Expired Vacancies

National Sales Manager – TECs & Monitoring Solutions

We are looking for a self-driven and highly motivated National Sales Manager to manage and mentor our TECs and Monitoring Solutions sales team under the instruction of the Managing Director (UK) to achieve business goals and growth within the respective division, forming part of the Legrand Care business unit.

The role focuses on developing and managing our end-to-end Digital offering for the TEC’s industry, from our at Home Alarms to our Digital Alarm Receiving Centre software, identifying and executing opportunities and maximizing profitability. Working closely with the Sales team and customers to assist their transitions from analogue to digital while optimising the customer experience by facilitating expert training & comprehensive support to new and existing customers. Work closely with the Managing Director and the rest of the TEC’s team and represent the company at industry events.

For further information please click: NSM TECs & Monitoring 2023

Please send your up-to-date CV and a cover letter to: chris.donnelly@legrand.com

Closing Date: 3rd February 2023

Customer Experience Manager

Post: Customer Experience Manager

Department: Mole Valley Life

Salary: M2

Salary Range: £36,652-£39,519

Location: Dorking/ Leatherhead/ Surrey/Home

Reports to: Mole Valley Life Business Development Manager

Reports: TECS Team Manager, Customer Service, Living & Ageing Well Assistant, Field Officers

Mole Valley Life has a rare and fantastic opportunity for someone from a customer service background, who is passionate about making a difference to join a growing team in a fast paced, innovative service.

About Mole Valley Life

Operated by Mole Valley District Council, Mole Valley Life supports people who may require assistance in their everyday lives, allowing them to remain living independently in their home and connected to their communities.

About the Lifeline Alarm and TEC service

Mole Valley Life’s nationally recognised, award winning and TSA accredited, Lifeline Alarm and TEC service utilises traditional telecare equipment, alongside cutting edge digital technology and proactive wellbeing calls, to provide bespoke, person centred solutions for clients; empowering them to live independently at home for longer.

About the role

You will focus on delivering the customer experience through managing the multifunctional customer facing teams by consistently measuring performance and coaching teams to achieve success.
You will develop and execute a marketing strategy to support older persons’ services within Mole Valley and the wider Technology Enabled Care Services (TECS)
You will be responsible for building and maintaining relationships with key partners in Adult Social Care and the NHS whilst also liaising with the Community and Voluntary sector.
Develop promotional material for the Mole Valley Life brand develop new innovation and service streams/channels to increase awareness of services.
You will work consistently and proactively as part of a dynamic team to meet performance targets as required by Mole Valley District Council’s (MVDC) standard of service, the Technology Enabled Care Standards Authority (TSA) and contractual service agreements

About you

A motivated and resilient leader with experience of staff and service management in a customer facing role
Excellent written and verbal communicator and networker for a wide range of channels including social media platforms, with the ability to adjust the style of written and oral communication to suit the channel and audience.
Be commercially aware with the ability to creatively think and develop new ideas and ways of working
Persuasive and skilled negotiator with strong decision making skills
Caring and considerate nature, showing awareness, sensitivity and consideration for the needs of the older and vulnerable

For you
Hybrid working with flexibility
We’re less about you driving to work and more about driving down our carbon footprint (meeting our pledge to be carbon neutral by 2030).

Our hybrid working policy offers many employees the opportunity to work from home up to three days at week should they wish (pro rata for part time working).

In support of our people and our Climate Change Strategy, we welcome hybrid working and are happy to talk flexible working too, where appropriate to the role.

Further info

For an informal chat about the role, please contact Stuart Cole on 01372 204506.

Closing date for applicants: Midday on 27 January 2023

Interview dates: Week Commencing 6 February 2023

DBS check required: Yes

How to apply

Click apply now or email our careers inbox. Submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

“Celebrating Diversity and Inclusion for All”

Senior Account Manager – Everon

Reporting to: UK Managing Director & Sales Director

Market area: Scotland and the North of England

IMPORTANT – It is imperative that you are based in Scotland or the north of England to be able to commute to and facilitate client meetings / industry events.

The brief:

This is a very exciting time to be joining us. You will work to create trusted long-term relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, identify, and develop new business from existing clients and actively seek new sales opportunities utilising the Everon range of Digital Assistive Technology Solutions.

Responsibilities:

Operating as the lead point of contact for all matters specific to your area and or named accounts.
Building and maintaining strong, long-lasting customer relationships ensuring the ongoing development of the system capability utilising SMART sensors and Machine Learning specific to Health and Social Care Issues.
Overseeing customer account management, including negotiating contracts and agreements to maximise profit in line with agreed targets (sales and revenue).
Ensuring Customer expectations are met re installations – working with Internal and external stakeholders to ensure smooth and efficient processes are driven.

Objectives:

Working towards your financial targets.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast accurately and track key account metrics (e.g. quarterly sales results and annual forecasts) using Pipedrive.
You can develop strong relationships with customers, connecting with key commissioners within the health housing and social care arena as well as both internal and external stakeholders and preparing sales reports.
You can answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including customer service and product development departments) to improve the entire customer experience.
You will be familiar with account management software (CRM – Pipedrive), communicate effectively and understand all aspects of customer behaviour.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Attend and represent Everon UK at regional and national conferences and exhibitions. Attend monthly business review meetings with UK SD to review the following key aspects of the role; Sales v Target – Pipeline Development – Area Promotions.

Requirements:

Previous experience within the Public Sector sales (health housing and social care) preferably within the assistive technology arena.
An understanding of the public sector procurement process.
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or other relevant role.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and c-suite.
Solid experience with CRM software (e.g. Pipedrive) and MS Office, MS Excel).
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.

3 Stage interview process:

Initial screening call with UK Sales Director.
Presentation to UK Manging Director and Sales Director.
Interview with UK MD, SD and Senior Account Manager.

Salary: Up to 45K per annum (subject to experience) & uncapped commission

Closing Date: 21st October 2022

To apply for this position or for further information email Lee Balfour: lee.balfour@everon.net

Marketing Executive – Chiptech International Limited

Company Overview

Chiptech International Limited is a privately owned company specialising in the design and manufacture of quality digital telecare and personal safety products. These products help people to maintain their health, independence, and safety.

Established in the year 2000 with offices in the UK and New Zealand, Chiptech has grown into a leading provider of digital monitored personal alarms.

Position

Chiptech are currently recruiting for a Marketing Executive to promote the business both with digital content on the web and through social media channels along with other wider avenues including blog posts, trade shows and industry events, branding, news shots, product user and install guides along with other paper form content.

The successful candidate will be creative and skilled in content creation with proven experience within Adobe based products. Chiptech sales channels are business to business, to this end we are looking for creativity in these channels.

The role is an exciting and creative position which will see the successful candidate work closely with the BDM, CEO and with the wider management team in New Zealand. Equally the successful candidate will have the opportunity to work closely with our trade organisation and key customers.

