Careline Monitoring and Response Officers

 
Location: Careline Control Centre. Ludham, Lismore Circus. NW5 4SE

Salary: £30,066 – £34,538 with additional 15% disruption allowance

Contract Type: Permanent, Full time, 36 hours per week, shift work including weekends

The Role

The Careline team provide high quality effective social alarm response to elderly, disabled and otherwise vulnerable customers in the community providing routine and emergency support on a 24/7 365 days a year, ensuring they deliver a service that promotes the dignity and wellbeing of all our customers.

We are currently seeking experienced Careline Monitoring and Response Officers to join our expanding dedicated team, to respond to calls in accordance with the agreed call handling procedures, assess the risk, and prioritise the level of urgency and decide on most appropriate course of action.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you

The successful candidate will have clean valid full UK driving licence (prior to starting the post). It is essential that you have a flexible approach to working arrangements, as you will be required to work considerable amount of unsocial hours including nights and weekend on a rota basis. You will possess good awareness and understanding of the issues affecting vulnerable group’s i.e. elderly people, people with mental health problems, challenging behaviour and substance misuse issues. You will also in responding to all clients and offering support in crises situations where necessary when advocating on the client’s behalf in emergency situations.

The ideal candidate will have experience of regularly working in client’s own homes on a 24/7 basis with colleagues and dealing with emergency situations in a calm and sensitive way. This will include moving and handling using appropriate supplied health and safety equipment in accordance with manufacturer guidelines. Ideally, you will be trained in and/or have knowledge of First Aid.

For a more in depth information regarding the role, please view the attached files.

About Camden

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.

Mayor of London’s Good Work Standard

Camden are very proud to be accredited to the level of excellence for the Mayor of London’s Good Work Standard. The Mayor’s Good Work Standard sets the benchmark for the highest employment standards and demonstrates that as an employer, Camden is contributing to a fairer and more inclusive London. These good practices are also an important step in attracting and retaining a diverse, talented and productive workforce.

How to apply

To apply for this job please follow the Apply” link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this Job Profile attached at the bottom of this Advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Tuesday 19 November 2019 at 11:59pm

Interviews to be held: w/c 25 November 2019

Please quote reference: 190000SN

To view the Job Profile please click HERE

 

Careline Deputy Manager

 

Location: Careline Control Centre. Ludham, Lismore Circus. NW5 4SE

Salary: £36,630 – £42,490

Contract Type: Permanent, Full time, 36 hours per week

Alternative flexible working options available/open to discussion

Click HERE for information on Camden’s flexible working options

 

The Role

Careline provides an end-to-end assistive technology and telecare service. This includes assessment and installation of equipment, managing contacts and responding to emergency calls. This enables customers to maintain their independence and provides reassurance to both customers and their family and carers.

We have a fantastic opportunity for an incredibly organised and pro-active Careline Deputy Manager to join our multi-disciplinary team to motivate and lead by example. The main objective for the post holder is to support the manager to lead Careline and deputise for the manager in the delivery of the service. You will take delegated responsibility to manage aspects of the service area according to the operating principles, and actively manage and monitor the flow of work focussed on delivering positive outcomes for all customers.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

 

About you

To be considered for this post it is essential the successful candidate holds a clean driving license which will be checked at interview.

You will need experience of leadership and management, as well as managing a budget to be successful in this role. Along with demonstrable experience of working under pressure and working with ever changing priorities, you must have excellent knowledge of the role and organisation of partner agencies such as health, housing, and the voluntary and community sector. Also, in depth knowledge of assistive technology and telecare and its contribution to delivering strengths-based outcomes for customers.

 

About Camden

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

 

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.

 

How to apply

To apply for this job please follow the “Apply” link.

In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this Job Profile attached at the bottom of this Advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.

