CSL Red Logo
Customer Relationship Executive (Telecare)

 

The Company:
An exciting opportunity has arisen to join CSL, a leading international IoT and M2M service provider specialising in sectors including Fire, Security, Telecare, Elderly Care and much more. CSL is a rapidly growing, private equity backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux and Spain. CSL has a high performing team that is renowned for delivering leading solutions and services, backed up by world class customer support across markets that demand nothing less than absolutely certainty. Whether you’re looking for a new start or looking for a move into a Company where you really make a difference, CSL could be the platform you are looking for.

The Person:
You have experience in customer service and support in a high-tech environment. You may have a background in connected health, elderly care systems, alarm or security devices. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others maintaining a positive approach at all times.

The Role:
This is a customer facing role where you will be responsible for the service relationship with the customer. Including pre-sales, onboarding, deployment and the day to day operation of CSLs connectivity services and IoT solutions towards the customer. You will have technical ownership of assigned accounts. Critical connections and cellular services are a big part of our customers core business and you will be their main technical advisor.
The role will also have an element of commercial and sales-oriented interaction with the customer. Meaning you would need to understand the bigger picture.

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
• Drive the technical and operational relationship with the customer
• Drive service implementation, onboarding and ramp-up
• Fault finding and investigation to root cause • Ensure service level targets are fulfilled with continuous improvement
• Be a technical advisor to the customer
• Lead training on critical comms towards the customer and their partners, the municipalities and local authorities
• Liaising with mobile network operators and other partners
• Creating support tickets and follow up

Key Skills & Qualifications:
• Understanding of wireless and cellular IoT/M2M environment (2G/3G/4G, Voice, SMS, IP, APNs, VPNs, SIMs)
• Show attention to detail in diagnosing, fault finding and resolving customer issues
• Good communication and presentation skills both written and verbal
• Confident meeting with customers
• Good organisational skills
• Good knowledge of IT applications e.g. Word, Excel, PowerPoint, Outlook
• Ability to travel when needed
• Ability to work in a fast-changing environment

Desirable Skills & Qualifications:
• Good understanding of wireless network architecture, service platforms and SIM management cloud services
• Experience in B2B business accounts from a service perspective
• Good commercial understanding
• Understanding of Telecare/Telehealth industry

If you have the above skills and preferably a driving licence, please apply now with an indication of your salary expectations for the role. With regret, due to the high volume of applications we are currently receiving, only successful candidates will be contacted.
We’re seeking those who are passionate about creating change through technology, helping others through technology and who want to make a lasting impact in the critical comms and telecare industry.
CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

Applications to:  max.stevens@csl-group.com


 
The vacancies below have now expired.

 

Legrand Logo

 

 Business Development Manager

 

Job Title:  Business Development Manager – TECs & Monitoring Solutions
Reporting to:  National Sales Manager – TECs & Monitoring Solutions
Business Unit:  Assisted Living/Healthcare
Base Location:  Home  in the Southeast Region
Other Work Locations:  Blyth/Birmingham/Stockport/London

Main Purpose of the Job:
The role requires taking ownership of the South East England geographical region in line with an agreed business plan. Seeking and developing new business whilst delivering an outstanding customer experience to our existing partners in order to meet/exceed the set monetary and business-related targets.

Key Duties:

  • To develop new & retain existing business across the TEC & Monitoring sector engaging up to C level with customers, commissioners, industry bodies, influencers and specifiers
  • To deliver concise sales and forecast data which should identify (but not be limited to) volumes, phasing, expectation, market trends, opportunities and threats providing total regional visibility
  • To think and act commercially, understand, influence, add significant value and be capable of operating at all levels within customer/partner organisation
  • To engage with all stakeholders in the region to ensure complete satisfaction with the company’s products, services and partnership arrangements.
  • To create & deliver presentations, prepare specifications and quotations and add experience, knowledge and value to tender submissions
  • Share information regarding customer activity with other affected Regions and NSM in a timely fashion. Scrutinise sales orders and report any order misallocation immediately.
  • To produce, maintain, communicate and gain agreement for a regional business plan (reviewed regularly).
  • Keep an accurate record of all visits and telephone contacts using SFDC and ensure shared, electronic diary is kept up-to date at all times
  • To provide resource and expertise to activities outside of regional boundaries as & when deemed commercially beneficial to the business by the NSM
  • To provide product training as and when necessary (internally & externally)
  • Take an active part in scheduled conference calls and sales meetings
  • Ensure that Company standards are communicated and maintained
  • Ensure that Company procedures are followed at all times
  • To attend national and regional exhibitions as instructed and perform in a professional and business-like manner at all times.
  • To assist the national sales manager/company in any other duties that may be required.
  • Always abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

 