As a Content Creator you will:

Be creative and shout loud and proud about the industry we work in
Create and distribute content to advertise our brand, company, products, and values
Create and keep a steady flow of news and information updates for the industry
Conduct keyword research and use SEO to optimize content
Keep the company website updated
Create and promote content on social networks and monitor engagement
Work with wider teams to produce well-structured blogs, news, industry updates, user and install guides
Work with the business on wider project and customer needing content such as trade show, product labels and boxing design, branding and promotional materials
Suggest new ways to promote our business and what we do
Shoot, edit and publish how-to, training, and promotional videos

Required Experience

Either be working towards a degree in marketing, graphic design or other related fields or have a minimum of 2 years’ experience creating content.
Fluent English skills – written and spoken
Proficiency on Adobe Creative Cloud products (InDesign, Illustrator, Premier Pro, Photoshop) and CANVA
Hands-on experience with Content Management Systems (e.g. WordPress)
SEO Awareness and skills
Competence in video editing
Confident in the creation of print-ready material

Ideal Experience

Previous experience working within a B2B Sector
Experience in the Telecare, Healthcare or Social Care Sector
Blog and article writing
Website building and SEO
Photography and Videography

Closing Date: 26th August 2022

Applications or further information: Emilywhite@chiptech.uk

TECS Project and Partnership Manager (12 Month Fixed Term Contract)

“Happy to talk flexible working”

About Mole Valley Life
With over 35 years’ worth of experience, Mole Valley Life supports over 4,000 older, vulnerable and disabled residents across East Surrey.

We are currently delivering several new projects and we have an exciting new opportunity for an ambitious and motivated self-starter to join our team as a TECS Project and Partnership Manager.

About the role
You will be responsible for leading the TEC innovation projects including the ‘Enabling You with Technology’ project with Surrey County Council, taking responsibility for the delivery of the success of the pioneering pilot.

You will also take the lead for the A2D programme for Mole Valley ensuring the smooth planning and implementation of the replacement of the analogue community alarms to new digital technology enabled care in both housing and homes.

Ideally, you will have an interest in the health and care sector and the role that assistive technology plays in it as you will be building relationships and working with key partners to design and launch services to our customers. This role is likely to extend.

About you

Flexible
Can work effectively under pressure
Motivational
Calm and Reassuring
Caring and Considerate
Commitment to equality and diversity
Multi-tasking
Self Motivated

For you

Further info
For an informal chat about the role, please contact Simon Gilder on 01372 204502.

Closing date for applicants: Midday 18 February 2022

Interview dates: To be confirmed with the individual
DBS check required: Yes

How to apply
Please Click Here to Apply and submit your CV, along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

“Celebrating Diversity and Inclusion for All”

TEC Project and Partnership Manager JDPS February 2022

Monitoring Advisor

JOB TITLE: Monitoring Advisor

HOURS: Various hours with full and part-time positions (day and night shifts) – Must be able to work every other weekend

REPORTING TO: Shift Manager

LOCATION:Kings Hill ME19

SALARY: £17,662 Per Annum

To answer all calls received through the system in accordance with specified service standards.
To provide call-handling for the full range of services that the Company provides e.g. out of hours and lone worker etc.
To respond to calls in accordance with policy and procedures, quickly evaluating the needs of callers and providing advice and assistance as appropriate in the circumstances.
To respond to telephone enquiries from members of the public, other agencies (e.g. health and social services) customers, colleagues and suppliers etc. in accordance with service standards and with reference to operational procedures.
To treat all calls as life critical until proved otherwise.
To update customer records immediately on receipt of new information.
Record all incidents and events for handover at end of shift.
To answer and respond to telephone enquiries received from the general public where the Company is contracted to provide such a service by local councils, housing providers and other organisations. Telephones to be answered and callers responded to in accordance with individual contract requirements.
To buddy and/or mentor new joiners to the Contact Centre as part of ongoing on-the-job training and development.

If you feel this role is ideal for you please email your CV to Niamh Smyth at recruitment@careium.com

Customer Relationship Executive (Telecare)

The Company:
An exciting opportunity has arisen to join CSL, a leading international IoT and M2M service provider specialising in sectors including Fire, Security, Telecare, Elderly Care and much more. CSL is a rapidly growing, private equity backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux and Spain. CSL has a high performing team that is renowned for delivering leading solutions and services, backed up by world class customer support across markets that demand nothing less than absolutely certainty. Whether you’re looking for a new start or looking for a move into a Company where you really make a difference, CSL could be the platform you are looking for.

The Person:
You have experience in customer service and support in a high-tech environment. You may have a background in connected health, elderly care systems, alarm or security devices. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others maintaining a positive approach at all times.

The Role:
This is a customer facing role where you will be responsible for the service relationship with the customer. Including pre-sales, onboarding, deployment and the day to day operation of CSLs connectivity services and IoT solutions towards the customer. You will have technical ownership of assigned accounts. Critical connections and cellular services are a big part of our customers core business and you will be their main technical advisor.
The role will also have an element of commercial and sales-oriented interaction with the customer. Meaning you would need to understand the bigger picture.

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
• Drive the technical and operational relationship with the customer
• Drive service implementation, onboarding and ramp-up
• Fault finding and investigation to root cause • Ensure service level targets are fulfilled with continuous improvement
• Be a technical advisor to the customer
• Lead training on critical comms towards the customer and their partners, the municipalities and local authorities
• Liaising with mobile network operators and other partners
• Creating support tickets and follow up

Key Skills & Qualifications:
• Understanding of wireless and cellular IoT/M2M environment (2G/3G/4G, Voice, SMS, IP, APNs, VPNs, SIMs)
• Show attention to detail in diagnosing, fault finding and resolving customer issues
• Good communication and presentation skills both written and verbal
• Confident meeting with customers
• Good organisational skills
• Good knowledge of IT applications e.g. Word, Excel, PowerPoint, Outlook
• Ability to travel when needed
• Ability to work in a fast-changing environment

Desirable Skills & Qualifications:
• Good understanding of wireless network architecture, service platforms and SIM management cloud services
• Experience in B2B business accounts from a service perspective
• Good commercial understanding
• Understanding of Telecare/Telehealth industry

If you have the above skills and preferably a driving licence, please apply now with an indication of your salary expectations for the role. With regret, due to the high volume of applications we are currently receiving, only successful candidates will be contacted.
We’re seeking those who are passionate about creating change through technology, helping others through technology and who want to make a lasting impact in the critical comms and telecare industry.
CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

Applications to: max.stevens@csl-group.com

Business Development Manager

Job Title:  Business Development Manager – TECs & Monitoring Solutions
Reporting to:  National Sales Manager – TECs & Monitoring Solutions
Business Unit:  Assisted Living/Healthcare
Base Location:  Home in the Southeast Region
Other Work Locations:  Blyth/Birmingham/Stockport/London

Main Purpose of the Job:
The role requires taking ownership of the South East England geographical region in line with an agreed business plan. Seeking and developing new business whilst delivering an outstanding customer experience to our existing partners in order to meet/exceed the set monetary and business-related targets.