 

Closing dates for applications: Sunday 22 September 2019, 23:59

Interviews to be held: Wednesday 3 October 2019

Please quote reference: 190000LF

To view the Job Profile please click HERE

 

 

Telecare Installation Officer

 

Location:  Ludham, Lismore Circus, London, NW4 4SE

£28,910 – £33,531 per annum

Permanent contract, Full time, 36 hours per week

We have an exciting opportunity for an excellent customer focused Telecare Installation Officer to join a highly multi-skilled team.  The role will involve installing, testing, configuring, maintaining and repairing telecare assistive technology equipment. You will also be expected to travel across multiple sites to enable service users to become more independent and safe in their own living environments.

The successful candidate will need to be practical, with strong communication skills and an ability to think on their feet. You will have strong experience of installing basic to more complex telecare equipment such as lifeline boxes, smoke and heat alarms, bed/chair sensors, property exit sensors, epilepsy sensors, GPS trackers etc. The ideal candidate will be confident in working with vulnerable adults and showing empathy for their needs.

This role will be subject to an enhance DBS check.

To apply, please visit: https://camdengov.taleo.net/careersection/lbc_external/jobdetail.ftl?job=180000R7&lang=en&sns_id=mailto#.XGKyx9s1bZw.mailto

Closing dates for applications: Sunday 24 February 2019 23:59

Interviews to be held week commencing 4 March 2019

Please quote reference: 180000R7

 

 

Technical Sales Engineer– UK & Ireland

 

About Essence

Essence is a global provider of IoT connected-living solutions for communication, security and healthcare service providers, serving households and small medium businesses. Leveraging 23 years of experience and innovation, with a global presence and 20 million devices deployed worldwide.

Essence SmartCare is a leading global player at the telecare domain selling its innovating products to 4 continents and 20 different countries.

 

Job Description

Essence smart care is looking to recruit a highly motivated and professional Technical Sales Engineer with strong technical background and sales skills.

The Technical Sales Engineer should be familiar with the UK telecare and social alarm market, the current service providers and the local authorities.

  • Title: Technical Sales Engineer
  • Department: Sales
  • Territory: UK & Ireland
  • Travel required: Yes
  • Driving License and own car: Required
  • Position type: Full time
  • Salary: Base + Commission + Car Allowance (Self-employed)

 

Role Overview

The Technical Sales Engineer will be responsible to support the sales activities in the UK and Ireland.

The Technical Sale Engineer will provide the expertise in the delivery and deployment of our social alarm and monitoring solutions to customers and prospects to ensure a successful experience and meeting the targets.

The Technical Sales Engineer will either work directly with customers or side by side with our local partners and will be looking to build strong relationships with partners, service providers as well as local authorities.

 

Main Responsibilities

  • Supporting the relationship with new and existing customers and partners on a constant basis
  • Set meetings with new prospects to present and promote the products and drive the sales activities
  • To be the product technical expert for the UK and Ireland, including hands-on capabilities (configuration, installation and integration with different ARC software)
  • Prepare and demonstrate the system to potential customers, participate in exhibition & events, etc…
  • Train customers’ and partners’ technical personnel
  • Answer RFPs and RFIs

 

Experience

At least 5 years of technical experience in the social alarm and monitoring market, preferably from a vendor/supplier side. A proven track record of account management of leading service providers in the telecare domain.

 

Technical & Personal Skills

  • Team player
  • Highly motivated and results driven
  • Good verbal, written and presentation skills
  • Excellent interpersonal and communication skills
  • Excellent technical understanding, self-learning and problem solving
  • Expert in the local telecare protocols (analog & digital) and familiar with other devices in the market

 

For more information, please contact: monybu@essence-grp.com

 

 

Business Development Manager– TECs and Monitoring Solutions (South East Region)

 

 

The Brand & the Company

Tynetec & Jontek are key brand’s of the Assisted Living & Healthcare business unit of Legrand Electric Limited. They design, manufacture and supply Assisted living, Social Alarm, Telecare, Telehealth, TEC & Monitoring solutions to: Housing, Health & Social Care departments of Local Authorities, Housing Associations & Private care providers.

