The vacancies below have now expired.

 

 

 

 

Careline Deputy Manager

 

Salary Range: £35,637 – £38,403 per annum
Work Location: 43 Beavor Lane, Hammersmith, London W6 9BL & associated sites

Hours per week: 36

Contract type: Permanent
Closing date: 6 September 2020
Interview date: Week commencing 14 September 2020

Contact details for an informal discussion:  Nia Evans, Head of Provider services at nia.evans@lbhf.gov.uk or on 07768 414807

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.

Our priorities are: doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly. This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers. We also provide a No Reply service to commissioned care services.

We are currently looking to recruit a Careline Deputy Manager to support the manager to lead Careline in continuing to deliver a consistently high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision and service development.

The Careline Deputy manager will be required to play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year.  Postholder will also deputise for the Careline manager, taking responsibility for day to day compliance, managing delegated areas of responsibility, including supervision, appraisals and staff training.

The successful applicant will be required to prepare management information on the Careline Service, including statistical and data analysis, and to ensure that the service is cost effective, provides value for money and that budgets are not overspent and to support the Careline manager in wider service development and preparation for the digital transformation.

To be successful in this role you will need to have a flexible approach to working arrangements as you will be required to provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis. Ability to communicate effectively with a wide range of people and excellent IT and administration skills, including data collection and customer service, are essential.

Experience of managing a 24-hour service and working with other Adult Social Care agencies, stakeholders and external agencies is desirable.

Role Responsibilities:

  • To play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year
  • To provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis.
  • To ensure that the service provided by the Careline Team is of a consistently high standard, meets the needs of Hammersmith & Fulham’s diverse communities, and the quality and standards of practice and performance in all areas of service delivery
  • To lead and directly manage delegated areas of responsibility as determined by the Careline manager.
  • To work collaboratively with residents, families/carers, professionals and the wider community to ensure residents receive an excellent person -centred service.
  • To assist the Careline Manager to ensure that the service is cost effective, provides value for money and that budgets are not overspent.
  • To engage in the wider development of the Careline service in LBHF with council colleagues and external partners.

For more information about this role please refer to the Job Description.

 

 

 

Duty Careline Officer – LBHF38919

 

Salary Range: £31,434 – £32,577 per annum
Work Location: 43 Beavor Lane, London W6 9AU
Hours per week: 36
Contract type: Permanent
DBS check: Enhanced

Driving License: Must hold a full clean driving licence and be able to drive a manual vehicle.
Politically Restricted post: No
Closing date: 6 September 2020

Interview date: Week commencing 14 September 2020
Contact details for an informal discussion: Nia EvansProvided Services Service Manager, on 07768 414807 or via email: nia.evans@lbhf.gov.uk

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.
Our priorities are; Doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly.  This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers.  We also provide a No Reply service to commissioned care services and an Out of Hours Homeless service.

We are currently looking to recruit an experienced Careline Monitoring and Response Officer to join our dedicated team to deliver a high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision. The position is for a weekday (Monday to Friday) Duty Careline officer. It is essential that you have a flexible approach to working arrangements as you will be required to work 4 out 8 bank holidays.

To be successful in this role you will need the ability to communicate effectively with a wide range of people, sometimes under difficult circumstances and respond under pressure, and the ability to handle crisis situations calmly, quickly and logically, is essential. Good IT and administration skills and customer service are essential.

Experience of working with other Adult Social Care agencies, lone working and installation of telecare alarms/equipment is desirable.

Role Responsibilities:

  • To work Monday to Friday during office hours. Including 4 out of 8 bank holidays.
  • To work within European working directives
  • To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
  • To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.
  • To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.

For more information about the role please see the full Job Description

 

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