Key Duties:

To develop new & retain existing business across the TEC & Monitoring sector engaging up to C level with customers, commissioners, industry bodies, influencers and specifiers
To deliver concise sales and forecast data which should identify (but not be limited to) volumes, phasing, expectation, market trends, opportunities and threats providing total regional visibility
To think and act commercially, understand, influence, add significant value and be capable of operating at all levels within customer/partner organisation
To engage with all stakeholders in the region to ensure complete satisfaction with the company’s products, services and partnership arrangements.
To create & deliver presentations, prepare specifications and quotations and add experience, knowledge and value to tender submissions
Share information regarding customer activity with other affected Regions and NSM in a timely fashion. Scrutinise sales orders and report any order misallocation immediately.
To produce, maintain, communicate and gain agreement for a regional business plan (reviewed regularly).
Keep an accurate record of all visits and telephone contacts using SFDC and ensure shared, electronic diary is kept up-to date at all times
To provide resource and expertise to activities outside of regional boundaries as & when deemed commercially beneficial to the business by the NSM
To provide product training as and when necessary (internally & externally)
Take an active part in scheduled conference calls and sales meetings
Ensure that Company standards are communicated and maintained
Ensure that Company procedures are followed at all times
To attend national and regional exhibitions as instructed and perform in a professional and business-like manner at all times.
To assist the national sales manager/company in any other duties that may be required.
Always abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

Knowledge/Experience/Key Skills

Product knowledge in TEC & Monitoring solutions space or related markets such as Health.
Excellent customer service/relationship/Cx skills.
Ability to assimilate mentoring/management & adopt change
Good presentation skills
Ability to negotiate effectively
Be flexible to both business and industry changes
Well organised and able to prioritise and multitask
Self-motivated and capable of dealing with fast moving and varied events
Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
Computer literate with a minimum basic Word and intermediate Excel skills, specifically, spreadsheet capability, and knowledge of CRM systems ideally Salesforce
Good use and understanding of Social Media in the workplace
Ideally located in or around the M25, however the SE region runs from Norfolk to Sussex

Salary & benefits package incl’ commission, company vehicle, pension, life assurance
Closing date for applications: Friday 27th August 2021
Applications to: stuart.carroll@legrand.co.uk

Bid Writer

Salary Range: Competitive

Location: National – Home based

DBS Check: No

Driving License: Full clean driving license is desirable

Hours of work: 37 hours per week

Closing Date: 3^rd September 2021

Should we receive a large volume of quality candidates, we reserve the right to close the application date, sooner than advertised.

Interview Date: TBC – via Teams

We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes.

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents.
Technology enabled care is what we do, and we have over 30 years’ experience in the sector.

As a Bid Writer your role within the Business Development team will be to gather information from within the business to write persuasive Bids for Tender.

To be successful within this Bid Writer role you will:

Have excellent attention to detail
Demonstrate proven experience working as a Bid Writer
Be confident working on multiply projects at once with pressure of deadlines
Show high level of skill in using Microsoft Office (MS Word, Excel and PowerPoint)

Knowledge of housing associations, social care and telecare would be advantageous for this role, however knowledge of public procurement is a key requirement. Previous experience of the Tendering process is essential to ensure high quality submissions are delivered.

This Bid Writer position will be a Full time permanent home based role and we are open to applicants from across the South, Midlands and North of UK.

We care, we are trustworthy and we are visionary. If that is you too then join us.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact us at HR@doro.com

Please click here for further details and to apply for this role via our website

Client Relationship Manager

Salary Range: Competitive

Location: National – Home based

DBS Check: No

Driving License: Full Clean Driving License required

Hours of work: 37 hours per week

Closing Date: 2^nd September 2021

Should we receive a large volume of quality candidates, we reserve the right to close the application date, sooner than advertised.

Interview Date: TBC via Teams

We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes.

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents. Technology enabled care is what we do, and we have over 30 years’ experience in the sector.

As a Client Relationship Manager, you will own the commercial relationship (revenue retention and an appropriate growth expectation) across the Housing Association clients in your territory, and be able to spot opportunities to add value to our clients offering.

To be successful within this client facing role you will:

Be tech focused with a passion for innovative products
Have proven experience working in a client success or business development role
Be able to generate sales growth, using excellent communication skills and influential nature
Knowledge of using sales software, CRM’s and Microsoft Office and Teams
Enjoy using Data for reporting purposes and providing your clients with insights

Knowledge of housing associations, social care, telecare would be advantageous for this role, however being able to build partnerships with clients is a key requirement.

We are looking to hire 2 Client Relationship Managers. This will be a home based role and we are open to applicants from across the South, Midlands and North of UK.

We care, we are trustworthy and we are visionary. If that is you too then join us.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact us at HR@doro.com

Please click here for further details and to apply for this role via our website

Alarm Receiving Centre Team Manager

“Celebrating Diversity and Inclusion for All”

Mole Valley Life is looking for an ambitious and innovative Contact Centre Team Manager to join our team.

The Alarm Receiving Centre (ARC) is a busy multi-functional contact centre answering and responding promptly and efficiently to incoming emergency calls/ lone worker service and out of hour’s customer services from across the South East, and you will be joining us at an exciting time in our development as we further expand our services.

Mole Valley Life is also leading on a pioneering pilot scheme which utilises a person-centred approach, proactive monitoring and the creation of a Virtual Contact Centre to further facilitate our client’s independence at home.

The Role

The role will be responsible for a team of operators working in a 24 hour call centre on shift basis working alongside two other Team Managers.

Our friendly operators are committed to the work of department, working as team players within a busy environment. Our staff require a positive understanding of the needs and circumstances of older, disabled and vulnerable people.

You will be required to work a shift system that will include day shifts between the hours of 06:00 – 22:00 including weekends and bank holidays. Some night work may be occasionally required.

About you

Able to work a variety of shifts incorporating a 24 hour rota
Customer service experience within a contact centre
Operational Manager Experience
Flexible
Leadership Skills
Can work effectively under pressure
Motivational
Calm and Reassuring
Caring and Considerate
Commitment to equality and diversity
Multi-tasking
Basic IT Skills

Further info

Click on For you.
For an informal chat about the role, please contact Simon Gilder on 01372 204502.
Closing date for applicants: Midday 20th August 2020
Interview dates: TBC
DBS check required: Yes

How to apply

Click Team Manager – Alarm Receiving Centre – Jobs at Mole Valley to apply and the Job Description or email our careers inbox submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

OT/Nurse for Telecare and Telehealth

Salary Range: £30,000 – £40,000 dependent on experience

Location: Towcester, Northamptonshire

DBS Check: Enhanced

Driving Licence: Must hold a full clean driving licence

Hours of work: 37.5 hours per week

Closing date: 30th June 2021

Interview date: Initial interview discussions over video conferencing upon application

This role attracts a car allowance and a performance bonus.

Have you heard of Oysta Technology?

We are a fast growing, fast paced innovative technology company delivering digital platforms and devices into the safety market, focusing on Telecare and Telehealth. We pride ourselves on providing technology that helps the most vulnerable in society, delivering transformational digital systems through our Intellicare platform.