The Role

Reporting to the National Sales Manager to develop and grow the TEC and Monitoring Solutions business in line with a set business plan in order to meet/exceed the set monetary and business related targets.

Portfolio of products will include (but not be limited to): At Home Alarm range, telecare, telehealth, associated TEC products/solutions and the Jontek Monitoring Platform.

The Candidate

The ideal candidate will have:

  • knowledge of Assisted living, Monitoring centre, Health, Housing or Social Care markets.
  • Excellent customer service/relationship skills.
  • Good presentation skills, ability to transfer knowledge effectively
  • Some technical knowledge, ideally relating to the Company’s products.
  • Well organised and able to prioritise and multi task
  • Self-motivated and capable of dealing with a fast moving, varied and demanding environment.
  • Excellent time management skills.
  • Well developed communication and interpersonal skills – able to deal with people at all levels both in and outside the business.

Conditions:

Base Location; it is essential that the candidate is suitably located within the South East sales region, with the ideal location being within or close to the M25 with good transport links into Central London.

Package:

  • Competitive Salary, plus monthly target driven commission payments.
  • Holiday; 25 days annual, plus statutory.
  • Company Pension scheme
  • Company car, laptop, tablet, phone.

 

Applications to: Stuart Carroll, National Sales Manager – Legrand Assisted Living

T: 07983 311615

E: stuart.carroll@legrand.co.uk

Legrand Electric Limited is committed to Equal Opportunities & Diversity

 

 

Doro Care Key Account Manager (South of England)

An exciting opportunity has become available at Doro Care as a Key Account Manager. Our KAM`s are responsible for looking after our existing clients, and also identifying and developing new opportunities in order to increase brand awareness and grow the business.

The full Job Description and further details can be obtained by following this link.

http://care.doro.co.uk/contact/job-vacancies/

 

 

 

Helpline Advisor and Case Manager

As part of the AXA Group, PPP Taking Care provides around the clock support to over 50,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. This is just the first step towards a greater ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Helpline Advisor and Case Manager to join our team and help us achieve our ambition for growth. This is a new role where you will have the opportunity to expand our Customer Services Support function and lead a team enabling the development of future business.

Due to the nature of the work, you must be compassionate, be able to act sensitively, have a calm approach at all times and a proactive “can do” attitude to achieve the best outcome for our customers.

This role would be suited to someone with excellent customer service skills, and who has knowledge of the UK’s health and social care systems. You will have worked in a Commercial/Private sector environment, with experience of sales/lead generation. As the team grows there may be occasional weekend working.

As Helpline Advisor and Case Manager you will:

  • Provide information and advice to customers regarding all matters relating to people in later life, in order to support all their care needs.
  • Be an “Expert Friend”, by providing clear guidance and support to the customer; to impart knowledge enabling the customer to make informed choices.
  • Identify opportunities to cross-sell products and services that would support the caller and/or the needs of the “cared for” person.
  • Provide case management support to customers who purchase our upgrade service.
  • Be part of a wider team responsible for the sale of services to older people.
  • Proactively seek opportunities for efficiency and optimisation across the department.

What we need from you:

  • Level 3 in Health & Social Care
  • In depth knowledge of the UK’s health and social care systems
  • Strong communication skills.
  • The ability to multi-task.
  • Excellent IT Administration skills.
  • A working knowledge of safeguarding for children and vulnerable adults.
Salary: £22,000 – £24,000 p.a.
The role will be subject to a Standard DBS Check. The position is based at our head office in Ashburton.
Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.
Closing date 8th September 2017

 

Regional Manager (North)

As part of the AXA Group, PPP Taking Care provides around the clock support to over 50,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. This is just the first step towards a greater ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Regional Manager to cover the north of England who will join our Operations team and play a key role in the success of PPP Taking Care and its ambitions for growth. This role will provide strong leadership to create a high achieving team responsible for delivering in-house home assessments and the implementation of equipment, products, and tools to customers to enable them to live happily and healthily in their own home.

