, electronic diary is kept up-to date at all times
• To provide resource and expertise to activities outside of regional boundaries as & when deemed commercially beneficial to the business by the NSM
• To provide product training as and when necessary (internally & externally)
• Take an active part in scheduled conference calls and sales meetings
• Ensure that Company standards are communicated and maintained
• Ensure that Company procedures are followed at all times
• To attend national and regional exhibitions as instructed and perform in a professional and business-like manner at all times.
• To assist the national sales manager/company in any other duties that may be required.
• Always abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

Knowledge/Experience/Key Skills

• Product knowledge in TEC & Monitoring solutions space or related markets such as Health.
• Excellent customer service/relationship/Cx skills.
• Ability to assimilate mentoring/management & adopt change
• Good presentation skills
• Ability to negotiate effectively
• Be flexible to both business and industry changes
• Well organised and able to prioritise and multitask
• Self-motivated and capable of dealing with fast moving and varied events
• Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
• Computer literate with a minimum basic Word and intermediate Excel skills, specifically, spreadsheet capability, and knowledge of CRM systems ideally Salesforce
• Good use and understanding of Social Media in the workplace
• Ideally located in or around the M25, however the SE region runs from Norfolk to Sussex

Salary & benefits package incl’ commission, company vehicle, pension, life assurance
Closing date for applications: Friday 27th August 2021
Applications to: stuart.carroll@legrand.co.uk

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Bid Writer

Salary Range: Competitive

Location: National – Home based

DBS Check: No

Driving License: Full clean driving license is desirable

Hours of work: 37 hours per week

Closing Date: 3^rd September 2021

Should we receive a large volume of quality candidates, we reserve the right to close the application date, sooner than advertised.

Interview Date: TBC – via Teams

We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes.

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents.
Technology enabled care is what we do, and we have over 30 years’ experience in the sector.

As a Bid Writer your role within the Business Development team will be to gather information from within the business to write persuasive Bids for Tender.

To be successful within this Bid Writer role you will:

• Have excellent attention to detail
• Demonstrate proven experience working as a Bid Writer
• Be confident working on multiply projects at once with pressure of deadlines
• Show high level of skill in using Microsoft Office (MS Word, Excel and PowerPoint)

Knowledge of housing associations, social care and telecare would be advantageous for this role, however knowledge of public procurement is a key requirement. Previous experience of the Tendering process is essential to ensure high quality submissions are delivered.

This Bid Writer position will be a Full time permanent home based role and we are open to applicants from across the South, Midlands and North of UK.

We care, we are trustworthy and we are visionary. If that is you too then join us.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact us at HR@doro.com

Please click here for further details and to apply for this role via our website

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Client Relationship Manager

 

Salary Range: Competitive

Location: National – Home based

DBS Check: No

Driving License: Full Clean Driving License required

Hours of work: 37 hours per week

Closing Date: 2^nd September 2021

Should we receive a large volume of quality candidates, we reserve the right to close the application date, sooner than advertised.

Interview Date: TBC via Teams

We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes.

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents. Technology enabled care is what we do, and we have over 30 years’ experience in the sector.

As a Client Relationship Manager, you will own the commercial relationship (revenue retention and an appropriate growth expectation) across the Housing Association clients in your territory, and be able to spot opportunities to add value to our clients offering.

To be successful within this client facing role you will:

• Be tech focused with a passion for innovative products
• Have proven experience working in a client success or business development role
• Be able to generate sales growth, using excellent communication skills and influential nature
• Knowledge of using sales software, CRM’s and Microsoft Office and Teams
• Enjoy using Data for reporting purposes and providing your clients with insights

Knowledge of housing associations, social care, telecare would be advantageous for this role, however being able to build partnerships with clients is a key requirement.

We are looking to hire 2 Client Relationship Managers. This will be a home based role and we are open to applicants from across the South, Midlands and North of UK.

We care, we are trustworthy and we are visionary. If that is you too then join us.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact us at HR@doro.com

Please click here for further details and to apply for this role via our website

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Alarm Receiving Centre Team Manager

“Celebrating Diversity and Inclusion for All”

Mole Valley Life is looking for an ambitious and innovative Contact Centre Team Manager to join our team.

The Alarm Receiving Centre (ARC) is a busy multi-functional contact centre answering and responding promptly and efficiently to incoming emergency calls/ lone worker service and out of hour’s customer services from across the South East, and you will be joining us at an exciting time in our development as we further expand our services.

Mole Valley Life is also leading on a pioneering pilot scheme which utilises a person-centred approach, proactive monitoring and the creation of a Virtual Contact Centre to further facilitate our client’s independence at home.

The Role

The role will be responsible for a team of operators working in a 24 hour call centre on shift basis working alongside two other Team Managers.

Our friendly operators are committed to the work of department, working as team players within a busy environment. Our staff require a positive understanding of the needs and circumstances of older, disabled and vulnerable people.

You will be required to work a shift system that will include day shifts between the hours of 06:00 – 22:00 including weekends and bank holidays. Some night work may be occasionally required.

About you

• Able to work a variety of shifts incorporating a 24 hour rota
• Customer service experience within a contact centre
• Operational Manager Experience
• Flexible
• Leadership Skills
• Can work effectively under pressure
• Motivational
• Calm and Reassuring
• Caring and Considerate
• Commitment to equality and diversity
• Multi-tasking
• Basic IT Skills

Further info

Click on For you.
For an informal chat about the role, please contact Simon Gilder on 01372 204502.
Closing date for applicants: Midday 20th August 2020
Interview dates: TBC
DBS check required: Yes

How to apply

Click Team Manager – Alarm Receiving Centre – Jobs at Mole Valley to apply and the Job Description or email our careers inbox submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

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