We have many projects on-going, new developments: GPS, Wi-Fi tech, radar, narrow band, bringing the most advanced technology into UK and European markets. It is an exciting place to be.

Our client base is wide reaching including public sector, the insurance sector, security companies and telecare operators.

This is a very busy role – as part of the commercial team you will be educating, training, and developing relationships with new and existing customers with an aim to deliver greater customer engagement and sales through your interactions. Within this role you will work with the wider Account Management and Business Development Team.

You need to:

have superb communication skills
have experience of adult social care / elderly / care provision and be looking to utilise this experience within a commercial environment
have a clear drive to deliver better outcomes for the business, customers, and service users.
want to work in a growth industry
be able to commute to our beautiful rural offices at Towcester and travel to customers, enjoy working in a small busy thriving team, have a good work ethic and, as you would expect in a growing SME, be able to use your own initiative to develop your role.

If you are up for the challenge, then send us your CV without delay.

Please email CVs to pbridges@oysta-technology.com

Duty Careline Officer

Salary Range: £32,301 – £33,474 per annum plus an allowance for working bank holidays

Work Location: 43 Beavor Lane, Hammersmith, London W6 9BL & associated sites

DBS Check: Enhanced

Driving Licence: Must hold a full clean driving licence and be able to drive a manual vehicle

Contract type: Permanent, full-time including 4 out of 8 bank holidays

Closing date: 26 February 2021

Interview date: Week commencing 8 March 2021

Contact details for an informal discussion: Sharon Short at Sharon.short@lbhf.gov.uk or 07824 498716.

Hammersmith and Fulham is a diverse borough and our vision is to be the best council.

Our priorities are: doing things with Residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 Residents in the community, many of whom are vulnerable and elderly.

This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers.

We also provide a No Reply service to commissioned home care providers.

We are currently looking to recruit an experienced Careline Monitoring and Response Officer to join our dedicated team to deliver a high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the council’s vision. The position is for a weekday (Monday to Friday) Duty Careline officer. It is essential that you have a flexible approach to working arrangements as you will be required to work 4 out 8 bank holidays.

To be successful in this role you will need the ability to communicate effectively with a wide range of people, sometimes under difficult circumstances, and respond under pressure. The ability to handle crisis situations calmly, quickly and logically is essential. Good IT and administration skills and customer service are also essential.

Experience of working with other Adult Social Care agencies, lone working and installation of telecare alarms/equipment is desirable.

For further details and to apply for this post use this link: Duty Careline Officer H&F

Specialist Installation Officer – Telecare

Location: Southwark Council Contact Centre, London SE15

Starting Salary: £27,510

Working Hours: 36 hours weekly, Monday to Friday

Full clean driving licence required

The post will require an Enhanced DBS Check

This is a temporary full-time position.

Southwark Monitoring and Alarm Response Team (SMART) are looking for a Specialist Telecare Installation Officer.

We work closely with the emergency services and Telecare has been described as the ‘4th emergency service’.

As a member of the SMART team, working with Occupational Health colleagues, you will be required to install specialist telecare equipment in clients homes.

The service uses Telecare (pendants and other technology) to enable vulnerable people to live more independently in their own homes. This can help prevent the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.

We provide a call monitoring and response service to over 5000 Southwark and Lambeth residents 24/7/365. The service has recently gained accreditation with the Telecare Standards Association for a second time. We are constantly working to further develop the service.

The team are part of Southwark Council’s Contact Centre, based in Peckham.

We currently have a number of vacancies for suitably qualified people

About You:

You enjoy working with and supporting vulnerable people to help ensure they are safe and well at all times.

You will have direct and substantial experience in a similar role, installing specialist equipment as prescribed by social care colleagues in a local authority or health setting.

You will have a thorough understanding of the needs of very vulnerable people and excellent people skills.

Please contact: Janice.Jones-Alleyne9@southwark.gov.uk for further information or to apply for the post.

Closing date for applications: 30/10/2020

Telecare Installation Review Officer

Location: Careline Control Centre. Ludham, Lismore Circus. NW5 4SE

Salary: £30,893 – £35,488

Contract Type: Permanent, Full time, 36 hours per week

Alternative flexible working options available/open to discussion. Click HERE for information on Camden’s flexible working options.

Some posts at Camden are politically restricted, which means individuals holding these posts cannot have active political role. For a list of all politically restricted roles at Camden click here.

Picture of girl with Do What You Love banner

Camden is listening to everyone, including you.

We’re giving a platform to people inside and outside our community. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind.

As Telecare Installation Review Officer, you will help our more vulnerable residents live healthy, active and independent lives for as long as possible and to have control of their lives.

The Role

You’ll bring your excellent customer service skills to this role, where you will work amongst a highly multi-skilled team. You will work across multiple sites to enable service users to become more independent and safe in their own living environments and be involved in installing, testing, maintaining and the repair of telecare assistive technology equipment.

About You

Due to the nature of this role, you will need to hold full current driving licence and you will be required to take the council’s driving assessment.

But, we are also looking for someone that can bring their on-point communication and people skills who will be confident in working with vulnerable adults and showing empathy for their needs. We need you to be able to think on your feet and be a practical thinker.

Ideally, you will also have strong experience of installing basic to more complex telecare equipment

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we support vulnerable adults, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

About Camden

Working for Camden you’ll receive a host of great benefits, Click HERE to see full details.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website.

How to Apply

To apply for this job please follow the “Apply” link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Sunday 25^th October 2020 at 23:59

Interviews to be held: TBC

Please quote reference: 200000DI

To view the Job Profile please click HERE

Careline Deputy Manager

Salary Range: £35,637 – £38,403 per annum
Work Location: 43 Beavor Lane, Hammersmith, London W6 9BL & associated sites

Hours per week: 36

Contract type: Permanent
Closing date: 6 September 2020
Interview date: Week commencing 14 September 2020

Contact details for an informal discussion: Nia Evans, Head of Provider services at nia.evans@lbhf.gov.uk or on 07768 414807

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.

Our priorities are: doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly. This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers. We also provide a No Reply service to commissioned care services.

We are currently looking to recruit a Careline Deputy Manager to support the manager to lead Careline in continuing to deliver a consistently high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision and service development.

The Careline Deputy manager will be required to play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year. Postholder will also deputise for the Careline manager, taking responsibility for day to day compliance, managing delegated areas of responsibility, including supervision, appraisals and staff training.

The successful applicant will be required to prepare management information on the Careline Service, including statistical and data analysis, and to ensure that the service is cost effective, provides value for money and that budgets are not overspent and to support the Careline manager in wider service development and preparation for the digital transformation.

To be successful in this role you will need to have a flexible approach to working arrangements as you will be required to provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis. Ability to communicate effectively with a wide range of people and excellent IT and administration skills, including data collection and customer service, are essential.

Experience of managing a 24-hour service and working with other Adult Social Care agencies, stakeholders and external agencies is desirable.