Knowledge/Experience/Key Skills

  • Product knowledge in TEC & Monitoring solutions space or related markets such as Health.
  • Excellent customer service/relationship/Cx skills.
  • Ability to assimilate mentoring/management & adopt change
  • Good presentation skills
  • Ability to negotiate effectively
  • Be flexible to both business and industry changes
  • Well organised and able to prioritise and multitask
  • Self-motivated and capable of dealing with fast moving and varied events
  • Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
  • Computer literate with a minimum basic Word and intermediate Excel skills, specifically, spreadsheet capability, and knowledge of CRM systems ideally Salesforce
  • Good use and understanding of Social Media in the workplace
  • Ideally located in or around the M25, however the SE region runs from Norfolk to Sussex

 

Salary & benefits package incl’ commission, company vehicle, pension, life assurance
Closing date for applications: Friday 27th August 2021
Applications to: stuart.carroll@legrand.co.uk

 


Doro Logo

Bid Writer

 

 

Salary Range: Competitive

Location: National – Home based

DBS Check: No

Driving License: Full clean driving license is desirable

Hours of work: 37 hours per week

Closing Date: 3rd September 2021

Should we receive a large volume of quality candidates, we reserve the right to close the application date, sooner than advertised.

Interview Date: TBC – via Teams

We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes.

 

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents.
Technology enabled care is what we do, and we have over 30 years’ experience in the sector.

As a Bid Writer your role within the Business Development team will be to gather information from within the business to write persuasive Bids for Tender.

To be successful within this Bid Writer role you will:

  • Have excellent attention to detail
  • Demonstrate proven experience working as a Bid Writer
  • Be confident working on multiply projects at once with pressure of deadlines
  • Show high level of skill in using Microsoft Office (MS Word, Excel and PowerPoint)

Knowledge of housing associations, social care and telecare would be advantageous for this role, however knowledge of public procurement is a key requirement. Previous experience of the Tendering process is essential to ensure high quality submissions are delivered.

This Bid Writer position will be a Full time permanent home based role and we are open to applicants from across the South, Midlands and North of UK.

We care, we are trustworthy and we are visionary. If that is you too then join us.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact us at HR@doro.com

Please click here for further details and to apply for this role via our website

 

 

Doro LogoClient Relationship Manager

 

 

Salary Range: Competitive

Location: National – Home based

DBS Check: No

Driving License: Full Clean Driving License required

Hours of work: 37 hours per week

Closing Date: 2nd September 2021

Should we receive a large volume of quality candidates, we reserve the right to close the application date, sooner than advertised.

Interview Date: TBC via Teams

We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes.

 

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents. Technology enabled care is what we do, and we have over 30 years’ experience in the sector.

As a Client Relationship Manager, you will own the commercial relationship (revenue retention and an appropriate growth expectation) across the Housing Association clients in your territory, and be able to spot opportunities to add value to our clients offering.

To be successful within this client facing role you will:

  • Be tech focused with a passion for innovative products
  • Have proven experience working in a client success or business development role
  • Be able to generate sales growth, using excellent communication skills and influential nature
  • Knowledge of using sales software, CRM’s and Microsoft Office and Teams
  • Enjoy using Data for reporting purposes and providing your clients with insights

Knowledge of housing associations, social care, telecare would be advantageous for this role, however being able to build partnerships with clients is a key requirement.

We are looking to hire 2 Client Relationship Managers. This will be a home based role and we are open to applicants from across the South, Midlands and North of UK.

We care, we are trustworthy and we are visionary. If that is you too then join us.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact us at HR@doro.com

Please click here for further details and to apply for this role via our website

 

 

 

Mole Valley LogoAlarm Receiving Centre Team Manager

“Celebrating Diversity and Inclusion for All”

Mole Valley Life is looking for an ambitious and innovative Contact Centre Team Manager to join our team.

The Alarm Receiving Centre (ARC) is a busy multi-functional contact centre answering and responding promptly and efficiently to incoming emergency calls/ lone worker service and out of hour’s customer services from across the South East, and you will be joining us at an exciting time in our development as we further expand our services.

Mole Valley Life is also leading on a pioneering pilot scheme which utilises a person-centred approach, proactive monitoring and the creation of a Virtual Contact Centre to further facilitate our client’s independence at home.

 

The Role

The role will be responsible for a team of operators working in a 24 hour call centre on shift basis working alongside two other Team Managers.

Our friendly operators are committed to the work of department, working as team players within a busy environment. Our staff require a positive understanding of the needs and circumstances of older, disabled and vulnerable people.

You will be required to work a shift system that will include day shifts between the hours of 06:00 – 22:00 including weekends and bank holidays. Some night work may be occasionally required.

 

About you

  • Able to work a variety of shifts incorporating a 24 hour rota
  • Customer service experience within a contact centre
  • Operational Manager Experience
  • Flexible
  • Leadership Skills
  • Can work effectively under pressure
  • Motivational
  • Calm and Reassuring
  • Caring and Considerate
  • Commitment to equality and diversity
  • Multi-tasking
  • Basic IT Skills

 

Further info

Click on For you.
For an informal chat about the role, please contact Simon Gilder on 01372 204502.
Closing date for applicants: Midday 20th August 2020
Interview dates: TBC
DBS check required: Yes

 

How to apply

Click Team Manager – Alarm Receiving Centre – Jobs at Mole Valley to apply and the Job Description or email our careers inbox submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.


 

 

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