This role would be suited to someone who has previously managed a remote team and has experience of recruitment, training, absence management, performance, employee engagement and health and safety. You will have worked in a Commercial/Private sector environment, and have experience of working in a social care working environment.

As Regional Manager (North) you will:

  • Deliver strong leadership to the team, demonstrate role modelling behaviour, and help drive performance.
  • Become the technical lead for all installation and maintenance queries from the team.
  • Have the ability to install all products in the PPP Taking Care range.
  • Liaise with the Refurbishment Team Manager to maintain knowledge of current product specifications.
  • Produce team performance indicators and be pro-active in seeking and delivering continuous improvement.
  • Liaise closely with sales management regarding resource planning.
  • Deliver all services in line with H&S, TSA & ISO 9001 operating procedures.
  • Ensure full end to end investigation of complaints and incidents with root cause analysis.
  • Undertake and maintain within the team the Safe Home Assessment & Trusted Assessor Training accreditation.

Essential Skills:

  • Good standard of education. (CMI/CIM qualification desirable.)
  • Proven Leadership skills.
  • Proven remote Sales Team management.
  • Ability to set KPIs, and monitor and improve performance, with a “can do” attitude.
  • Experience in setting KPI’s, monitoring and improving performance.
  • Problem solving with a “can do” attitude.
Salary: Negotiable, with car allowance.
The position will be field based and as there will be travel involved with the role, you will need to hold a clean, valid driving licence. You will be required to work some weekends.
This role will be subject to an Enhanced DBS Check.
Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.
Closing date: 8th September 2017

 

Sales Executive

As part of the AXA Group, PPP Taking Care provides around the clock support to over 50,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. This is just the first step towards a greater ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Sales Executive to join our team and help us achieve our ambition for growth. This is a new role where you will effectively process and convert incoming/outgoing sales leads through all channels, and take payments as required. You will create efficient appointments, and manage the field staff.

This role would be suited to someone who is a “people person” who has an open and friendly attitude, and can demonstrate empathy towards customers.

As Sales Executive you will:

  • Achieve sales and conversion targets.
  • Process payments from customers.
  • Efficiently manage diaries of the field staff.
  • Order collateral as required for prospective clients, and follow up as per KPIs.
  • Complete all outbound calls and follow ups in line with current KPIs.
  • Provide support to our Information & Advice Service.

Essential Skills:

  • Good standard of education to GCSE level or equivalent, or above.
  • Experience of working with customers via the telephone.
  • A proven experience of excellent sales conversions, with the ability to work to targets.
  • Good IT skills, including Microsoft Office suite.
  • Ability to work as part of a team or on own initiative.
  • Must possess attention to detail skills.
  • A confident and calm approach.
  • The flexibility to work shift patterns.

Desirable skills:

  • Understanding of medical terms/conditions.
  • Working within a social care environment.
  • A logical thinker who is able to think outside the box.
Salary: £17,600 p.a. plus bonus
The role will be subject to a Standard DBS check. The position is based at our head office in Ashburton.
Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.
Closing date: 8th September 2017

 

Sales Manager

As part of the AXA Group, PPP Taking Care provides around the clock support to over 50,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. This is just the first step towards a greater ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Sales Manager to join our team and help us achieve our ambition for growth. This is a new role where you will have the opportunity to grow our Sales function, and manage our new Helpline Advice & Case Management Service – leading the team to enable the development of future business. You will be expected to play a key role in the success of PPP Taking Care and its ambitions for growth by delivering strong leadership to the team, role modelling behaviour, and driving performance. Experience of working in a social care working environment is desirable.

This role would be suited to someone who has previously managed a team and has experience of recruitment, training, absence management, performance, employee engagement and health and safety. You will have worked in a Commercial/Private sector environment, with strong sales experience.