Role Responsibilities:

To play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year
To provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis.
To ensure that the service provided by the Careline Team is of a consistently high standard, meets the needs of Hammersmith & Fulham’s diverse communities, and the quality and standards of practice and performance in all areas of service delivery
To lead and directly manage delegated areas of responsibility as determined by the Careline manager.
To work collaboratively with residents, families/carers, professionals and the wider community to ensure residents receive an excellent person -centred service.
To assist the Careline Manager to ensure that the service is cost effective, provides value for money and that budgets are not overspent.
To engage in the wider development of the Careline service in LBHF with council colleagues and external partners.

For more information about this role please refer to the Job Description.

Duty Careline Officer – LBHF38919

Salary Range: £31,434 – £32,577 per annum
Work Location: 43 Beavor Lane, London W6 9AU
Hours per week: 36
Contract type: Permanent
DBS check: Enhanced

Driving License: Must hold a full clean driving licence and be able to drive a manual vehicle.
Politically Restricted post: No
Closing date: 6 September 2020

Interview date: Week commencing 14 September 2020
Contact details for an informal discussion: Nia Evans, Provided Services Service Manager, on 07768 414807 or via email: nia.evans@lbhf.gov.uk

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.
Our priorities are; Doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

We are currently looking to recruit an experienced Careline Monitoring and Response Officer to join our dedicated team to deliver a high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision. The position is for a weekday (Monday to Friday) Duty Careline officer. It is essential that you have a flexible approach to working arrangements as you will be required to work 4 out 8 bank holidays.

To be successful in this role you will need the ability to communicate effectively with a wide range of people, sometimes under difficult circumstances and respond under pressure, and the ability to handle crisis situations calmly, quickly and logically, is essential. Good IT and administration skills and customer service are essential.

Experience of working with other Adult Social Care agencies, lone working and installation of telecare alarms/equipment is desirable.

Role Responsibilities:

To work Monday to Friday during office hours. Including 4 out of 8 bank holidays.
To work within European working directives
To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.
To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.

For more information about the role please see the full Job Description.

Careline Telecare Installation Review Officer

Location: Careline Control Centre. Ludham, Lismore Circus. NW5 4SE

Salary: £30,066 – £34,538

Contract Type: Permanent, Full time, 36 hours per week

The Role

We have an exciting opportunity for an excellent customer focused Telecare Installation Officer to join a highly multi-skilled team. The role will involve installing, testing, maintaining and repair of telecare assistive technology equipment. You will also be expected to travel across multiple sites to enable service users to become more independent and safe in their own living environments.

If you would like to develop your career and are seeking an exciting opportunity to develop your skills, this fantastic offer gives you the opportunity to accelerate your learning and career progression within a forward thinking borough.

Careline Telecare’s offices are located in Gospel Oak close to good transport links London overground, the Northern Line tube and good bus services. Working for Camden means you would have a good salary which also includes recognition and reward for high performance with progression, pay increases and access to a leading pension scheme.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you

To be considered for this post it is an essential requirement for the post holder to have a clean UK driving license which will be checked at interview. The successful applicants will also be required to take the council’s driving assessment.

The successful candidate will need to be practical, with strong communication skills and an ability to think on their feet. You will have strong experience of installing basic to more complex telecare equipment such as lifeline boxes, smoke and heat alarms, bed/chair sensors, property exit sensors, epilepsy sensors, GPS trackers etc. The ideal candidate will be confident in working with vulnerable adults and showing empathy for their needs.

You will also be required to answer alarm calls when needed. There will be a requirement for the post holder to demonstrate collaborative working with partners in the community to promote Telecare and benefits it can bring.

How to apply

Please follow this link to the role on our website to apply:

https://camdengov.referrals.selectminds.com/togetherwearecamden/jobs/telecare-installation-review-officer-1615

Please quote reference: 2000000Z

To view the Job Profile please click HERE

Closing dates for applications: Tuesday 4 February 2020, 23:59

Interviews to be held: TBC

Careline Service Manager

Location: Ludham, Lismore Circus, London NW5 4SE

Salary: £45,504 – £52,786 per annum

Contract Type: Permanent, Full time, 36 hours per week

The Role

Careline provides an end-to-end assistive technology and telecare service. From assessment and installation of equipment, to managing contacts and responding to emergency calls, it enables customers to maintain their independence and provides reassurance to both customers and their family and carers.

The main purpose of a Careline Service Manager is to lead the overall operational and strategic direction of Careline and hold responsibility for service delivery and resources. This includes meeting the aspirations of Adult Social Care to deliver appropriate and innovative telecare and assistive technology solutions to support the people of Camden to maintain their independence.

The Careline Service Manager will also oversee and support the management team to organise the flow of the work into, and through, the service. You would ensure there is a clear understanding of demand from customers, that the resource is organised to respond to that demand and that all customers get a first class, responsive and individualised service.

Careline will be closely associated with Camden’s innovative “Assistive Technology Living Lab”, to support citizens to trial the latest innovations in technology and other equipment. The Careline Service Manager will be expected to support in the selection and trialling of equipment and the development of this exciting initiative.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you

To be successful in this role, it is essential that you hold a full clean driving licence due to the nature of the role.

You will need to evidence leading and managing people, and building successful teams, as well as having a clear knowledge and understanding of innovation in the field of assistive technology. The role will also require an in-depth knowledge of assistive technology and telecare and its contribution to delivering strengths-based outcomes for customers.

You will also need to have demonstrable experience of working under pressure and managing competing priorities, and knowledge and experience of budgetary control and management of resources.

You must be an excellent communicator who can build relationships with a variety of customers i.e. providing services to older, vulnerable or disabled people and the important people in their lives.

How to apply

Please follow this link to the role on our website to apply: https://camdengov.referrals.selectminds.com/togetherwearecamden/jobs/careline-service-manager-1607

Closing dates for applications: Thursday 30^th January 2020 at 11:59pm

Interviews to be held: Monday 17^th and Tuesday 18^th February 2020

Duty Careline Officer (Out of Hours)

Job Details:

Salary range: £31,434 – £32,577 per annum plus out of hours allowance
Work location: 43 Beavor Lane, London, W6 9AU
Hours per week: Full time, shift work including evenings, nights and weekends
Contract type: Permanent
Closing date: 17 January 2020
DBS check: Enhanced
Driving License: Must hold a full clean driving license and be able to drive a manual vehicle

Contact details for an informal discussion: Sharon Short, Careline Manager at sharon.short@lbhf.gov.uk or on 07824 498716

For further details about the post and to apply please click here

Control Room Manager Vacancy – Wandsworth

Job title: Control Room Manager

Salary: £42,656 to £51,690 inclusive of London Weighting

Hours: 36

Location: London Borough of Wandsworth

A new 24-hour joint control room is to be established to provide a range of services to the residents of the boroughs of Wandsworth and Richmond upon Thames. These services include the provision and monitoring of alarms to elderly and vulnerable residents, the management and maintenance off CCTV and all out of hours emergency services covering the two boroughs.

As the manager of a dedicated team you will:

Provide leadership, guidance and advice to Control Room staff in the region of 31, many of whom will be working shifts.
Be able to work without close supervision and make practical decisions in emergency situations, often outside normal hours, liaising with emergency services as required.
Need to be able to work with a range of Council departments and other agencies on a wide variety of issues with specific attention on the safeguarding of residents and other service users.
Manage budgets for the new facility accurately apportioning costs. Will directly manage the contract covering repair and upkeep of significant CCTV assets.

You will need experience in working in a similar facility preferably in a supervisory capacity. Knowledge of (community alarm systems) assistive technology within the community and housing settings and experience of working with the elderly and the vulnerable would be desirable. You must be able to demonstrate the ability to deal with emergency situations calmly and efficiently.

This is a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs.

Should you require any further information please email Maria.Gillies@RichmondandWandsworth.gov.uk or contact recruitment@richmondandwandsworth.gov.uk

Please apply on-line at jobs.richmondandwandsworth.gov.uk

Closing date: Sunday 15^th December 2019

Interview date: Wednesday 8^th January 2020

Careline Monitoring and Response Officers

Location: Careline Control Centre. Ludham, Lismore Circus. NW5 4SE

Salary: £30,066 – £34,538 with additional 15% disruption allowance

Contract Type: Permanent, Full time, 36 hours per week, shift work including weekends

The Role

The Careline team provide high quality effective social alarm response to elderly, disabled and otherwise vulnerable customers in the community providing routine and emergency support on a 24/7 365 days a year, ensuring they deliver a service that promotes the dignity and wellbeing of all our customers.

We are currently seeking experienced Careline Monitoring and Response Officers to join our expanding dedicated team, to respond to calls in accordance with the agreed call handling procedures, assess the risk, and prioritise the level of urgency and decide on most appropriate course of action.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you

The successful candidate will have clean valid full UK driving licence (prior to starting the post). It is essential that you have a flexible approach to working arrangements, as you will be required to work considerable amount of unsocial hours including nights and weekend on a rota basis. You will possess good awareness and understanding of the issues affecting vulnerable group’s i.e. elderly people, people with mental health problems, challenging behaviour and substance misuse issues. You will also in responding to all clients and offering support in crises situations where necessary when advocating on the client’s behalf in emergency situations.

The ideal candidate will have experience of regularly working in client’s own homes on a 24/7 basis with colleagues and dealing with emergency situations in a calm and sensitive way. This will include moving and handling using appropriate supplied health and safety equipment in accordance with manufacturer guidelines. Ideally, you will be trained in and/or have knowledge of First Aid.

For a more in depth information regarding the role, please view the attached files.

About Camden

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.

Mayor of London’s Good Work Standard

Camden are very proud to be accredited to the level of excellence for the Mayor of London’s Good Work Standard. The Mayor’s Good Work Standard sets the benchmark for the highest employment standards and demonstrates that as an employer, Camden is contributing to a fairer and more inclusive London. These good practices are also an important step in attracting and retaining a diverse, talented and productive workforce.

How to apply

To apply for this job please follow the “Apply” link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this Job Profile attached at the bottom of this Advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Tuesday 19 November 2019 at 11:59pm

Interviews to be held: w/c 25 November 2019

Please quote reference: 190000SN

To view the Job Profile please click HERE

Careline Deputy Manager

Location: Careline Control Centre. Ludham, Lismore Circus. NW5 4SE

Salary: £36,630 – £42,490

Contract Type: Permanent, Full time, 36 hours per week

Alternative flexible working options available/open to discussion

Click HERE for information on Camden’s flexible working options

The Role

Careline provides an end-to-end assistive technology and telecare service. This includes assessment and installation of equipment, managing contacts and responding to emergency calls. This enables customers to maintain their independence and provides reassurance to both customers and their family and carers.

We have a fantastic opportunity for an incredibly organised and pro-active Careline Deputy Manager to join our multi-disciplinary team to motivate and lead by example. The main objective for the post holder is to support the manager to lead Careline and deputise for the manager in the delivery of the service. You will take delegated responsibility to manage aspects of the service area according to the operating principles, and actively manage and monitor the flow of work focussed on delivering positive outcomes for all customers.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you

To be considered for this post it is essential the successful candidate holds a clean driving license which will be checked at interview.

You will need experience of leadership and management, as well as managing a budget to be successful in this role. Along with demonstrable experience of working under pressure and working with ever changing priorities, you must have excellent knowledge of the role and organisation of partner agencies such as health, housing, and the voluntary and community sector. Also, in depth knowledge of assistive technology and telecare and its contribution to delivering strengths-based outcomes for customers.

About Camden

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.

How to apply

To apply for this job please follow the “Apply” link.

In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this Job Profile attached at the bottom of this Advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Closing dates for applications: Sunday 22 September 2019, 23:59

Interviews to be held: Wednesday 3 October 2019

Please quote reference: 190000LF

To view the Job Profile please click HERE

Telecare Installation Officer

Location: Ludham, Lismore Circus, London, NW4 4SE

£28,910 – £33,531 per annum

Permanent contract, Full time, 36 hours per week

We have an exciting opportunity for an excellent customer focused Telecare Installation Officer to join a highly multi-skilled team. The role will involve installing, testing, configuring, maintaining and repairing telecare assistive technology equipment. You will also be expected to travel across multiple sites to enable service users to become more independent and safe in their own living environments.

This role will be subject to an enhance DBS check.

To apply, please visit: https://camdengov.taleo.net/careersection/lbc_external/jobdetail.ftl?job=180000R7&lang=en&sns_id=mailto#.XGKyx9s1bZw.mailto

Closing dates for applications: Sunday 24 February 2019 23:59

Interviews to be held week commencing 4 March 2019

Please quote reference: 180000R7

Technical Sales Engineer– UK & Ireland

About Essence

Essence is a global provider of IoT connected-living solutions for communication, security and healthcare service providers, serving households and small medium businesses. Leveraging 23 years of experience and innovation, with a global presence and 20 million devices deployed worldwide.

Essence SmartCare is a leading global player at the telecare domain selling its innovating products to 4 continents and 20 different countries.

Job Description

Essence smart care is looking to recruit a highly motivated and professional Technical Sales Engineer with strong technical background and sales skills.

The Technical Sales Engineer should be familiar with the UK telecare and social alarm market, the current service providers and the local authorities.

Title: Technical Sales Engineer
Department: Sales
Territory: UK & Ireland
Travel required: Yes
Driving License and own car: Required
Position type: Full time
Salary: Base + Commission + Car Allowance (Self-employed)

Role Overview

The Technical Sales Engineer will be responsible to support the sales activities in the UK and Ireland.

The Technical Sale Engineer will provide the expertise in the delivery and deployment of our social alarm and monitoring solutions to customers and prospects to ensure a successful experience and meeting the targets.

The Technical Sales Engineer will either work directly with customers or side by side with our local partners and will be looking to build strong relationships with partners, service providers as well as local authorities.