As Sales Manager you will:

  • Manage the Sales Agents and Helpline Advisor & Case Managers effectively.
  • Ensure all team members are fully trained in sales techniques, scheduling, products, and are up to date with the latest knowledge in social care.
  • Set clear and measurable sales targets as per forecasts and budgets.
  • Liaise closely with field management regarding resource planning.
  • Develop, analyse, and produce Sales Management Information reports.
  • Proactively seek opportunities for efficiency and optimisation across the department.
  • Review and optimise the scheduling process.
  • Monitor the success of the large corporate pilot phase through the setting and monitoring of performance indicators.

Essential Skills:

  • Good standard of education, GCSE or equivalent (desired CMI/CIM qualification or equivalent)
  • Proven Sales Team management, with a “can do” attitude.
  • Experience in setting KPI’s, monitoring and improving performance.

Desirable skills:

  • Understanding of medical terms/conditions
Salary: £30,000 – £35,000 dependant on experience. The position is based at our head office in Ashburton.
Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.
Closing date: 1st September 2017

 

Occupational Therapist – Field Team Coach

As part of the AXA Group, PPP Taking Care provides around the clock support to over 50,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. This is just the first step towards a greater ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit two Occupational Therapists – Field Team Coaches – one in the Manchester area to cover the North of England, and one in the Swindon area to cover the South of England – to join our team and help us achieve our ambition for growth. This is a new role where you will support our ambition by delivering in-home assessments and help with the implementation of equipment, products, and tools for our customers to enable them to live happily and healthily in their own home. You will be the “Team Expert” on Safe Home Assessments, and will coach and develop the competencies and abilities of the field based Safe Home Consultants. You will also be the point of contact for any queries relating to home assessments.

As Occupational Therapist – Field Team Coach you will:

  • Provide expert advice and coach the Safe Home Consultants.
  • Support the Field Manager with training/coaching & development of the Safe Home Consultants.
  • Visit customers in their home and conduct a home assessment to identify their needs regarding adaptations, and telecare, and other assistive technology.
  • Provide advice on the best solutions, referring to third parties (from preferred suppliers) who can provide adaptations to the home, and upselling products to support the customer.
  • Provide clear documentation and explanation to the customer on the best approach to meet their individual needs.
  • Refer work to colleagues for the installation of assistive products during home assessment visits.
  • Work within a multi-skilled team and provide specialist advice and knowledge sharing with colleagues.

Essential Skills:

  • BSC/Diploma in Occupational Therapy, or equivalent.
  • Be registered with the Health & Care Professions Council (HCPC).
  • Possess knowledge of health and safety issues relating to supporting the elderly in their own home.
  • Understanding the OT Professional Code of Conduct and its application in practice.
  • Coaching and training experience.
  • Good IT skills including the ability to use customer management systems.
  • Have the ability and experience of working autonomously.
  • Experienced in planning and decision making skills.
  • Ability to analyse and resolve professional and ethical issues
Salary: Negotiable with car allowance.
The position will be field based and as there will be travel involved with the role, you will need to hold a clean, valid driving licence.
This role will be subject to an Enhanced DBS Check.
Please apply with your CV and a covering letter to – hr&payroll@ageuk.org.uk.
Closing date: 8th September 2017

 

Expired Job Vacancies

 

buddi telecare supplier

 

Sales Account Manager

 

Buddi has an opportunity for a dynamic and energetic Sales Account Manager to join our Health Sales Team covering the north of England.

Ideally based around the M62 corridor, you’ll need to be a confident and self-motivated sales professional, able to demonstrate a strong and successful background, preferably gained within the health sector.

As a Sales Account Manager your role will have a key focus on driving new business within a B2B environment, as well as building and developing existing customer accounts for organic growth.

To do this, you must be proactive, highly organised, a strong communicator and empathetic, as well as possess a determination to be successful in a challenging and exciting environment.

A passion for technology and a genuine desire to work for one of the leading technology companies in this market sector will be a distinct advantage.