Main Responsibilities

Supporting the relationship with new and existing customers and partners on a constant basis
Set meetings with new prospects to present and promote the products and drive the sales activities
To be the product technical expert for the UK and Ireland, including hands-on capabilities (configuration, installation and integration with different ARC software)
Prepare and demonstrate the system to potential customers, participate in exhibition & events, etc…
Train customers’ and partners’ technical personnel
Answer RFPs and RFIs

Experience

At least 5 years of technical experience in the social alarm and monitoring market, preferably from a vendor/supplier side. A proven track record of account management of leading service providers in the telecare domain.

Technical & Personal Skills

Team player
Highly motivated and results driven
Good verbal, written and presentation skills
Excellent interpersonal and communication skills
Excellent technical understanding, self-learning and problem solving
Expert in the local telecare protocols (analog & digital) and familiar with other devices in the market

For more information, please contact: monybu@essence-grp.com

Business Development Manager– TECs and Monitoring Solutions (South East Region)

The Brand & the Company

Tynetec & Jontek are key brand’s of the Assisted Living & Healthcare business unit of Legrand Electric Limited. They design, manufacture and supply Assisted living, Social Alarm, Telecare, Telehealth, TEC & Monitoring solutions to: Housing, Health & Social Care departments of Local Authorities, Housing Associations & Private care providers.

The Role

Reporting to the National Sales Manager to develop and grow the TEC and Monitoring Solutions business in line with a set business plan in order to meet/exceed the set monetary and business related targets.

Portfolio of products will include (but not be limited to): At Home Alarm range, telecare, telehealth, associated TEC products/solutions and the Jontek Monitoring Platform.

The Candidate

The ideal candidate will have:

knowledge of Assisted living, Monitoring centre, Health, Housing or Social Care markets.
Excellent customer service/relationship skills.
Good presentation skills, ability to transfer knowledge effectively
Some technical knowledge, ideally relating to the Company’s products.
Well organised and able to prioritise and multi task
Self-motivated and capable of dealing with a fast moving, varied and demanding environment.
Excellent time management skills.
Well developed communication and interpersonal skills – able to deal with people at all levels both in and outside the business.

Conditions:

Base Location; it is essential that the candidate is suitably located within the South East sales region, with the ideal location being within or close to the M25 with good transport links into Central London.

Package:

Competitive Salary, plus monthly target driven commission payments.
Holiday; 25 days annual, plus statutory.
Company Pension scheme
Company car, laptop, tablet, phone.

Applications to: Stuart Carroll, National Sales Manager – Legrand Assisted Living

T: 07983 311615

E: stuart.carroll@legrand.co.uk

Legrand Electric Limited is committed to Equal Opportunities & Diversity

Doro Care Key Account Manager (South of England)

An exciting opportunity has become available at Doro Care as a Key Account Manager. Our KAM`s are responsible for looking after our existing clients, and also identifying and developing new opportunities in order to increase brand awareness and grow the business.

The full Job Description and further details can be obtained by following this link.

http://care.doro.co.uk/contact/job-vacancies/

Helpline Advisor and Case Manager

As part of the AXA Group, PPP Taking Care provides around the clock support to over 50,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. This is just the first step towards a greater ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Helpline Advisor and Case Manager to join our team and help us achieve our ambition for growth. This is a new role where you will have the opportunity to expand our Customer Services Support function and lead a team enabling the development of future business.

Due to the nature of the work, you must be compassionate, be able to act sensitively, have a calm approach at all times and a proactive “can do” attitude to achieve the best outcome for our customers.

This role would be suited to someone with excellent customer service skills, and who has knowledge of the UK’s health and social care systems. You will have worked in a Commercial/Private sector environment, with experience of sales/lead generation. As the team grows there may be occasional weekend working.

As Helpline Advisor and Case Manager you will:

Provide information and advice to customers regarding all matters relating to people in later life, in order to support all their care needs.
Be an “Expert Friend”, by providing clear guidance and support to the customer; to impart knowledge enabling the customer to make informed choices.
Identify opportunities to cross-sell products and services that would support the caller and/or the needs of the “cared for” person.
Provide case management support to customers who purchase our upgrade service.
Be part of a wider team responsible for the sale of services to older people.
Proactively seek opportunities for efficiency and optimisation across the department.

What we need from you:

Level 3 in Health & Social Care
In depth knowledge of the UK’s health and social care systems
Strong communication skills.
The ability to multi-task.
Excellent IT Administration skills.
A working knowledge of safeguarding for children and vulnerable adults.

Salary: £22,000 – £24,000 p.a.

The role will be subject to a Standard DBS Check. The position is based at our head office in Ashburton.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date 8th September 2017

Regional Manager (North)

We are looking to recruit a Regional Manager to cover the north of England who will join our Operations team and play a key role in the success of PPP Taking Care and its ambitions for growth. This role will provide strong leadership to create a high achieving team responsible for delivering in-house home assessments and the implementation of equipment, products, and tools to customers to enable them to live happily and healthily in their own home.

This role would be suited to someone who has previously managed a remote team and has experience of recruitment, training, absence management, performance, employee engagement and health and safety. You will have worked in a Commercial/Private sector environment, and have experience of working in a social care working environment.

As Regional Manager (North) you will:

Deliver strong leadership to the team, demonstrate role modelling behaviour, and help drive performance.
Become the technical lead for all installation and maintenance queries from the team.
Have the ability to install all products in the PPP Taking Care range.
Liaise with the Refurbishment Team Manager to maintain knowledge of current product specifications.
Produce team performance indicators and be pro-active in seeking and delivering continuous improvement.
Liaise closely with sales management regarding resource planning.
Deliver all services in line with H&S, TSA & ISO 9001 operating procedures.
Ensure full end to end investigation of complaints and incidents with root cause analysis.
Undertake and maintain within the team the Safe Home Assessment & Trusted Assessor Training accreditation.

Essential Skills:

Good standard of education. (CMI/CIM qualification desirable.)
Proven Leadership skills.
Proven remote Sales Team management.
Ability to set KPIs, and monitor and improve performance, with a “can do” attitude.
Experience in setting KPI’s, monitoring and improving performance.
Problem solving with a “can do” attitude.

Salary: Negotiable, with car allowance.

The position will be field based and as there will be travel involved with the role, you will need to hold a clean, valid driving licence. You will be required to work some weekends.

This role will be subject to an Enhanced DBS Check.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 8th September 2017

Sales Executive

We are looking to recruit a Sales Executive to join our team and help us achieve our ambition for growth. This is a new role where you will effectively process and convert incoming/outgoing sales leads through all channels, and take payments as required. You will create efficient appointments, and manage the field staff.

This role would be suited to someone who is a “people person” who has an open and friendly attitude, and can demonstrate empathy towards customers.

As Sales Executive you will:

Achieve sales and conversion targets.
Process payments from customers.
Efficiently manage diaries of the field staff.
Order collateral as required for prospective clients, and follow up as per KPIs.
Complete all outbound calls and follow ups in line with current KPIs.
Provide support to our Information & Advice Service.

Essential Skills:

Good standard of education to GCSE level or equivalent, or above.
Experience of working with customers via the telephone.
A proven experience of excellent sales conversions, with the ability to work to targets.
Good IT skills, including Microsoft Office suite.
Ability to work as part of a team or on own initiative.
Must possess attention to detail skills.
A confident and calm approach.
The flexibility to work shift patterns.