If this sounds like you, and you’re ready for an exciting new challenge, email your CV and salary expectations to fiona@buddi.co.uk and tell her in no more than 100 words why you want to work for Buddi, and what difference you will make to our team.

Closing date 30 June 2017.

Strictly no agencies.

(This vacancy has now expired)

 

 

Business Development Managers x 2

The Key Safe Company are looking for 2 enthusiastic and motivated Business Development Managers, one for London and one for The North East, to join our busy sales team in the UK.

 

You’ll need to be a confident, out-going and motivated sales professional, some-one who can bring a real energy to the position and the company.

As a Business Development Manager, your region needs to deliver growth across products & sectors and the search for new business a real priority for the business in 2017

To be considered for the role, we would expect you to be a driven individual, not simply happy with target achievement but someone who covers their region fully and un-earths some real new business gems.

We are the market leader in providing access solutions across a range of differing markets and pride ourselves on excellent service, excellent products and a real caring attitude.

If this does sound like you and you’re ready for that challenge in 2017 please see job descriptions attached and apply now!

London Business Development Manager Job Description

North East Business Development Manager Job Description

Email your CV to ed.faulkner@keysafe.co.uk, look at our website and tell him why you would like to work for The Key Safe Company and what difference you will make to our team.

Closing Date 21st March 2017 (Strictly no agencies)

(This vacancy has now expired)

 

 

buddi telecare supplier

 

Sales Account Managers x 2

Buddi are looking for two dynamic and energetic Sales Account Managers to join our Health Sales Team in the UK.

You’ll need to be a confident and self-motivated sales professional, able to demonstrate a strong and successful background, ideally gained within the health sector.

As a Sales Account Manager your role will have a key focus on driving new business within a B2B environment, as well as building and developing existing customer accounts for organic growth.

To do this, you must be proactive, highly organised, a strong communicator and empathetic, as well as possess a determination to be successful in a challenging and exciting environment.

A passion for technology and a genuine desire to work for one of the leading technology companies in this market sector will be a distinct advantage.

If this sounds like you, and you’re ready for an exciting new challenge for 2017 apply now!

Email your CV and salary expectations to fiona@buddi.co.uk and tell her in no more than 100 words why you want to work for Buddi, and what difference you will make to our team.

Closing date 21st March 2017 (Strictly no agencies)

(This vacancy has now expired)

 

kctmo telecare service

Community Alarms Service (CAS) Team Leader

Salary: £29,301-£36,360
Hours: 36 hours per week
(Flexible including some weekends, shift and night work)

Kensington and Chelsea TMO is the first borough-wide housing organisation to give residents the power to decide how best to manage and maintain their homes. With 10,000 properties, we are looking for people who share our vision for the future.


The Tenant Management Organisation’s Community Alarm Service (CAS) provide 24/7, all year round emergency monitoring, visiting , installation and Telecare services for elderly and other vulnerable clients in the community.

 

An opportunity has arisen for an experienced operations Team Leader to join us at an exciting time of development for CAS, to assist the Head of Service by directly leading and managing the CAS team to deliver best practice, identify growth opportunities, and achieve our strategic and operational objectives in relation to the provision of monitoring, response and Telecare services.

 

The ideal candidate will already have proven successful experience, ideally gained in a Telecare or call centre environment of performance managing a large staff team delivering 24/7 services, ensuring compliance with policies, procedures and service agreements, customer relationship management, and engaging stakeholders.

They would also have the ability and experience to work as part of the team, motivate and coach the team to effectively meet their objectives and targets, excellent communication, IT and organisational skills, and ability to managed and resolve day to day operational issues on your own initiative and in a calm, sensitive and diplomatic manner. You should also be highly motivated to develop and promote the existing CAS service model in a positive and professional manner.

 

If you would like to apply for this role please visit www.kctmo.org.uk and click on Vacancies where you will be redirected to Networx.

Closing Date 2nd of February 2017

Interview and testing week commencing 22nd of February 2017

(This vacancy has now expired)