Desirable skills:

Understanding of medical terms/conditions.
Working within a social care environment.
A logical thinker who is able to think outside the box.

Salary: £17,600 p.a. plus bonus

The role will be subject to a Standard DBS check. The position is based at our head office in Ashburton.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 8th September 2017

Sales Manager

We are looking to recruit a Sales Manager to join our team and help us achieve our ambition for growth. This is a new role where you will have the opportunity to grow our Sales function, and manage our new Helpline Advice & Case Management Service – leading the team to enable the development of future business. You will be expected to play a key role in the success of PPP Taking Care and its ambitions for growth by delivering strong leadership to the team, role modelling behaviour, and driving performance. Experience of working in a social care working environment is desirable.

This role would be suited to someone who has previously managed a team and has experience of recruitment, training, absence management, performance, employee engagement and health and safety. You will have worked in a Commercial/Private sector environment, with strong sales experience.

As Sales Manager you will:

Manage the Sales Agents and Helpline Advisor & Case Managers effectively.
Ensure all team members are fully trained in sales techniques, scheduling, products, and are up to date with the latest knowledge in social care.
Set clear and measurable sales targets as per forecasts and budgets.
Liaise closely with field management regarding resource planning.
Develop, analyse, and produce Sales Management Information reports.
Proactively seek opportunities for efficiency and optimisation across the department.
Review and optimise the scheduling process.
Monitor the success of the large corporate pilot phase through the setting and monitoring of performance indicators.

Essential Skills:

Good standard of education, GCSE or equivalent (desired CMI/CIM qualification or equivalent)
Proven Sales Team management, with a “can do” attitude.
Experience in setting KPI’s, monitoring and improving performance.

Desirable skills:

Understanding of medical terms/conditions

Salary: £30,000 – £35,000 dependant on experience. The position is based at our head office in Ashburton.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 1^st September 2017

Occupational Therapist – Field Team Coach

We are looking to recruit two Occupational Therapists – Field Team Coaches – one in the Manchester area to cover the North of England, and one in the Swindon area to cover the South of England – to join our team and help us achieve our ambition for growth. This is a new role where you will support our ambition by delivering in-home assessments and help with the implementation of equipment, products, and tools for our customers to enable them to live happily and healthily in their own home. You will be the “Team Expert” on Safe Home Assessments, and will coach and develop the competencies and abilities of the field based Safe Home Consultants. You will also be the point of contact for any queries relating to home assessments.

As Occupational Therapist – Field Team Coach you will:

Provide expert advice and coach the Safe Home Consultants.
Support the Field Manager with training/coaching & development of the Safe Home Consultants.
Visit customers in their home and conduct a home assessment to identify their needs regarding adaptations, and telecare, and other assistive technology.
Provide advice on the best solutions, referring to third parties (from preferred suppliers) who can provide adaptations to the home, and upselling products to support the customer.
Provide clear documentation and explanation to the customer on the best approach to meet their individual needs.
Refer work to colleagues for the installation of assistive products during home assessment visits.
Work within a multi-skilled team and provide specialist advice and knowledge sharing with colleagues.

Essential Skills:

BSC/Diploma in Occupational Therapy, or equivalent.
Be registered with the Health & Care Professions Council (HCPC).
Possess knowledge of health and safety issues relating to supporting the elderly in their own home.
Understanding the OT Professional Code of Conduct and its application in practice.
Coaching and training experience.
Good IT skills including the ability to use customer management systems.
Have the ability and experience of working autonomously.
Experienced in planning and decision making skills.
Ability to analyse and resolve professional and ethical issues

Salary: Negotiable with car allowance.

The position will be field based and as there will be travel involved with the role, you will need to hold a clean, valid driving licence.

This role will be subject to an Enhanced DBS Check.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 8th September 2017

Business Development Managers x 2

The Key Safe Company are looking for 2 enthusiastic and motivated Business Development Managers, one for London and one for The North East, to join our busy sales team in the UK.

You’ll need to be a confident, out-going and motivated sales professional, some-one who can bring a real energy to the position and the company.

As a Business Development Manager, your region needs to deliver growth across products & sectors and the search for new business a real priority for the business in 2017

To be considered for the role, we would expect you to be a driven individual, not simply happy with target achievement but someone who covers their region fully and un-earths some real new business gems.

We are the market leader in providing access solutions across a range of differing markets and pride ourselves on excellent service, excellent products and a real caring attitude.

If this does sound like you and you’re ready for that challenge in 2017 please see job descriptions attached and apply now!

London Business Development Manager Job Description

North East Business Development Manager Job Description

Email your CV to ed.faulkner@keysafe.co.uk, look at our website and tell him why you would like to work for The Key Safe Company and what difference you will make to our team.

Closing Date 21st March 2017 (Strictly no agencies)

National Sales Manager – TECs & Monitoring Solutions

Customer Experience Manager

Senior Account Manager – Everon

Marketing Executive – Chiptech International Limited

Company Overview

TECS Project and Partnership Manager (12 Month Fixed Term Contract)

Monitoring Advisor

Customer Relationship Executive (Telecare)

Business Development Manager

Bid Writer

Client Relationship Manager

Alarm Receiving Centre Team Manager

OT/Nurse for Telecare and Telehealth

Duty Careline Officer

Specialist Installation Officer – Telecare

Telecare Installation Review Officer

Careline Deputy Manager

Duty Careline Officer – LBHF38919

Careline Telecare Installation Review Officer

Careline Service Manager

Duty Careline Officer (Out of Hours)

Control Room Manager Vacancy – Wandsworth

Careline Monitoring and Response Officers

Careline Deputy Manager

Telecare Installation Officer

Technical Sales Engineer– UK & Ireland

Business Development Manager– TECs and Monitoring Solutions (South East Region)

Legrand Electric Limited is committed to Equal Opportunities & Diversity

Doro Care Key Account Manager (South of England)

Helpline Advisor and Case Manager

Salary: £22,000 – £24,000 p.a.

The role will be subject to a Standard DBS Check. The position is based at our head office in Ashburton.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date 8th September 2017

Regional Manager (North)

Salary: Negotiable, with car allowance.

The position will be field based and as there will be travel involved with the role, you will need to hold a clean, valid driving licence. You will be required to work some weekends.

This role will be subject to an Enhanced DBS Check.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 8th September 2017

Sales Executive

Salary: £17,600 p.a. plus bonus

The role will be subject to a Standard DBS check. The position is based at our head office in Ashburton.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 8th September 2017

Sales Manager

Salary: £30,000 – £35,000 dependant on experience. The position is based at our head office in Ashburton.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 1st September 2017

Occupational Therapist – Field Team Coach

Salary: Negotiable with car allowance.

The position will be field based and as there will be travel involved with the role, you will need to hold a clean, valid driving licence.

This role will be subject to an Enhanced DBS Check.

Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.

Closing date: 8th September 2017

Business Development Managers x 2

Closing date: 1^st September 2017